Housekeeping Office Clerk

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations– as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Housekeeping Office Clerk is accountable and responsible for the efficient organization of all administrative functions of the Housekeeping department, as well as providing excellent service to guests and all Banff Centre departments.

Roles and Responsibilities

Reporting to the Executive Housekeeper, below are some key accountabilities:

• Provide sound administrative assistance to the Housekeeping Supervisors to ensure the smooth operation of the department
• General office organization and assist in the cleaning of guest rooms and public areas when and where required
• Monitor and prepare all paper work relating to payroll based on scheduling information for approval by the Executive Housekeeper
• Record all work requests, both internal and external, and communicate those requests effectively
• Maintain and complete work order forms and follow up with Physical Facilities on completed maintenance requirements
• Sew and mend uniforms, clean and fold laundry and perform minor repairs to fabric when required
• Provide exceptional customer service to guests of Housekeeping and Custodial
• Respond to a wide array of requests, such as room deliveries, and lost and found inquiries
• Other duties as assigned

Qualification and Educational Requirements

• Minimum 1 year of Office Administration experience required
• Must be proficient with Microsoft Office (Outlook, Word, etc.)
• Able to work with minimal supervision
• A high standard of customer service and strong organizational skills are required

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
• This position pays $21.65 per hour working up to 40 hours per week on a rotating schedule.
• Benefits of working at Banff Centre are:
  • Transitional staff housing options (based on availability)
  • Employee Assistance Program
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate – first month free for new staff!

Application Process

• We are accepting applications for the Housekeeping Office Clerk position until a suitable candidate has been found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.

If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at privacy@banffcentre.ca, 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.