Group and level

SP-004

Requisition number

62185533

Location

Various/Variés

Appointment Type

Anticipatory: Acting, Lateral Move, Permanent, Promotion, Term

Closing Date

March 20, 2026 11:59 PM Eastern Time

Pool to be created

Yes

Salary range

$65,389 to $73,595

Branch

Appeals

Region

HQ - Headquarters

Language

Various linguistic profiles

##About the job

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Employees are required to work on-site at a CRA-approved location a minimum of three days per week or 60% of their regular monthly work schedule. Individual exceptions may be granted based on individual circumstances and the nature of the work being performed.

This staffing process is intended to staff positions at the following job levels:

• SP-04 (Salary Range – $65,389 to $73,595)

• SP-05 (Salary Range – $70,773 to $79,657)

SP-04:

To view the complete work description click here: SP0163, SP0191, SP0441 and SP0647. If you cannot access the link, you may contact the email listed at the bottom of the notice to obtain a copy of the work description.

SP0163 - Administrative Assistant
SP0191 - Administrative Support Officer
SP0441 - Appeals Officer
SP0647- Taxpayer Relief Screener and/or Officer

SP-05:

To view the complete work description click here: SP0195, SP0383, SP0417, SP0455 and SP0648. If you cannot access the link, you may contact the email listed at the bottom of the notice to obtain a copy of the work description.

SP0195 - Budget Analysis Officer
SP0383 - CPP/EI Appeals Officer
SP0417 - Appeals Tech Adv ITA/CPP/EI
SP0455 - Appeals Officer
SP0648 - Senior Taxpayer Relief Officer

The current staffing process will be divided into several sub-pools. They will be grouped according to the region as well as the level of education required for the positions to be staffed. Additional sub-pools may be created based on the operational requirements specific to each region.

Various linguistic profiles: (English essential, Bilingual imperative BBB/BBB, Bilingual imperative CBC/CBC, French essential).

The pool established from this staffing process may be used to staff similar positions.

Come work for the CRA, one of Canada's top employers!

The CRA strives to offer employees a variety of flexible work arrangements to help them achieve work-life balance.

Definitions of key terms to simplify some of the language you will find on our job posters are available at:

• Important information on staffing at the CRA

• Definitions for job seekers - Canada.ca

The Canada Revenue Agency (CRA) currently has restrictions on certain hiring activities. As a result, any staffing from this process will be limited to temporary opportunities. Permanent staffing may be considered if circumstances change while this pool is still valid.

##To apply

Who can apply

• Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad.
• AND eligible veterans and Canadian Forces members.

Preference for appointment will be given to veterans first, followed by Canadian citizens and permanent residents.

• AND individuals with preferred status who live or work less than 40km from the position(s) being staffed.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

Virtual reporting may be possible, if operational requirements permit.

The pool established from this staffing process may be used to staff similar positions in any CRA office located within all Regions and Headquarters (HQ).

Please note that this process will be used to staff positions within 125 km of one of the CRA offices in the following regions:

• Headquarters (HQ), National Capital Region (NCR): Ottawa, Gatineau.

• Quebec: Brossard, Chicoutimi, Jonquiere, Laval, Montreal, Quebec, Rimouski, Shawinigan-Sud, Sherbrooke, Trois-Rivieres.

• Ontario: Barrie, Belleville, Hamilton, Kingston, Kitchener, London, Mississauga, Oshawa, Scarborough, St. Catharines, Sudbury, Thunder Bay, Toronto, Windsor.

• Atlantic: New Brunswick: Bathurst, Moncton, Saint John. - Newfoundland & Labrador: St John's. - Nova Scotia: Halifax, Sydney. - Prince Edward Island: Summerside.

• Western: Alberta: Calgary, Edmonton. - British Columbia: Kelowna, Surrey, Vancouver, Victoria. - Manitoba: Winnipeg. - Saskatchewan: Regina.

Pending operational requirements, virtual reporting or working from another office may be considered.

