Company Description

A unique opportunity has emerged for a Staff Housing Maintenance person to join the heart of Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experience, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

As Staff Housing Maintenance, you ensure our employee community has safe, well-maintained, and comfortable homes. In this hybrid, hands-on, and highly independent role, you combine technical maintenance expertise with strong coordination, planning, and problem-solving abilities. You take ownership of housing operations, respond confidently to urgent issues, and bring clarity and structure to a dynamic environment.

This role is rooted in critical thinking, independence, and steady task focus. You thrive when solving problems directly, calmly, and with minimal supervision. Whether repairing, inspecting, prioritizing requests, or planning preventative programs, you work with quiet confidence, ensuring our Heartists feel supported, safe, and cared for at home.

Key Responsibilities

Maintenance Operations & Technical Work

• Perform hands-on building maintenance, including basic plumbing, mechanical tasks, general repairs, and seasonal work such as snow and ice removal using power equipment.
• Respond promptly to routine and emergency maintenance calls, including issues such as heat loss, power outages, water leaks, or other urgent situations.
• Complete preventative maintenance tasks accurately, consistently, and on schedule.
• Ensure all equipment and tools are operated safely and maintained in safe working condition.

Coordination, Scheduling & Oversight

• Review, prioritize, assign, and follow up on all maintenance requests to ensure timely completion and minimal disruption.
• Coordinate and schedule contractors or internal support as needed.
• Conduct regular inspections to ensure compliance with housing and safety standards.

Safety, Compliance & Reporting

• Follow all Rimrock safety, sanitation, and vehicle-handling policies.
• Complete required documentation, inspection reports, and maintenance records with accuracy.
• Operate hotel vehicles responsibly and in accordance with established policy.
• Maintain safe working conditions for both yourself and residents, including work in restricted spaces and varied weather environments.

Resident Service & Housing Support

• Provide professional, knowledgeable, and friendly service to all residents and colleagues.
• Uphold all housing policies, procedures, and service standards.
• Communicate clearly, factually, and directly when addressing housing concerns, expectations, or maintenance outcomes.
• Support general housing operations through additional duties as assigned.

Qualifications

What You Bring

Education & Certifications

• Valid Alberta Driver’s License (required).
• Technical or trade school certification (asset).
• High school diploma or equivalent.

Maintenance & Technical Skills

• Proven maintenance experience in a residential, facilities, or hospitality setting.
• Hands-on abilities across general repairs, basic plumbing, mechanical troubleshooting, and building systems.
• Experience coordinating maintenance activities, work orders, and inspection processes.
• Comfortable performing seasonal outdoor work and operating snowplows or other power equipment.

Technology Skills

• Proficiency with Microsoft Office.
• Experience using ticketing, maintenance, or asset-management systems (asset).

Who You Are

You are independent, analytical, and quietly confident. You think critically, solve problems creatively, and remain calm, even when information is limited, ambiguous, or changing. You’re the type of person who takes charge of your assignments, sees projects through, and stands by your decisions with clarity and composure.

You prefer a work environment where you can reflect, analyze, and act without unnecessary noise or office politics. You build trust through consistency, reliability, and straightforward communication. You take pride in meaningful work that directly improves the daily life of others.

You are:

• Task-oriented, serious, and thoughtful
• A creative, technical problem-solver
• Reserved but personable, forming strong relationships over time
• Highly persistent, independent, and steady in your approach
• Comfortable working both alone and with a small, focused team

Stay steady. Lead with clarity. Stay moved.

Physical Demands

• Sitting/crawling: 2–4 hrs/day
• Walking: 4–8 hrs/day
• Standing: 4–8 hrs/day
• Bending/reaching: 4–8 hrs/day
• Pushing/pulling: 4–8 hrs/day
• Lift up to 20–25 kg; frequent ladder use required
• Work in restricted spaces
• Indoor/outdoor work in variable weather (snow, cold, heat, rain)
• Busy, fast-paced environment within a luxury hotel housing setting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartisan at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.