About PSD Citywide
PSD Citywide is a leading provider of enterprise asset management, maintenance, financial, GIS, and permitting software solutions, along with advisory services. Offering the only purpose-built, fully unified cloud-based SaaS solution for municipal governments, PSD Citywide supports the management of over $400 billion in municipal assets across North America. With a multidisciplinary advisory team of Asset Management, Finance, Engineering, and Municipal practitioners, combined with an in-house software development group, PSD Citywide delivers comprehensive solutions to ensure best-in-class service for its clients.

The Implementation Advisor will manage small to large sized, multi-phase Software Implementation projects, work directly with clients to analyze business and data requirements, and design solutions to meet day to day financial reporting needs of our FMW & CWB platforms. The Implementation Advisor will also be responsible for creating and maintaining project documentation and communicating with internal and external stakeholders to interpret, document and resolve and/or escalate issues in a timely, professional and customer centered manner. The Implementation Advisor will work directly with our clients assisting in defining their requirements and identifying their business objectives. They must possess logical software problem-solving skills with the ability to clearly understand business problems and communicate solutions to the client while adhering to project deliverables and schedules. This is a Full Time Remote based role within Canada.

What we offer
Competitive Salaries: We recognize and reward your skills and experience with a competitive pay structure.
Benefits Package: Dental, Vision, Health benefits together with our full benefits package to keep you and your family covered.
Company Matched RRSP Contributions: PSD Citywide offers a 4% company-matched RRSP contribution, if you contribute a certain percentage of your salary to the group RRSP, your employer will match that contribution up to 4% of your salary, effectively doubling your retirement savings.
Remote Work Options: Work from anywhere in Canada that suits you while staying connected with our team.
Flex Hours & Paid Time Off: Enjoy flexibility in your schedule and paid time off to recharge when you need it.
Summer Fridays: Friday’s off for 10 weeks in the summer months. Spend time in the sun with friends and family!
Social and Charity Events and Initiatives: Join PSD CityKind! A group dedicated to fostering kindness and community engagement across North America.
Career Framework: Clear paths for growth and development, helping you reach your career goals with ongoing learning and mentorship.

Job Duties & Responsibilities

• Act as Project Manager on small to large sized multi-phase FMW web budget software implementation projects.

• Plan, track and communicate throughout the software implementation project lifecycle, while managing project constraints to achieve client success objectives.

• Manage client expectations, serves as a subject matter expert to provide best-practice solutions and advice while recommending course of action.

• Facilitate requirements gathering sessions with clients to identify business objectives, providing software demonstrations to fully explain capabilities.

• Create and maintain configuration, testing, process, project documentation as needed - configure the FMW model components based on the needs analysis.

• Analyze data to determine best course of action and configuration.

• Facilitate both synchronous and asynchronous end user client training, either remotely or onsite as needed.

• Develop detailed written technical specifications for the import and export of data, custom add-in routines and support issues.

• Utilize internal Project Management Software to communicate and manage the lifecycle of each implementation project and prepare applicable project reports and status updates.

• Understands PSD's product release and patch process, planning potential client impact accordingly.

• Discuss JIRA tickets during team status meetings, collaborate on solutions and prioritize requirements.

• Escalate client issues to appropriate team members to ensure that they are addressed in a timely manner.

• Other duties as assigned.

Qualifications

• 3-5 years experience in a similar role or related field implementing complex software modules and client specific training programs.

• College or University Degree in Computer Science, Information Management, or Accounting.

• 2 years of experience applying standard software implementation techniques providing software solutions in a client-facing role.

• CPA designation is an asset.

• 3-5 years experience with project management tools, methodologies and best practices as well as experience with PMIS software such as Mavenlink, Smartsheets or MS Project.

• Experience in Accounting, report designing and/or budgeting.

• Knowledge of Municipal Finance Accounting & Municipal Budgeting.

• Experience working with Municipal clients and discussing financial concepts in a project environment, interacting with senior level executives including CFOs, VPs and other line finance staff.

• Strong interpersonal, presentation and public speaking skills, with the ability to foster internal/external relationships and resolve issues.

• Strong organizational, time management skills, and ability to multi-task projects.

• Proficient with Google suite, GoTo Meeting, Zoom, Kantata and SalesForce.

• Growth and entrepreneurial mindset.

• Valid driver's license and passport for travel.

• Advance skills with MS Word and Excel.

The Candidate Journey

Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you with a response.

Phone Interview: PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline.

Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide.

Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback.

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.