Permanent Full Time

The Instructional Designer (ID) is responsible for analysing, designing, developing, implementing, and evaluating engaging learning solutions for Canada Operations and Business Enablement (COBE). The ID collaborates with their peers, leaders, business partners, subject matter experts (SMEs), and Learning Relationship Managers (LRMs) to deliver innovative, learner-centric training programmes that support business goals and promote a culture of continuous learning.

Key Responsibilities

• Collaboration
• • Partner with business leaders, SMEs, and LRMs to analyze learning needs and define objectives for diverse audiences.
  • Facilitate needs/gap analyses to identify opportunities for improved learning experiences and performance outcomes.
  • Communicate with cross-functional teams and business areas to ensure alignment and accuracy of content.
• Design & Development
• • Apply adult learning principles and instructional design methodologies to create instructor-led, blended, and digital learning materials (eLearning, facilitator guides, videos, job aids, simulations).
  • Use advanced authoring tools (e.g., Articulate 360, Vyond, Camtasia, Snagit) to develop interactive and accessible content.
  • Integrate accessibility standards (e.g., AODA) and inclusive design practices to ensure all learners can engage effectively.
• Project Management and Organization
• • Develop and communicate schedules, managing multiple projects and priorities in an agile, demanding environment.
  • Oversee review cycles, gather feedback, and document processes for audit and continuous improvement.
  • Maintain organized digital files and adhere to team standards for knowledge management.
• Evaluation & Improvement
• • Measure training effectiveness using recognized models (e.g., Kirkpatrick), analyze feedback, and iterate solutions for optimal impact.
  • Pilot innovative programs, report results, and adjust content as needed.

Qualifications & Experience

• Post-secondary education in Adult Education, Instructional Design, or related field; or 5+ years’ instructional design experience.

• Proven expertise in applying adult learning theories, instructional design methodologies, and digital learning trends.

• Knowledge and application of various instructional design methodologies and techniques.

• Willingness to keep current with the latest technologies and learning trends.

• Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).

• Proficiency with eLearning design tools (e.g., Articulate 360, Snagit, Vyond).

• Experience with Learning Management software (e.g., SumTotal, Geo learning) and Knowledge Management software (SharePoint, CRM) is an asset.

• Exceptional customer service and negotiation skills.

• Demonstrated ability to engage learners through creativity.

• Experience developing effective training materials including presentations, facilitator guides, storyboards, eLearning lessons, and simulations.

• Excellent written and verbal communication, with attention to detail, accuracy, and active voice; skilled in plain language.

• Demonstrated creativity, innovation, and ability to simplify complex information.

• Demonstrated ability to communicate and collaborate with various peers and leaders across business functions and departments.

• Effective communication, facilitation, and stakeholder engagement skills.

• Excellent organizational, project management, and time management abilities.

• Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success.

• Ability to multi-task and problem solve within a fast paced, high-tech work environment.

• Ability to work independently and collaboratively, responding positively to change.

• Commitment to diversity, equity, inclusion, and accessibility in all learning solutions.

• Bilingualism is an asset (fluent in French and English)

• Experience in insurance, investment, or financial services is an asset.

The base salary for this position is between $55,700.00 minimum - $97,700.00 maximum annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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