Top Benefits
About the role
Modern Niagara Building Services, a proud part of BCTS, is a trusted partner for
building owners and facility managers across Ontario. We deliver tailored building services that help commercial, institutional, industrial, healthcare, and residential facilities operate safely, efficiently, and sustainably. From proactive maintenance and 24/7 emergency service to HVAC, plumbing, electrical systems, building automation, energy optimization, and facility support, we help our customers maximize building performance throughout the entire lifecycle of their assets.
At Modern Niagara Building Services, our people are at the heart of everything
we do. Backed by the strength and resources of BCTS, we foster a collaborative, safety-first culture where innovation, accountability, and exceptional customer service drive our success. We are committed to creating an environment where employees can grow their careers while delivering reliable, responsive solutions that keep our customers' buildings operating at their best.
The Plumbing Services Manager leads the delivery of Modern Niagara's plumbing
service operations, including maintenance, time and material, and service projects. This role provides leadership to service teams while partnering with clients, account managers, and regional leadership to deliver safe, high-quality service that exceeds customer expectations. Success in this role is measured through strong financial performance, exceptional client relationships, operational excellence, and the development of a high-performing service team.
Why This Role Matters to Modern Niagara
The Plumbing Services Manager is instrumental in growing and sustaining Modern
Niagara's Building Services business. By delivering consistent service excellence, developing people, and driving operational performance, this role strengthens client partnerships, supports recurring revenue growth, and reinforces Modern Niagara's reputation as a trusted lifecycle service provider.
Key Impact / Purpose
- Deliver safe, profitable, and high-quality plumbing service operations while achieving regional financial and operational objectives.
- Build long-term client relationships through exceptional service delivery, responsive communication, and proactive issue resolution.
- Lead and develop a high-performing service team by fostering a culture of safety, accountability, continuous improvement, and collaboration.
Duties and Responsibilities
- Lead the day-to-day operations of the plumbing service business, including maintenance, time and material, and service projects.
- Manage the regional profit and loss (P&L) for plumbing service operations, including budgets, forecasting, work-in-progress, and overall financial performance.
- Ensure all service work is delivered safely, efficiently, on schedule, and in accordance with Modern Niagara quality standards.
- Oversee technician scheduling and workforce planning to maximize productivity and deliver exceptional customer service.
- Partner closely with Account Management and Business Development teams to strengthen client relationships, support customer retention, and grow the maintenance portfolio.
- Serve as the primary point of contact for building owners and key clients, resolving issues quickly and maintaining a high level of customer satisfaction.
- Collaborate with billing, dispatch, estimating, and field teams to ensure seamless service delivery and operational efficiency.
- Participate in regional Senior Leadership Team meetings, contributing to operational planning, business strategy, and long-term growth initiatives.
- Recruit, coach, mentor, and develop technical and support staff while fostering employee engagement and retention.
- Support performance management, career development planning, and succession planning for team members.
- Champion Modern Niagara's safety culture by ensuring compliance with health and safety standards, policies, and regulatory requirements.
- Promote collaboration across departments in support of the One Modern approach and integrated service delivery.
- Drive continuous improvement through the effective use of ERP systems, scheduling tools, and operational technology.
Must Haves
- Post-secondary education in Construction Management, Mechanical Engineering, Architecture, or a related discipline, or an equivalent combination of education and industry experience.
- Minimum five (5) years of leadership experience in a plumbing, mechanical, or building services environment.
- Demonstrated experience managing maintenance, time and material, and service project operations.
- Strong financial acumen with experience managing budgets, forecasting, work-in-progress, and P&L performance.
- Strong understanding of plumbing service operations, construction practices, quality standards, and applicable regulations.
- Proven ability to lead, coach, and develop high-performing teams.
- Excellent relationship-building, communication, negotiation, and conflict resolution skills.
- Experience using Microsoft Office and ERP or computerized scheduling systems.
- Ability to manage multiple priorities and deliver results in a fast-paced, customer-focused environment.
- Demonstrated commitment to health, safety, and continuous improvement.
Nice to Haves
- Experience leading multi-trade service operations.
- Experience supporting business development and maintenance agreement growth.
- Familiarity with integrated building systems and lifecycle service delivery.
- Experience participating in strategic planning and senior leadership initiatives.
- Knowledge of modern field service management software and operational reporting tools.
This is a replacement position. Expected annual compensation: $110,000 -
$130,000
Modern Niagara offers a competitive total compensation package including
- Defined Contribution Pension Plan with a generous employer contribution.
- Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
- An annual health spending account to support your overall wellness.
- 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
- A competitive vacation package with additional vacation granted throughout your tenure with the organization.
- Employer Paid Parental Leave Top Up.
- Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
- Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance, and many others.
Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.
About Modern Niagara
Who We Are
Modern Niagara helps building owners, managers, and general contractors meet the
mechanical and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada's infrastructure—and on the communities where we live, learn, work, and heal. We build for life.
Our Culture & Values
We value passion, initiative, determination, professionalism, and teamwork.
Health and safety are embedded in everything we do, and our award-winning safety
culture consistently performs well above industry standards.
Diversity, Equity & Inclusion at Modern Niagara
We are committed to building a diverse, equitable, and inclusive organization
where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry.
We encourage applications from candidates of all backgrounds and lived
experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.
We appreciate every applicant's interest in joining Modern Niagara. Only those
selected for an interview will be contacted.
Not the right fit? Search for Plumbing Services Manager jobs in Calgary, Alberta, Canada
About Modern Niagara
We build for life.
We build for the life that happens indoors. We know that Canadians spend the vast majority of their time inside buildings. From receiving healthcare to legislating and representing citizens to participating in sports and other activities, we make any space comfortable and healthy for those who use it. We are committed to providing exceptional occupant experiences.
We build for the life of the building. Buildings can best reach the objectives they were set out to achieve when we look at them over the course of their entire life, including design, construction, operation, maintenance, and improvement. For us, using data and evidence to inform decisions provides us and our partners with an effective path towards high-performing, sustainable facilities.
We build for the life of our communities. We know that buildings do not exist in a vacuum. Buildings, streets, and the people that occupy and use them are but a few of the ingredients that make up our cities and communities. We believe that nurturing social equity, enabling economic activity, and reducing our impact on the environment in all that we do – including how we build and maintain our buildings – is integral to playing a positive role in sustaining our communities for us and for future generations.
Modern Niagara helps building owners, managers, and general contractors achieve their objectives by meeting the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes.
Recognized by SMACNA and Canadian Occupational Safety Magazine among Canada’s safest employers since 2019, Modern Niagara has been a Platinum Club member of Canada’s Best Managed Companies since 2002.
Similar Jobs
Top Benefits
About the role
Modern Niagara Building Services, a proud part of BCTS, is a trusted partner for
building owners and facility managers across Ontario. We deliver tailored building services that help commercial, institutional, industrial, healthcare, and residential facilities operate safely, efficiently, and sustainably. From proactive maintenance and 24/7 emergency service to HVAC, plumbing, electrical systems, building automation, energy optimization, and facility support, we help our customers maximize building performance throughout the entire lifecycle of their assets.
At Modern Niagara Building Services, our people are at the heart of everything
we do. Backed by the strength and resources of BCTS, we foster a collaborative, safety-first culture where innovation, accountability, and exceptional customer service drive our success. We are committed to creating an environment where employees can grow their careers while delivering reliable, responsive solutions that keep our customers' buildings operating at their best.
The Plumbing Services Manager leads the delivery of Modern Niagara's plumbing
service operations, including maintenance, time and material, and service projects. This role provides leadership to service teams while partnering with clients, account managers, and regional leadership to deliver safe, high-quality service that exceeds customer expectations. Success in this role is measured through strong financial performance, exceptional client relationships, operational excellence, and the development of a high-performing service team.
Why This Role Matters to Modern Niagara
The Plumbing Services Manager is instrumental in growing and sustaining Modern
Niagara's Building Services business. By delivering consistent service excellence, developing people, and driving operational performance, this role strengthens client partnerships, supports recurring revenue growth, and reinforces Modern Niagara's reputation as a trusted lifecycle service provider.
Key Impact / Purpose
- Deliver safe, profitable, and high-quality plumbing service operations while achieving regional financial and operational objectives.
- Build long-term client relationships through exceptional service delivery, responsive communication, and proactive issue resolution.
- Lead and develop a high-performing service team by fostering a culture of safety, accountability, continuous improvement, and collaboration.
Duties and Responsibilities
- Lead the day-to-day operations of the plumbing service business, including maintenance, time and material, and service projects.
- Manage the regional profit and loss (P&L) for plumbing service operations, including budgets, forecasting, work-in-progress, and overall financial performance.
- Ensure all service work is delivered safely, efficiently, on schedule, and in accordance with Modern Niagara quality standards.
