Collaborating with our AVP, Global Technology Governance & Control, our team is the first line of defense in our Global Technology organization, passionate about managing risk. We partner with leadership to build a risk culture, define strategy, and deliver the tools, insights, and expertise needed to make confident, risk-aware decisions. Our work supports the broader Technology and Enterprise strategies — and we’re growing!

Position Responsibilities:

As a Manager in Governance & Control, you'll have a key role in shaping our risk management practices throughout Global Technology. Your work will be dynamic, strategic, and future-focused.

Build the Foundations: Help define the methodology and taxonomy for risk and control activities — making sure everyone speaks the same risk language.

Spot the Signals: Analyze risk trends, support initiatives, and recommend smart ways to continuously improve how we manage risk.

AI Adoption: Identify and implement AI use cases to streamline risk, control, and regulatory processes — making our work faster and smarter.

• ️ Automate with Purpose: Find opportunities to automate controls, prioritize them, and coordinate their development and rollout.

️ Stay Ahead of Regulations: Support regulatory initiatives by assessing current practices, identifying gaps, and driving remediation plans to completion.

Lead Communities of Practice:

• Third Party Risk Management: Own procedures, deliver training, track improvements, and report performance.

• Standard Change Management: Do the same here — keeping things consistent, clear, and continuously improving.

Keep Us on Track: Contribute to weekly and monthly reporting — scorecards, dashboards, trackers, summaries — you name it.

Be a Global Voice: Represent the team in global forums, leadership meeting, and conferences — sharing insights and shaping strategy.

Required Qualifications:

We’re looking for a sharp, strategic problem solver who’s passionate about risk and ready to lead. You don’t need to check every box — but if you bring many of these qualifications and are eager to grow, we want to hear from you!

• 3–5+ years of progressive experience in Technology Risk, Information Security, Operational Risk, Business Resiliency, or Audit within a complex enterprise environment.

• Proven track record in project management, risk strategy execution, and cross-functional collaboration.

• University degree or equivalent experience in Computer Science, Information Technology, Business, or a related field.

• Hands-on experience with GRC tools (Archer preferred) and a strong grasp of risk frameworks and control standards.

• Expertise in risk methodologies, control design, and audit procedures.

• Exceptional verbal and written communication skills — you can simplify complexity and tell compelling stories with data.

• Strong analytical approach with the ability to influence decisions, solve problems creatively, and drive continuous improvement.

• Comfortable working across global time zones and navigating diverse partner environments.

Leadership & Influence: Inspire confidence, guide teams, and influence outcomes across all levels.

Stakeholder Engagement: You build trust, align priorities, and manage expectations with finesse. Accountability: You take ownership and follow through — always.

Critical Thinking: You connect dots, anticipate risks, and think several steps ahead. Strategic Problem Solving: You approach challenges with curiosity, creativity, and a clear plan.

Collaboration & Inclusion: You thrive in team environments and know how to bring people together to solve complex challenges. You bring people together and create space for diverse perspectives.

Communication: You’re a skilled presenter and facilitator, able to tailor your message to any audience.

Execution Excellence: You manage time and priorities like a pro, delivering high-quality work in fast-paced settings. Decisiveness: You make informed decisions and own the outcomes.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.