Customer Service Representative - ASG
Top Benefits
About the role
Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
Job Overview As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.
Why You Should Join Us
- $15 - $19.35/H depending on your province of residence with a $2.50 Bilingual Premium
- Enjoy the benefits of working from home. Save time, money and reduce stress
- No equipment? We provide everything you need!
- Join a supportive community focused on engagement and recognition
- Hands-on paid virtual classroom-style training, as well as ongoing job specific training
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program
What We Are Looking For
- Must reside in Canada
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- Must have at least 6 months of working experience in the customer service field
- The flexibility to work various shifts, including nights, evenings and weekends
Key Skills
- Strong verbal and written communication skills in both French and English
- Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
- Able to navigate multiple systems and have an understanding google maps or similar tools
- Strong problem-Solving, Empathy, Adaptability and Reliability
Home Setup Requirements
- A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
About Assistance Services Group Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With +150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com
Customer Service Representative - ASG
Top Benefits
About the role
Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
Job Overview As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.
Why You Should Join Us
- $15 - $19.35/H depending on your province of residence with a $2.50 Bilingual Premium
- Enjoy the benefits of working from home. Save time, money and reduce stress
- No equipment? We provide everything you need!
- Join a supportive community focused on engagement and recognition
- Hands-on paid virtual classroom-style training, as well as ongoing job specific training
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program
What We Are Looking For
- Must reside in Canada
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- Must have at least 6 months of working experience in the customer service field
- The flexibility to work various shifts, including nights, evenings and weekends
Key Skills
- Strong verbal and written communication skills in both French and English
- Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
- Able to navigate multiple systems and have an understanding google maps or similar tools
- Strong problem-Solving, Empathy, Adaptability and Reliability
Home Setup Requirements
- A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
About Assistance Services Group Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With +150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com