Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

The Wellness Account Manager plays a pivotal role in driving both new client engagement and deepening existing relationships on behalf of Wellbeing Advisory Services. Combining strategic relationship management with subject matter expertise in workplace wellbeing, the Wellness Account Manager delivers tailored, insight-driven solutions that align with each client’s unique needs and goals. Success in this role is measured by the strength of client partnerships, the effective delivery of wellbeing guidance, and the ongoing evolution of advisory strategies. By collaborating with internal experts and leveraging market insights, the Advisor helps clients achieve sustainable wellbeing outcomes.

WHAT YOU WILL DO:

• Lead client acquisition and outreach initiatives**,** identifying prospective organizations and initiating contact through coordinated efforts with Group Sales. Drive interest through strategic follow-ups, ultimately converting leads into meaningful engagements.
• Consult with organizations to uncover unique wellbeing challenges and priorities. Deliver tailored presentations that demonstrate how Wellbeing Advisory Services’ solutions align with clients’ strategic goals, and drive measurable impact.
• Act as a trusted subject matter expert in organizational wellbeing**,** offering insights into emerging trends, industry benchmarks, and best practices to inform client decision-making.
• Own and manage client relationships end-to-end**,** serving as the main point of contact for wellbeing-related inquiries and ensuring a seamless, responsive, and professional client experience.
• Conduct regular service calls and check-ins to gather feedback, identify evolving needs, and explore opportunities for service expansion or optimization.
• Develop and maintain strategic account plans that align Wellbeing Advisory Services with clients’ broader business goals, culture, and workforce dynamics. Use these plans to ensure service relevance, consistency, and long-term value creation.
• Collaborate closely with internal service teams**,** translating client needs into actionable solutions while ensuring cross-functional alignment throughout the service delivery process.
• Leverage market intelligence and competitor insights to enhance value propositions, refine service offerings, and ensure wellbeing strategies remain current and competitive.
• Maintain accurate and up-to-date client records, document interactions and feedback, and prepare performance reports and business reviews that inform internal planning and drive continuous improvement.

WHAT YOU WILL HAVE:

• 5+ years proven experience in consultative sales, client relationship management and strategic account planning, ideally within consulting, professional services, wellness, or a related field.
• Strong subject matter understanding of workplace wellbeing, organizational health, or employee engagement, with the ability to translate insights into practical client solutions.
• Demonstrated ability to articulate value through a consultative sales approach, engaging clients in solution-focused conversations and serving as a trusted advisor.
• Exceptional facilitation, presentation and knowledge translation skills to effectively communicate with senior stakeholders and cross-functional teams.
• Experience collaborating across internal teams, such as product/service development, sales, or technical experts, to co-create client-centric solutions.
• Bachelor’s degree in a relevant field (e.g., Business, Human Resources, Health Promotion, Organizational Psychology), with further certifications in sales, consulting, or wellness considered an asset.
• Excellent interpersonal engagement, and relationship building skills coupled with professionalism in verbal and written communication.
• Comfortable, and experienced in, engaging executive-level stakeholders and clients.
• Ability to work effectively, independently and as part of a team.
• Solid problem-solving, decision-making, and conflict resolution skills, including the ability to proactively recognize issues and identify alternative solutions.
• Skilled with Microsoft Office (ex. Excel, Word, PowerPoint, OneNote) and other related software.
• Travel and meeting with external stakeholders may be required.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca