ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Sales Administrator. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Coordinate services for clients and in-house guests, provide administrative support for the Sales and Groups & Conventions Department and Executive Offices. To maintain and enhance automation efforts and report out all activities in the Sales and Catering database.

DUTIES AND RESPONSIBILITIES

• Perform administrative duties such as typing proposals, letters, contracts, etc.
• Support Groups and Conventions/Sales team with support work and needs.
• Organize and expedite flow of work; follow-up on pending matters, communicate and interpret instructions; and communicate information to staff or clients in manager’s absence.
• Prepare all monthly sales and catering reports, including but not limited to, revenue management, booking analysis, Pace Report and incentive calculation reports for individual and team production, submitting accurate reports in a timely manner.
• Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.
• Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office.
• Distribute sales managers’ incentive calculation reports weekly for review, detailing production in each area of the plan (i.e., Revenue, Prospecting Activities and Winner’s Circle Leads).
• Manage and administrate the Delphi database and group sales backlog to ensure data integrity for accurate reporting, including maintenance of security of confidential material stored in the Delphi database.
• Manage all interfaces relating to the Delphi Sales and Catering systems.
• Coordinate input of historical data (group histories) to assure accuracy; conduct market research and evaluate the profitability, timeliness and desirability of group business.
• Augment sales office automation with the latest software upgrades in conjunction with the property systems department, Newmarket International, IHG Performance Marketing, and coordinate training regarding software.
• Maintain property storage, archival and retrieval of backup material.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Assist General Manager with administrative responsibilities.
• Perform other duties as assigned.

ACCOUNTABILITY

This job is an experienced sales professional typically in a large full-service, luxury, resort, or major flagship hotel with competition from major hotel chains and/or with extensive competitive pressure and focuses on key market sectors and top accounts.

WHAT WE NEED FROM YOU

EDUCATION & EXPERIENCE:

High School Diploma or equivalent required, College Diploma or Certificate in a related field preferred, and minimum of three (3) years of experience working in a sales, catering office or related field. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Ability to type a minimum of 50 words per minute and demonstrate proficient PC/computer skills.
• Capable of carrying or lifting items weighing up to 25 lbs.
• Proficient in using a keyboard to generate correspondence, reports, and other documents.
• Comfortable with handling objects, products, and computer equipment as part of daily tasks.

OTHER

• Communication skills are a must and utilized a significant amount of time when interacting with clients and guests.
• Reading and writing abilities are utilized often.
• Analytical skills are a must.
• Computer knowledge and skills are a must.
• Math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range: $53,000-$57,000

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.