Financial Solutions Associate – Client Advice Centre
Top Benefits
About the role
APPLICATION DEADLINE: OCTOBER 24, 2025
What is the opportunity?
This unique position calls on your client-focused mindset and natural problem-solving skills to make a difference in every client interaction. Specifically, you help clients with their everyday banking needs, via the telephone. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with partners to help clients achieve their goals.
What will you do?
- Support and serve clients by utilizing RBC resources and materials to deliver advice and recommendations during client conversations
- Leverage technology to deliver a memorable client experience, drive solutions and retain business
- Use effective listening and probing questions to understand and identify the root cause of client issues or inquiries
- Actively listen and engage clients in conversation to further understand their individual needs
- Apply appropriate processes and procedures to accurately respond to client and complete all inquiries
- Proactively take ownership for resolving client problems as first point of contact or escalate to the appropriate service partner as required
- Manage risks by adhering to compliance routines, processes and controls to protect client and shareholder interests.
What do you need to succeed?
Must-have
- Certificate or Diploma in Banking, Business Administration, or related field or experience
- Minimum of two (2) years’ experience in a customer service environment
- Goal-oriented individual with a demonstrated passion for putting clients first
- Strong oral communication skills with the ability to proactively connect with clients and deliver exceptional service
- Digital literacy across a broad range of devices (e.g. smartphones, tablets, laptops, etc.)
- Problem-solving and trouble shooting skills
- Ability to be flexible and work in a team environment
Nice-to-have
- Experience in call handling and problem resolution
- Bilingual (Spanish)
Working conditions
- Flexibility to operate in a 24/7 shift environment (9 shifts)
- Minimum of 2 Saturdays/Sundays per month and Public Holidays
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. This job offers:
- The opportunity to work within a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded.
- Excellent opportunity for personal and professional growth.
- Leaders who support your development through coaching and managing opportunities.
Job Skills
Adaptability, Client Centricity, Communication, Curiosity
Additional Job Details
Address:
Main Road Chaguanas:Chaguanas
City:
Chaguanas
Country:
Trinidad and Tobago
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-15
Application Deadline:
2025-10-25
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Financial Solutions Associate – Client Advice Centre
Top Benefits
About the role
APPLICATION DEADLINE: OCTOBER 24, 2025
What is the opportunity?
This unique position calls on your client-focused mindset and natural problem-solving skills to make a difference in every client interaction. Specifically, you help clients with their everyday banking needs, via the telephone. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with partners to help clients achieve their goals.
What will you do?
- Support and serve clients by utilizing RBC resources and materials to deliver advice and recommendations during client conversations
- Leverage technology to deliver a memorable client experience, drive solutions and retain business
- Use effective listening and probing questions to understand and identify the root cause of client issues or inquiries
- Actively listen and engage clients in conversation to further understand their individual needs
- Apply appropriate processes and procedures to accurately respond to client and complete all inquiries
- Proactively take ownership for resolving client problems as first point of contact or escalate to the appropriate service partner as required
- Manage risks by adhering to compliance routines, processes and controls to protect client and shareholder interests.
What do you need to succeed?
Must-have
- Certificate or Diploma in Banking, Business Administration, or related field or experience
- Minimum of two (2) years’ experience in a customer service environment
- Goal-oriented individual with a demonstrated passion for putting clients first
- Strong oral communication skills with the ability to proactively connect with clients and deliver exceptional service
- Digital literacy across a broad range of devices (e.g. smartphones, tablets, laptops, etc.)
- Problem-solving and trouble shooting skills
- Ability to be flexible and work in a team environment
Nice-to-have
- Experience in call handling and problem resolution
- Bilingual (Spanish)
Working conditions
- Flexibility to operate in a 24/7 shift environment (9 shifts)
- Minimum of 2 Saturdays/Sundays per month and Public Holidays
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. This job offers:
- The opportunity to work within a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded.
- Excellent opportunity for personal and professional growth.
- Leaders who support your development through coaching and managing opportunities.
Job Skills
Adaptability, Client Centricity, Communication, Curiosity
Additional Job Details
Address:
Main Road Chaguanas:Chaguanas
City:
Chaguanas
Country:
Trinidad and Tobago
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-15
Application Deadline:
2025-10-25
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.