Top Benefits
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Temporary (Fixed Term)
Position Overview: Join Our Team as a Technology Support Advisor – Be the Driving Force Behind Innovation in Mining Technology!
Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences and fluent in Spanish? We’re looking for a dedicated and customer-obsessed Technology Support Advisor to champion the performance and reliability of the cutting-edge MineStar suite of products.
In this pivotal role, you’ll be the go-to expert for our customers—managing support tickets with precision, diving deep into technical challenges, and ensuring seamless functionality across multiple modules. Your proactive mindset will help shape smarter systems, refine support policies, and continuously elevate our technical solutions.
If you're ready to make a real impact in a high-tech, high-stakes environment, we want to hear from you!
Job Description:
- Oversee successful deployments and upgrades of mining technology solutions remotely.
- Provide ongoing technical support to customers and internal teams.
- Deliver product and user training for customers and internal resources.
- Act as a technical resource for product-related inquiries and issues.
- Support product installations and demonstration projects.
- Manage customer relationships and ensure the highest level of satisfaction.
- Develop and maintain effective internal and external relationships.
- Represent Finning in a professional and ethical manner.
Qualifications:
- Diploma in technical engineering or related field.
- Must be fluent in Spanish to communicate with Finning South America.
- Experience with database/radio communications/IT.
- Familiarity with asset management technology solutions (e.g., MineStar, Wenco, Modular).
- Demonstrated experience in project management.
- Excellent customer service and communication skills.
- Strong project management and problem-solving abilities.
- Time management skills with the ability to prioritize tasks.
- Strong interpersonal skills and the ability to work independently.
- Understanding of mining operations, mechanical equipment, electronics, GPS technology, and radio communications.
Note:
- This position is based out of our Edmonton office.
- Hybrid position, 2-3 days per rotation in office.
- 7 x 7 rotation, 2 rotations of day shift and 1 rotation of night shift. 12-hour shift.
- Permanent, full-time role.
- Competitive salary, pension, and benefits.
- Employee Share Purchase Plan and RRSP options.
- Paid vacation.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
Top Benefits
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Temporary (Fixed Term)
Position Overview: Join Our Team as a Technology Support Advisor – Be the Driving Force Behind Innovation in Mining Technology!
Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences and fluent in Spanish? We’re looking for a dedicated and customer-obsessed Technology Support Advisor to champion the performance and reliability of the cutting-edge MineStar suite of products.
In this pivotal role, you’ll be the go-to expert for our customers—managing support tickets with precision, diving deep into technical challenges, and ensuring seamless functionality across multiple modules. Your proactive mindset will help shape smarter systems, refine support policies, and continuously elevate our technical solutions.
If you're ready to make a real impact in a high-tech, high-stakes environment, we want to hear from you!
Job Description:
- Oversee successful deployments and upgrades of mining technology solutions remotely.
- Provide ongoing technical support to customers and internal teams.
- Deliver product and user training for customers and internal resources.
- Act as a technical resource for product-related inquiries and issues.
- Support product installations and demonstration projects.
- Manage customer relationships and ensure the highest level of satisfaction.
- Develop and maintain effective internal and external relationships.
- Represent Finning in a professional and ethical manner.
Qualifications:
- Diploma in technical engineering or related field.
- Must be fluent in Spanish to communicate with Finning South America.
- Experience with database/radio communications/IT.
- Familiarity with asset management technology solutions (e.g., MineStar, Wenco, Modular).
- Demonstrated experience in project management.
- Excellent customer service and communication skills.
- Strong project management and problem-solving abilities.
- Time management skills with the ability to prioritize tasks.
- Strong interpersonal skills and the ability to work independently.
- Understanding of mining operations, mechanical equipment, electronics, GPS technology, and radio communications.
Note:
- This position is based out of our Edmonton office.
- Hybrid position, 2-3 days per rotation in office.
- 7 x 7 rotation, 2 rotations of day shift and 1 rotation of night shift. 12-hour shift.
- Permanent, full-time role.
- Competitive salary, pension, and benefits.
- Employee Share Purchase Plan and RRSP options.
- Paid vacation.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.