- Oversee technician scheduling and workforce planning to maximize productivity and deliver exceptional customer service.
- Partner closely with Account Management and Business Development teams to strengthen client relationships, support customer retention, and grow the maintenance portfolio.
- Serve as the primary point of contact for building owners and key clients, resolving issues quickly and maintaining a high level of customer satisfaction.
- Collaborate with billing, dispatch, estimating, and field teams to ensure seamless service delivery and operational efficiency.
- Participate in regional Senior Leadership Team meetings, contributing to operational planning, business strategy, and long-term growth initiatives.
- Recruit, coach, mentor, and develop technical and support staff while fostering employee engagement and retention.
- Support performance management, career development planning, and succession planning for team members.
- Champion Modern Niagara's safety culture by ensuring compliance with health and safety standards, policies, and regulatory requirements.
- Promote collaboration across departments in support of the One Modern approach and integrated service delivery.
- Drive continuous improvement through the effective use of ERP systems, scheduling tools, and operational technology.
Must Haves
- Post-secondary education in Construction Management, Mechanical Engineering, Architecture, or a related discipline, or an equivalent combination of education and industry experience.
- Minimum five (5) years of leadership experience in a plumbing, mechanical, or building services environment.
- Demonstrated experience managing maintenance, time and material, and service project operations.
- Strong financial acumen with experience managing budgets, forecasting, work-in-progress, and P&L performance.
- Strong understanding of plumbing service operations, construction practices, quality standards, and applicable regulations.
- Proven ability to lead, coach, and develop high-performing teams.
- Excellent relationship-building, communication, negotiation, and conflict resolution skills.
- Experience using Microsoft Office and ERP or computerized scheduling systems.
- Ability to manage multiple priorities and deliver results in a fast-paced, customer-focused environment.
- Demonstrated commitment to health, safety, and continuous improvement.
Nice to Haves
- Experience leading multi-trade service operations.
- Experience supporting business development and maintenance agreement growth.
- Familiarity with integrated building systems and lifecycle service delivery.
- Experience participating in strategic planning and senior leadership initiatives.
- Knowledge of modern field service management software and operational reporting tools.
This is a replacement position. Expected annual compensation: $110,000 -
$130,000
Modern Niagara offers a competitive total compensation package including
- Defined Contribution Pension Plan with a generous employer contribution.
- Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
- An annual health spending account to support your overall wellness.
- 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
- A competitive vacation package with additional vacation granted throughout your tenure with the organization.
- Employer Paid Parental Leave Top Up.
- Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
- Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance, and many others.
Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.
About Modern Niagara
Who We Are
Modern Niagara helps building owners, managers, and general contractors meet the
mechanical and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada's infrastructure—and on the communities where we live, learn, work, and heal. We build for life.
Our Culture & Values
We value passion, initiative, determination, professionalism, and teamwork.
Health and safety are embedded in everything we do, and our award-winning safety
culture consistently performs well above industry standards.
Diversity, Equity & Inclusion at Modern Niagara
We are committed to building a diverse, equitable, and inclusive organization
where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry.
We encourage applications from candidates of all backgrounds and lived
experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.
We appreciate every applicant's interest in joining Modern Niagara. Only those
selected for an interview will be contacted.
Not the right fit? Search for Plumbing Services Manager jobs in Calgary, Alberta, Canada
About Modern Niagara
We build for life.
We build for the life that happens indoors. We know that Canadians spend the vast majority of their time inside buildings. From receiving healthcare to legislating and representing citizens to participating in sports and other activities, we make any space comfortable and healthy for those who use it. We are committed to providing exceptional occupant experiences.
We build for the life of the building. Buildings can best reach the objectives they were set out to achieve when we look at them over the course of their entire life, including design, construction, operation, maintenance, and improvement. For us, using data and evidence to inform decisions provides us and our partners with an effective path towards high-performing, sustainable facilities.
We build for the life of our communities. We know that buildings do not exist in a vacuum. Buildings, streets, and the people that occupy and use them are but a few of the ingredients that make up our cities and communities. We believe that nurturing social equity, enabling economic activity, and reducing our impact on the environment in all that we do – including how we build and maintain our buildings – is integral to playing a positive role in sustaining our communities for us and for future generations.
Modern Niagara helps building owners, managers, and general contractors achieve their objectives by meeting the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes.
Recognized by SMACNA and Canadian Occupational Safety Magazine among Canada’s safest employers since 2019, Modern Niagara has been a Platinum Club member of Canada’s Best Managed Companies since 2002.