We are seeking a Customer Service Coordinator to be the primary point of contact for clients seeking service and repairs to mobility equipment. In this fast‑paced role, you will manage a high volume of calls and emails, troubleshoot client concerns, and ensure efficient scheduling to support the daily operations of our Service team. This is a 4 month term position with possibility to extend.

Key Responsibilities

• Coordinate service appointments for clients and healthcare professionals.

• Optimize daily schedules for Service team members, ensuring time for appointments and follow‑ups.

• Review staff schedules to identify issues or outstanding tasks.

• Troubleshoot client concerns by phone and provide clear, effective guidance.

• Verify part numbers, pricing, and labour details for quotations.

• Respond promptly to inquiries from team members and the service mailbox.

• Monitor workflow subtypes when needed.

• Understand warranty procedures and Master Standing Agreements.

• Manage scheduling during staff absences.

• Order parts required for repairs.

• Complete accurate work orders and maintain service records.

• Communicate repair details and equipment issues clearly to clients.

• Build and maintain positive client relationships to encourage loyalty

• Perform additional responsibilities as assigned by management.

Required Qualifications

• Intermediate knowledge of Microsoft Office

• Excellent verbal and written communication

• Extremely organized and detail orientated

• Ability to handle multiple sources of information and maintain communication with all departments

• Previous experience working in a retail or customer service environment desirable but not essential

*We encourage everybody to apply even if they don’t meet all the qualifications.*MHHC values diverse backgrounds and perspectives.

Why MHHC?

• Competitive Compensation: Attractive base salary plus bonus plan.

• Comprehensive Benefits: Extended health coverage, RRSP/DPSP match, and more.

• Work-Life Balance: Monday–Friday schedule.

• Recognition & Rewards: Anniversary program, referral bonuses, and tenure recognition.

• Growth & Support: Ongoing training, mentorship, and opportunities to advance

Macdonald's Home Health Care is proud to be an equal opportunity employer. We are dedicated to making life accessible for everyone, and that commitment extends to ensuring our workplaces are inclusive and accessible. If you require support or adjustments at any stage of your application, please contact us at hr@macdonaldshhc.com — we’re here to help.