Posted Friday, October 17, 2025, 3:00 AM | Expires Monday, November 10, 2025, 2:59 AM

**Why work for the Town of Canmore?**For starters, you can take great pride in our collaborative organization, its positive work culture, and our amazing group of talented people. Our staff genuinely care about our community and accomplish outstanding work each day for its citizens. As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollars.

Position Overview:

Reporting to the Manager of Information Technology (IT), the IT Operations Supervisor is responsible for planning, coordinating, and overseeing the daily activities of the IT operations team to ensure the optimal performance, availability, and security of the Town’s systems and networks. This role ensures that IT services align with organizational goals and service level agreements (SLAs), while fostering a culture of operational excellence and continuous improvement. Acting as a senior technical resource, the IT Operations Supervisor assists with complex issues, collaborates with technical staff to resolve problems, supports project delivery, and identifies opportunities to improve efficiency, reduce costs, and enhance customer satisfaction. The role also provides leadership and mentorship to the IT team, supporting their professional development and ensuring the delivery of high-quality technical support across the organization.

Core Accountabilities:

Leadership

• Demonstrates a willingness and commitment to learning over time for improved service delivery and organizational efficiency

• Ability to align IT operations with organizational goals and service-level agreements (SLAs), ensuring technology supports business objectives.

• Directly supervises IT staff responsible for operational activities and systems

• Provides clear, consistent guidance and direction to the operations team

• Provides mentorship and skill development opportunities to junior staff

• Makes critical operational decisions for lifecycle, maintenance planning, troubleshooting and disaster management

Job Knowledge

• Manages corporate IT infrastructure, workstations, peripherals, printers, and other IT assets

• Manages asset inventory, lifecycle planning and procurement of IT assets

• Stays current with modern technologies and trends and provide strategic input to the Town’s IT roadmap.

• Assists with operational budgets and collaborates with the Manager of IT to plan for and deploy resources efficiently

• Identifies user training needs

• Contributes to the upkeep and maintenance of contracts and leases pertaining to information systems, services, networks, printers, and licensing

• Has a deep understanding of IT infrastructure, networking, cloud services, and cybersecurity principles to guide operational decisions confidently

Education & Qualifications:

• Post-secondary degree/diploma in the field of Computer Sciences or equivalent – required
• Additional post-secondary education, training, and courses in computer technologies and programs considered – preferred
• Industry recognized certification such as Microsoft 365, Azure, CCNA, ITIL or PMP or equivalent experience – preferred

Experience:

• Demonstrated leadership skills – required
• Previous experience in a supervisory position – preferred
• Group facilitation and/or training experience – asset
• Familiarity with administering Microsoft Office applications, latest Operating Systems and the technologies identified above – required
• Effective communication skills and the demonstrated ability to work with internal and external customers – required
• Strong troubleshooting and decision-making skills with the ability to work through complex projects while balancing the needs and requirements of multiple interest holders – required

Salary & Benefits:

• Salary Range- $114,459.80 to $120,829.80 per annum to start. Compensation will be calculated based on the successful candidate’s related work experience and education

• This is a permanent full-time position

• Hybrid: expected to be in the office minimum of 3 days a week

• Competitive benefits package, & health spending account

• Generous RRSP matching plan

• Personal development & learning opportunities

• Positive work culture

• Work-Life Balance

Closing Date for Applications: This posting will remain open until 9:59 pm MDT on the 9th of November 2025.

How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) . To help us learn more about you, in your cover letter please clearly detail the following:

• Why do you want to be the IT Operations Supervisor for the Town of Canmore IT Team?

• What interpersonal and leadership skills you have that would make you a great addition to our team.

• The technical highlights of your IT experiences that would make you a good fit for this role.

Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.

We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca

Job Details

Job Family

Supervisors

Pay Type

Salary

Employment Indicator

Supervisor

Hiring Min Rate

114,459.8 CAD

Hiring Max Rate

120,829.8 CAD

902 7 Ave, Canmore, AB T1W 3K1, Canada