Job Description:

About ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

At Kira, we tackle complex challenges in higher education by creating elegant, user-friendly products. We're a lean, highly collaborative team that moves quickly and works cross-functionally to drive success for both schools and applicants. If you have an entrepreneurial spirit and thrive in a startup environment, you'll love it here.

We're committed to fostering an open, honest, and respectful workplace, shaped by the people within it. Our team values diversity and inclusion, and we strive to build and support talent that reflects our diverse culture.

The Role

Kira Talent is looking for a Senior Product Manager to help support the Engineering (Development), Product, Sales, and Client Success teams. You will play a vital role in ensuring clients are wowed by our product's experience. Key responsibilities include: product feature identification, backlog management, prospect and customer-facing support for new products and features, platform technical support and troubleshooting, product evaluation and testing, and system configuration activities.

As a Senior Product Manager, you'll report to Kira's head of product and work collaboratively with virtually every department in the company. Your key responsibility will be to support our sales, client success, and software development teams as the voice of the customer. Additionally, you will be instrumental in coordinating, collecting, and providing client-centric feedback on all products, solving problems, assisting the development team to identify and stamp out issues, and testing solutions and new product features.

You will be responsible for ensuring projects, systems, processes, and technology initiatives stay organized and on track. Our ideal candidate will have a proven track record of client-facing interactions, excellent facility with web-based technologies (webhooks, API's etc), excellent project management skills, strong technical troubleshooting skills, as well as a working knowledge of the software development life cycle.

If you are an experienced product manager, love working with clients, have a good understanding of technology, are excited about creating award-winning SaaS products, thrive working in a close-knit and energetic environment, AND you're ready to help make higher education admissions fair, please apply! We can't wait to meet you.

What excites you:

• Enable and enhance both the development team's and the client success team's efficiency and effectiveness

• Schedule, coordinate, and lead interviews with clients and prospects to identify product enhancements, capabilities, and features

• Work directly with clients and prospects to solve complex use cases, manage integrations, and customize account configurations

• Contribute to prioritization of bugs and new features in concert with Engineering, Client Success, Sales, and other product team members.

• Work closely with the client success and engineering teams as an advocate for our clients across the organization

• • Includes a collection of data in the form of system analytics, client feedback, market analysis, and feature requests
  • Analyze and share client insights that improve the product's utility, efficiency, effectiveness, convenience, and value to the client.

• Ownership of product quality with support and participation in end-to-end QA and platform testing

• Lead other project management initiatives at the company upon request.

Experience and Skills:

What excites us:

• 5+ years of experience in a customer-facing product role with web-based applications, including: ideation, development, testing, deployment, and go-to-market activities for new features.
• Prior experience working with SaaS development teams.
• Strong organizational skills in process management - must be adept at managing multiple projects and balancing competing deadlines
• Exacting attention to detail and a passion for perfection
• Strong client-facing skills
• Strong collaboration and communication skills
• Excellent at creating and delivering compelling and clear presentations for training internal teams and external clients
• Experience using and managing technology and development services, tools, environments, and systems (ex., Salesforce, Jira, Github, Trello, Figma, etc.)

Nice-to-haves:

• 4-5 years of experience working in technology development, technical support, or testing
• Past work experience within a college or university or admissions
• Past experience successfully launching a commercially viable SaaS product
• Working knowledge of databases, SQL, and the ability to create and run scripts
• Network of professional contacts in product, customer success, and software

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Job Benefits:

Working at Kira

We are a remote-first organization, with people working throughout North America. Our Toronto (Yorkville) and Nashville (Downtown) office spaces are open for those who prefer in-person work, and we'd love to see you.

• We will continue remote-friendly operations (eg, all meetings must be held over Zoom, so remote team members are always included).
• Applications from remote candidates are welcome, provided they are in North America and operate within our time zones. (EST /EDT + 3 time zones away max).
• MacBook provided
• Monthly company-wide lunch & learns
• Regular virtual team hang-outs and games!
• Quarterly company-wide Town Halls - followed by activities
• Competitive vacation policy

Kira Talent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

From: ETS GCC