Senior Manager, Information Technology Services
Top Benefits
About the role
PASS Grade 9 $ 162,531 to $ 1 77, 602 About The Board Hamilton-Wentworth District School Board (HWDSB) is committed to learning, equity, engagement and innovation. We are guided by our vision, Growing Together, the mission that every student experiences a sense of belonging and engages in dynamic learning to reach their potential and build their own future, and our values of Compassion, Dignity, Trust, and Joy to guide our daily work and ensure that we honour the unique identities and needs of all. Proudly serving a community of approximately 52,000 students in the City of Hamilton and surrounding area, HWDSB operates across 80 elementary schools, 13 secondary schools and 1 Adult Learning Centre, in addition to providing support and service to approximately 8,800 staff members.
Staff Wellness At HWDSB, staff wellness is a priority. We are committed to co-creating and fostering an environment where staff feel safe, valued, and supported. We are continuously striving to support the needs of our diverse community and actively work to foster and maintain a culture of human rights.
Our holistic Staff Wellness program has been designed to support employee's well-being in all dimensions of health. As one part of this comprehensive program, all staff as well as their dependents have access to free and confidential supports through our Employee and Family Assistance Provider (EFAP), in addition to many other program components.
About The Role The Senior Manager, Information Technology Services is responsible for the operation and administrative leadership of technical, support and client services for all staff and students at the organization. Fostering strong and collaborative relationships with internal/external interested parties to ensure technical and infrastructure support, ministry compliance, database administration and library learning commons support.
General Description Of Duties Reporting to the Associate Director, Business Services and Treasurer of the Board, the incumbent in this role will be responsible for a diverse portfolio of responsibilities which support student and systems needs through implementation of the Multi-Year Strategic Plan.
Duties include but are not limited to
- Managing all Information Technology (IT) Services staff, including all aspects of IT infrastructure, support, data, training and central data team.
- Providing high levels of service through the coordination of work through the IT managers in collaboration with other service departments.
- Acting as a strategic advisor to the senior management team providing organizational and technological counsel that is based on organizational goals and direction.
- Developing and monitoring an annual budget for the department.
- Developing an annual computer plan to support the deployment of devices and software to students and staff, maintain wireless infrastructure, and strengthen cyber security.
- Coordinating the provision of high levels of support and appropriate resources to facilitate data driven decision-making and to facilitate organizational operations.
- Ensuring the timely, accurate, and complete reporting information in the board's Student Information System.
- Responsible for the creation and administrator of disaster recovery and incidence responses plans that will enable the Board to remain functioning in the event of a crisis
- Managing and coordinating proactive communication to the system ensuring timely updates to staff, students, and community about IT services, interruptions, and changes.
Qualifications
- Post-secondary degree in Computer Science, Information Technology, or equivalent related field.
- 10 – 15 years extensive experience in information technology and/or security field with at least 5 – 7 years in senior management roles.
- Excellent technical skills in project management, Information Technology Infrastructure Library (ITIL) and enterprise IT governance. A Project Management Professional designation is an asset.
- Excellent leadership and management skills enhanced by strong team building, cultivating an open and supportive environment, and building good working relationships with staff through strong communication and responding in a timely manner.
- Effective written and verbal communication skills combined with excellent organizational and time management skills.
- A fair and objective approach to all personnel and working situations to carry out all aspects of staff supervision.
- Proven and effective problem-solving and conflict resolution skills including the ability to manage sensitive issues with tact and diplomacy.
- Demonstrated commitment to working in a diverse school community and/or work environment with an understanding of equity principles and awareness of equal opportunities.
- Ability to stay calm in busy and stressful situations, effectively assessing/addressing challenges while maintaining confidentiality.
- Regular requirement to work after hours when required based on system and emergency needs.
- Regular travel is required to various schools and meetings.
- Valid driver's license and reliable transportation required.
Deadline for submission is 4:00 p.m. on Monday, December 8, 202 5 . Please note: Interviews will take place starting December 12, 2025 onwards. Employment Equity, Inclusion and Indigeneity Statement Hamilton-Wentworth District School Board (HWDSB) is committed to building inclusive learning and working environments where students see themselves reflected in the curriculum, staff population, local environmental context and the broader community.
HWDSB's vision of Growing Together is rooted in our mission to ensure every student experiences a sense of belonging and engages in dynamic learning to reach their potential and build their own future. Guided by this mission, HWDSB strives to build a workforce that embodies the values of Compassion, Dignity, Trust, and Joy, while reflecting and welcoming the diverse and distinct identities, experiences and unique needs of our students, staff and our communities.
