All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Director, Technology Planning and Architecture, the Program Manager, ITS Business Operations is responsible for all business and administrative planning regarding operations management for the Information Technology Services division. This includes but not limited to annual business planning, budgeting and financial management, business cases, talent management, and human resource planning.

Job Responsibilities

• Manage the development and implementation of departmental finance and budget management, business cases, and resource management within ITS business operations.

• Lead and guide the development and evaluations of the annual and multi-year ITS resourcing plan.

• Lead the development of ITS annual business plan.

• Assist in the development, implementation, and ongoing management of a comprehensive, multi-year information technology planning program for MBLL.

• Manage the implementation of strategic, tactical, and operational plans, program elements, goals and objectives, and priorities for the component units of the section. Ensure that the ITS Business Operation teams’ work is aligned with these plans and advance the long term ITS strategic plan.

• Define key goals, objectives, and metrics for the ITS Business Operations area.

• Manage the implementation of strategic actions to sustain a climate of achievement and efficiency in the workplace. Identify the implications of strategic organizational direction to ITS business operations. (People, Process and Finance)

• Participate in the promotion of strategic relationships between internal IT resources and external entities (e.g., external IT service providers, regulatory agencies, etc.).

• Develop business continuity plan for the ITS Business Operations area.

• Lead and manage the ITS’ Divisions’ budget and financial development, monitoring and reporting.

• Work with other ITS leaders in developing business cases and cost/benefit analysis for IT spending and initiatives.

• Lead the planning, development, and implementation of ITS Business Operations’ policies and procedures that ensures ITS financial contracting, annual planning, business cases and resource management practices are aligned with MBLL policies, and financial practices. Ensure that these policies and procedures are adhered to within and outside the department.

• Oversee and manage the development of annual ITS operating budgets, with inputs from other ITS leaders.

• Track and report on progress of all ITS Business plan activities.

• Develop and report on ITS department budget to expenses and purchases.

• Oversee monthly variance analyses process on all ITS accounts.

• Manage and facilitate the resolution of issues within the ITS Business Operations area.

• Consult and seek assistance from the Director, Technology Planning and Architecture, other ITS leaders, and other MBLL departments as required.

• Conduct periodic process review to ensure continued process improvement of service delivery: budget and financial management, ITS internal administrative processes, etc.

• Facilitate division alignment and consistency of human resource management practices in partnership with HR to define and implement workforce strategies and initiatives focused on employee development, culture and retention,

• Develop and implement performance indicators and measurement systems/processes, and monitor performance based on indicators for the division.

• Measure and report on operational performance of ITS division to the Director, Information Technology and senior management/stakeholders.

• Continually assess the processes and outcomes for the division.

• Oversee the development, communication, and implementation of cultural and engagement initiatives to improve the capabilities of the ITS teams and increase customer satisfaction.

• Encourage others to incorporate continuous improvement as a way of approaching work.

• Ensure that ITS division plans are in alignment with risk mitigation issues and business continuity needs. (This could include supporting grievances, collection bargaining)

• Ensure that all activities within ITS division are operated in accordance with organizational policies (e.g., administrative, financial, human resources, etc.)

• Provide leadership through solid people management practices.

• Recruit, supervise, coach, and evaluate the performance of employees.

• Ensure that department employees provide excellent customer service.

• Provide training, guidance & direction and ensure positive morale, motivation, and development of employees.

• Resolve problems, resolve issues, and provide conflict resolution in a sensitive and professional manner.

• Determine, where required, staff discipline/corrective action within established policies/related documentation.

• Ensure all applicable compliance, regulations, policies, procedures, practices, and Environmental, Social and Governance commitments are understood, supported and adhered to by all employees.

• Carry out all required duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.

• Manage the workloads of all internal staff and contracted individuals assigned for supervision.

• Establish and maintain positive working relationships with all internal and external stakeholders.

• Ensure effective communication and sharing of information, knowledge, and expertise within and outside the division.

• Establish communication plans and strategies for the department.

• Present information to the Executive Management Committee and other committees when required.

• Other related duties as required.

Primary Qualifications

• A degree in Business Administration, Commerce IT Management or a related field of study, or a combination of education, certification, and industry experience.

• A minimum of three years’ experience in managing the business planning process, running small to medium projects and conducting financial analysis.

• A minimum of 5 years supervisory/leadership experience within IT and ideally within a unionized environment.

• Experience in long term planning, budgeting, performance monitoring, and the implementation of operational programs.

• Demonstrated project management skills.

• Demonstrated work experience including a view to efficiency, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self-starter, excellent human resource management and labor relations skills, and planning and managing budgets.

• Experience and proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams and Outlook).

• Excellent oral and written communication skills, including presentation skills, meeting facilitation, interpersonal skills and demonstrated political acumen.

• Experience in building trust and creating excellent working relationships with leadership and staff.

• Currency with, and demonstrated conceptual understanding of, leading edge technology options.

• Demonstrated ability to develop and communicate organizational plans in alignment with organizational direction and goals.

• Demonstrated competency in aligning corporate structure and business systems with organizational values.

• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.

Secondary Qualifications

• Experience in an information technology domain such as business analysis, system analysis, architecture, project management, IT operations, and infrastructure or combination is an asset.

***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.