Top Benefits
About the role
Who you are
- 5+ years of sales training and enablement experience, specifically within customer success or account management teams
- Proven experience as a quota-carrying Customer Success Manager or Account Manager in a SaaS and/or consumption-based selling environment
- Experience in coaching, training, and enablement for a software company's customer success and account management teams
- Proven ability to translate complex concepts and business value into explicit, actionable training content that resonates with CSMs and AMs
- Strong coaching skills with a focus on driving measurable results and improvement
- Excellent written and verbal communication skills, with the ability to create and deliver high-impact content
- Ability to initiate and build relationships with team members and stakeholders in an approachable and supportive manner
- Adaptable to changing priorities, high demands, and the fast-paced nature of a rapidly growing company
- Familiarity with tools used by CSMs and AMs, such as Salesforce (SFDC), Gainsight, Power BI, Dealhub, Outreach, Clari, ZoomInfo, Confluence, and Chorus
- Experience developing annual enablement strategies and training calendars for high-growth customer success and account management teams
- Knowledge of learning methodologies and best practices for training and development
- Previous accounting or finance experience is a plus, but not required
- You are results-driven, focusing on building relationships, solving problems, and creating solutions that empower CSMs and AMs to succeed
- You thrive developing, organizing, and delivering training content in various formats, including virtual, eLearning, and in-person sessions
What the job involves
- The Sales Enablement Partner for our Customer Success and Account Management teams is crucial in supporting Tipalti's customer-facing teams to drive long-term growth and customer satisfaction
- This role includes onboarding new Customer Success Managers (CSMs) and Account Managers (AMs), ongoing training for existing team members, targeted skills development, and creating and managing a playbook and other enablement content tailored to the CSM and AM teams
- Provide enablement support to CSMs and AMs, integrating training and support into their daily workflows
- Understand the diverse needs of the CSM and AM teams, developing tailored training and educational materials to help them accelerate value for customers and drive revenue growth
- Design and update training content, ensuring it meets the team's evolving needs and integrates information from various sources
- Continuously improve and refine enablement processes to maximize team success and efficiency
- Align enablement initiatives with key internal and external events to ensure relevance and impact
- Collaborate with the broader Enablement team to develop a playbook, methodologies, processes, and best practices to streamline and improve outcomes for the CSM and AM teams
- Establish ongoing and effective communication with CSMs, AMs, and management to ensure alignment and continued growth
- Develop and implement a learning plan specifically for CSMs with booking targets, ensuring they have the skills and tools to meet these goals
- Other duties as assigned
- Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization
- Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy
Benefits
- A thriving team and business
- Career-building opportunities
- Politics-free culture
- Focused on success
- Great benefits
About Tipalti
Tipalti is the only global payables automation solution to streamline all phases of the AP and payment management workflow in one holistic cloud platform. Tipalti makes it painless for accounts payable departments to manage their entire supplier payments operation. The solution addresses everything from supplier onboarding and vetting, to tax and regulatory compliance, invoice processing, payments to suppliers anywhere in the world in a wide range of payment methods and currencies, supplier payment status communications, to closing the loop with payment reconciliation and reporting.
Innovative companies use Tipalti to eliminate up to 80% of their supplier payment workload, helping them scale their business efficiently with global growth, while strengthening financial and compliance controls and while enhancing the partner payment experience. Companies like Duolingo, Roblox, Amazon Twitch, ironSource, and over 1500 others trust Tipalti to elevate their global supplier payments operation.
Top Benefits
About the role
Who you are
- 5+ years of sales training and enablement experience, specifically within customer success or account management teams
- Proven experience as a quota-carrying Customer Success Manager or Account Manager in a SaaS and/or consumption-based selling environment
- Experience in coaching, training, and enablement for a software company's customer success and account management teams
- Proven ability to translate complex concepts and business value into explicit, actionable training content that resonates with CSMs and AMs
- Strong coaching skills with a focus on driving measurable results and improvement
- Excellent written and verbal communication skills, with the ability to create and deliver high-impact content
- Ability to initiate and build relationships with team members and stakeholders in an approachable and supportive manner
- Adaptable to changing priorities, high demands, and the fast-paced nature of a rapidly growing company
- Familiarity with tools used by CSMs and AMs, such as Salesforce (SFDC), Gainsight, Power BI, Dealhub, Outreach, Clari, ZoomInfo, Confluence, and Chorus
- Experience developing annual enablement strategies and training calendars for high-growth customer success and account management teams
- Knowledge of learning methodologies and best practices for training and development
- Previous accounting or finance experience is a plus, but not required
- You are results-driven, focusing on building relationships, solving problems, and creating solutions that empower CSMs and AMs to succeed
- You thrive developing, organizing, and delivering training content in various formats, including virtual, eLearning, and in-person sessions
What the job involves
- The Sales Enablement Partner for our Customer Success and Account Management teams is crucial in supporting Tipalti's customer-facing teams to drive long-term growth and customer satisfaction
- This role includes onboarding new Customer Success Managers (CSMs) and Account Managers (AMs), ongoing training for existing team members, targeted skills development, and creating and managing a playbook and other enablement content tailored to the CSM and AM teams
- Provide enablement support to CSMs and AMs, integrating training and support into their daily workflows
- Understand the diverse needs of the CSM and AM teams, developing tailored training and educational materials to help them accelerate value for customers and drive revenue growth
- Design and update training content, ensuring it meets the team's evolving needs and integrates information from various sources
- Continuously improve and refine enablement processes to maximize team success and efficiency
- Align enablement initiatives with key internal and external events to ensure relevance and impact
- Collaborate with the broader Enablement team to develop a playbook, methodologies, processes, and best practices to streamline and improve outcomes for the CSM and AM teams
- Establish ongoing and effective communication with CSMs, AMs, and management to ensure alignment and continued growth
- Develop and implement a learning plan specifically for CSMs with booking targets, ensuring they have the skills and tools to meet these goals
- Other duties as assigned
- Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization
- Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy
Benefits
- A thriving team and business
- Career-building opportunities
- Politics-free culture
- Focused on success
- Great benefits
About Tipalti
Tipalti is the only global payables automation solution to streamline all phases of the AP and payment management workflow in one holistic cloud platform. Tipalti makes it painless for accounts payable departments to manage their entire supplier payments operation. The solution addresses everything from supplier onboarding and vetting, to tax and regulatory compliance, invoice processing, payments to suppliers anywhere in the world in a wide range of payment methods and currencies, supplier payment status communications, to closing the loop with payment reconciliation and reporting.
Innovative companies use Tipalti to eliminate up to 80% of their supplier payment workload, helping them scale their business efficiently with global growth, while strengthening financial and compliance controls and while enhancing the partner payment experience. Companies like Duolingo, Roblox, Amazon Twitch, ironSource, and over 1500 others trust Tipalti to elevate their global supplier payments operation.