HWDSB Seeks Qualified Candidates Who Share Our Commitment To Equity, Inclusion And Indigeneity, And Who Will Contribute To The Vision Of Creating Inclusive And Equitable Outcomes For Every Student. HWDSB Especially Invites And Welcomes Applications From
- Indigenous Peoples (e.g., First Nations, Métis and Inuit peoples).
- Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin (e.g., Black and racialized communities, immigrant communities, etc.).
- Persons with visible and/or invisible (physical and/or mental) disabilities.
- Persons who identify as women.
- Persons of marginalized sexual orientations, gender identities, and gender expressions. (i.e., Two-spirit and LGBTQIA+).
As part of HWDSB's commitment to employment equity, inclusion and Indigeneity and removing barriers to groups that have faced and continue to face barriers in employment, we invite all applicants to complete a voluntary questionnaire that collects identity-based information. The voluntary questionnaire is on the Apply to Education application page for this position.
HWDSB is committed to providing accommodation throughout the recruitment and selection process, based on any human rights protected grounds. If you require accommodation, please notify us in advance and we will work with you to meet your needs.
Land Acknowledgement HWDSB is located on ancestral Anishinaabe and Haudenosaunee Confederacy land as determined by the Dish with One Spoon treaty.
The intent of this agreement is for all nations sharing this territory to do so responsibly, respectfully and sustainably in perpetuity.
We respect the longstanding relationships with the local Indigenous communities, the Mississaugas of the Credit First Nation and the Six Nations of the Grand River.
Applicant Self-Identification Form The information collected on this form is used to monitor HWDSB's progress toward our equity goals including our commitment to diversity in HWDSB recruitment and hiring practices. We are committed to the security and confidentiality of information under our control, and to the protection of privacy with respect to personal and confidential information that is collected, used, disclosed and retained in the system . Information on this form is collected pursuant to (Ministry of Education) and in accordance with the Municipal Freedom of Information and Protection of Privacy Act . Access to this form is restricted to specific individuals in Human Resources. The Research and Analytics Department will use aggregate data from all the forms (not individual data) for internal reporting. Their access and use of the data is governed by MFIPPA and . Applicant Self-Identification Forms will be maintained in the Human Resources job competition file and securely destroyed 1 year after the job posting for candidates not selected for an interview and 6 years after the job posting for candidates interviewed, in accordance with general records retention principles. If you prefer not to answer any of the questions, you can select “prefer not to answer”. This in no way affects your application or the applicant selection process. If you have questions or concerns about this form, please contact .
Senior Manager, Information Technology Services
Top Benefits
About the role
PASS Grade 9 $ 162,531 to $ 1 77, 602 About The Board Hamilton-Wentworth District School Board (HWDSB) is committed to learning, equity, engagement and innovation. We are guided by our vision, Growing Together, the mission that every student experiences a sense of belonging and engages in dynamic learning to reach their potential and build their own future, and our values of Compassion, Dignity, Trust, and Joy to guide our daily work and ensure that we honour the unique identities and needs of all. Proudly serving a community of approximately 52,000 students in the City of Hamilton and surrounding area, HWDSB operates across 80 elementary schools, 13 secondary schools and 1 Adult Learning Centre, in addition to providing support and service to approximately 8,800 staff members.
Staff Wellness At HWDSB, staff wellness is a priority. We are committed to co-creating and fostering an environment where staff feel safe, valued, and supported. We are continuously striving to support the needs of our diverse community and actively work to foster and maintain a culture of human rights.
Our holistic Staff Wellness program has been designed to support employee's well-being in all dimensions of health. As one part of this comprehensive program, all staff as well as their dependents have access to free and confidential supports through our Employee and Family Assistance Provider (EFAP), in addition to many other program components.
About The Role The Senior Manager, Information Technology Services is responsible for the operation and administrative leadership of technical, support and client services for all staff and students at the organization. Fostering strong and collaborative relationships with internal/external interested parties to ensure technical and infrastructure support, ministry compliance, database administration and library learning commons support.
General Description Of Duties Reporting to the Associate Director, Business Services and Treasurer of the Board, the incumbent in this role will be responsible for a diverse portfolio of responsibilities which support student and systems needs through implementation of the Multi-Year Strategic Plan.
Duties include but are not limited to
- Managing all Information Technology (IT) Services staff, including all aspects of IT infrastructure, support, data, training and central data team.
- Providing high levels of service through the coordination of work through the IT managers in collaboration with other service departments.
- Acting as a strategic advisor to the senior management team providing organizational and technological counsel that is based on organizational goals and direction.
- Developing and monitoring an annual budget for the department.
- Developing an annual computer plan to support the deployment of devices and software to students and staff, maintain wireless infrastructure, and strengthen cyber security.
- Coordinating the provision of high levels of support and appropriate resources to facilitate data driven decision-making and to facilitate organizational operations.
