Service Center Customer Service Representative
About the role
Job Title: Service Center Customer Service Representative
Location: Whitehorse, Yukon
Duration: Fixed-Term until September, 2026
Basic Purpose:
Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions.
Key Accountability/Responsibilities:
- Greet all clients in a friendly, positive manner
- Receive all external client samples
- Repack samples and arrange for shipments of all samples to the fixed labs.
- Coordinate with external providers such as courier services and hot-shots when required
- Ensure proper daily communication of sample shipments to the fixed labs
- Prepare bottle orders requests and coordinate delivery of bottle orders
- Recognize routine and non-routine problems and escalate to the Supervisor
- Ensure supply inventories are maintained
- Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
- Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients
- Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
- Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
- Adhere to Bureau Veritas’ safety policies.
- All other responsibilities as assigned
Skills and Knowledge:
- High School Diploma
- Experience in a laboratory environment is considered an asset
- Ability to lift up to 40 lbs
- Excellent attention to detail
- Strong communication skills (both written and verbal).
- Strong computer skills (Microsoft Word, Excel, Outlook etc.)
- Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
- Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
Working Conditions:
- High level of work production in fast-paced lab environment
- Flexible working hours, overtime and shift work
- Changing priorities and balancing workload to meet tight deadlines
- Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
- Hazardous materials are handled using established safety procedures and appropriate equipment
Additional Info:
Bureau Veritas is proud to be committed to providing fair and competitive pay.
The salary range for this role is $23-$25 an hour.
Not the right fit? Search for Service Center Customer Service Representative jobs in Yellowknife, NT
About Bureau Veritas
Bureau Veritas has the experience, knowhow and professional expertise to improve your productivity and performance; helping you to reduce your risks and build a responsible, safe and sustainable business. Our people will apply a tailored and innovative approach, which can be demonstrated to your stakeholders through our esteemed and trusted brand.
Bureau Veritas has the experience, knowhow and professional expertise to improve your productivity and performance; helping you to reduce your risks and build a responsible, safe and sustainable business. Our people will apply a tailored and innovative approach, which can be demonstrated to your stakeholders through our esteemed and trusted brand.
As a global leader in Testing, Inspection and Certification (TIC) services, Bureau Veritas is recognised worldwide for excellence and innovation. We serve more than 400,000 companies, delivering a wide range of solutions that go beyond compliance.
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Service Center Customer Service Representative
About the role
Job Title: Service Center Customer Service Representative
Location: Whitehorse, Yukon
Duration: Fixed-Term until September, 2026
Basic Purpose:
Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions.
Key Accountability/Responsibilities:
- Greet all clients in a friendly, positive manner
- Receive all external client samples
- Repack samples and arrange for shipments of all samples to the fixed labs.
- Coordinate with external providers such as courier services and hot-shots when required
- Ensure proper daily communication of sample shipments to the fixed labs
- Prepare bottle orders requests and coordinate delivery of bottle orders
- Recognize routine and non-routine problems and escalate to the Supervisor
- Ensure supply inventories are maintained
- Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
- Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients
- Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
- Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
- Adhere to Bureau Veritas’ safety policies.
- All other responsibilities as assigned
Skills and Knowledge:
- High School Diploma
- Experience in a laboratory environment is considered an asset
- Ability to lift up to 40 lbs
- Excellent attention to detail
- Strong communication skills (both written and verbal).
- Strong computer skills (Microsoft Word, Excel, Outlook etc.)
- Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
- Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
Working Conditions:
- High level of work production in fast-paced lab environment
- Flexible working hours, overtime and shift work
- Changing priorities and balancing workload to meet tight deadlines
- Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
- Hazardous materials are handled using established safety procedures and appropriate equipment
Additional Info:
Bureau Veritas is proud to be committed to providing fair and competitive pay.
The salary range for this role is $23-$25 an hour.
Not the right fit? Search for Service Center Customer Service Representative jobs in Yellowknife, NT
About Bureau Veritas
Bureau Veritas has the experience, knowhow and professional expertise to improve your productivity and performance; helping you to reduce your risks and build a responsible, safe and sustainable business. Our people will apply a tailored and innovative approach, which can be demonstrated to your stakeholders through our esteemed and trusted brand.
Bureau Veritas has the experience, knowhow and professional expertise to improve your productivity and performance; helping you to reduce your risks and build a responsible, safe and sustainable business. Our people will apply a tailored and innovative approach, which can be demonstrated to your stakeholders through our esteemed and trusted brand.
As a global leader in Testing, Inspection and Certification (TIC) services, Bureau Veritas is recognised worldwide for excellence and innovation. We serve more than 400,000 companies, delivering a wide range of solutions that go beyond compliance.