- Ensuring the timely, accurate, and complete reporting information in the board's Student Information System.
- Responsible for the creation and administrator of disaster recovery and incidence responses plans that will enable the Board to remain functioning in the event of a crisis
- Managing and coordinating proactive communication to the system ensuring timely updates to staff, students, and community about IT services, interruptions, and changes.
Qualifications
- Post-secondary degree in Computer Science, Information Technology, or equivalent related field.
- 10 – 15 years extensive experience in information technology and/or security field with at least 5 – 7 years in senior management roles.
- Excellent technical skills in project management, Information Technology Infrastructure Library (ITIL) and enterprise IT governance. A Project Management Professional designation is an asset.
- Excellent leadership and management skills enhanced by strong team building, cultivating an open and supportive environment, and building good working relationships with staff through strong communication and responding in a timely manner.
- Effective written and verbal communication skills combined with excellent organizational and time management skills.
- A fair and objective approach to all personnel and working situations to carry out all aspects of staff supervision.
- Proven and effective problem-solving and conflict resolution skills including the ability to manage sensitive issues with tact and diplomacy.
- Demonstrated commitment to working in a diverse school community and/or work environment with an understanding of equity principles and awareness of equal opportunities.
- Ability to stay calm in busy and stressful situations, effectively assessing/addressing challenges while maintaining confidentiality.
- Regular requirement to work after hours when required based on system and emergency needs.
- Regular travel is required to various schools and meetings.
- Valid driver's license and reliable transportation required.
Deadline for submission is 4:00 p.m. on Monday, December 8, 202 5 . Please note: Interviews will take place starting December 12, 2025 onwards. Employment Equity, Inclusion and Indigeneity Statement Hamilton-Wentworth District School Board (HWDSB) is committed to building inclusive learning and working environments where students see themselves reflected in the curriculum, staff population, local environmental context and the broader community.
HWDSB's vision of Growing Together is rooted in our mission to ensure every student experiences a sense of belonging and engages in dynamic learning to reach their potential and build their own future. Guided by this mission, HWDSB strives to build a workforce that embodies the values of Compassion, Dignity, Trust, and Joy, while reflecting and welcoming the diverse and distinct identities, experiences and unique needs of our students, staff and our communities.
HWDSB Seeks Qualified Candidates Who Share Our Commitment To Equity, Inclusion And Indigeneity, And Who Will Contribute To The Vision Of Creating Inclusive And Equitable Outcomes For Every Student. HWDSB Especially Invites And Welcomes Applications From
- Indigenous Peoples (e.g., First Nations, Métis and Inuit peoples).
- Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin (e.g., Black and racialized communities, immigrant communities, etc.).
- Persons with visible and/or invisible (physical and/or mental) disabilities.
- Persons who identify as women.
- Persons of marginalized sexual orientations, gender identities, and gender expressions. (i.e., Two-spirit and LGBTQIA+).
As part of HWDSB's commitment to employment equity, inclusion and Indigeneity and removing barriers to groups that have faced and continue to face barriers in employment, we invite all applicants to complete a voluntary questionnaire that collects identity-based information. The voluntary questionnaire is on the Apply to Education application page for this position.
HWDSB is committed to providing accommodation throughout the recruitment and selection process, based on any human rights protected grounds. If you require accommodation, please notify us in advance and we will work with you to meet your needs.
Land Acknowledgement HWDSB is located on ancestral Anishinaabe and Haudenosaunee Confederacy land as determined by the Dish with One Spoon treaty.
The intent of this agreement is for all nations sharing this territory to do so responsibly, respectfully and sustainably in perpetuity.
We respect the longstanding relationships with the local Indigenous communities, the Mississaugas of the Credit First Nation and the Six Nations of the Grand River.
Applicant Self-Identification Form The information collected on this form is used to monitor HWDSB's progress toward our equity goals including our commitment to diversity in HWDSB recruitment and hiring practices. We are committed to the security and confidentiality of information under our control, and to the protection of privacy with respect to personal and confidential information that is collected, used, disclosed and retained in the system . Information on this form is collected pursuant to (Ministry of Education) and in accordance with the Municipal Freedom of Information and Protection of Privacy Act . Access to this form is restricted to specific individuals in Human Resources. The Research and Analytics Department will use aggregate data from all the forms (not individual data) for internal reporting. Their access and use of the data is governed by MFIPPA and . Applicant Self-Identification Forms will be maintained in the Human Resources job competition file and securely destroyed 1 year after the job posting for candidates not selected for an interview and 6 years after the job posting for candidates interviewed, in accordance with general records retention principles. If you prefer not to answer any of the questions, you can select “prefer not to answer”. This in no way affects your application or the applicant selection process. If you have questions or concerns about this form, please contact .