Minimum staffing requirement

To be eligible, you must meet the following requirements:

Education for SP-04 and SP-05:

• Successful completion of a secondary school diploma or CRA-approved alternative*

• CRA-approved alternative to a secondary school diploma include:

• A satisfactory score on the CRA-approved test (General Competency Test: Level 1 – GCT1-207 – Pass mark 28)

If candidates already have a score of 28 (or above) on the GCT1-207 test, they do not need to re-take it to meet the alternative to a secondary school diploma.

If candidates have taken the General Intelligence Test - GIT-320 as an alternative to a secondary school diploma and passed (pass mark is 80), they do not need to take the GCT1-207 for this purpose. Candidates can use their score on the GIT-320 as an alternative to a secondary school diploma.

For certain SP-05 positions, the following education may be required :

• Successful completion of the following courses or field of studies from a recognized postsecondary institution or from a recognized professional accounting association:
  • Group II – Education standard for Intermediate Accounting.
  • Chartered Professional Accountant (CPA)**Intermediate Financial Reporting 2 or FA3 or Intermediate Financial Accounting 2 or Intermediate Accounting 2.

**An exception to the minimum education standard can be applied for this staffing process. However, some positions in certain offices may require the intermediate accounting (Group II) education. Therefore, intermediate accounting education may be used as a staffing requirement.

Foreign education credentials and designations:

If you have foreign education credentials, you must have your education credentials confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information, visit the Canadian Information Centre for International Credentials.

If you have a foreign accounting designation, you must have your designation confirmed by the Chartered Professional Accountants Canada (CPA).

Any applicable fees are your responsibility.

You must upload your education credentials, your transcripts and all your accountant courses in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to provide this information may result in your application being screened out without further consideration.

Essential staffing requirements

Experience:

Have experience in:

SP-04:

For the initial screening (SP-04 only), candidates must meet at least one (1) of the experiences listed below. Please include all experience factors that are applicable, as managers may use a combination of these experiences as needed.

• Experience*creating and formatting documents (e.g. using tables, headers and footers) with various administrative tools and software.

And/or

• Experience*providing client service.

And/or

• Experience*with multitasking and prioritizing workloads.

• Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period ofat least three (3) cumulative months within the last year.

SP-05:

Option 1

• Experience*providing assistance and information to multiple partners, including internal and/or external clients and drafting documents. Examples may include but not limited to: reports, spreadsheets, briefing notes, memoranda, letters.

And

• Experience*applying policies and procedures.

And

• Experience*multitasking and prioritizing workloads.

Or

Option 2

• Have experience*within the Canada Revenue Agency.

• Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period ofat least six (6) cumulative months within the last two (2) years.

##Assessment

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Minimum staffing requirements

• Performance validation, if required.

• Language requirements: English essential, Bilingual imperative BBB/BBB, Bilingual imperative CBC/CBC, French essential.

If you have previously completed the second language evaluation (SLE) for a federal public service hiring process and require a copy of your results, you may request a copy from the Public Service Commission (PSC) click here.

Note: If you have previous SLE results on hand, attach them to your application.

For more information, please click here.

Please refer to the definition of language requirements.

Try Now! Get an idea of your second language level through our self-evaluation test and decide if you should apply!

• Suitability*

• If you are a former CRA employee whose most recent period of CRA employment ended due to one of the following ways, a case-by-case review will be conducted to determine if the reason(s) for your end of CRA employment impacts your ability to meet the Suitability requirement for the position(s) being staffed through this staffing process:

• Rejection on probation

• Termination of employment for incompetence

• Termination of employment for misconduct

Asset staffing requirement(s)

Asset staffing requirements may be used at any stage of the staffing process including to screen applications for further consideration or to identify a candidate for a position and the following unsupervised Internet test may be used for appointments.

• Taxpayer Contact I Test (Korn Ferry) (KFEL-01)

Please note that if you have already completed this Korn Ferry test as part of another process, your result is transferable. Therefore, you will not have to repeat this test. However, please note that if you decide to re-test, the last result will be the one used in this process.

Assessments will be conducted in April and May 2026. You are expected to make yourself available for this assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make these decisions on a case-by-case basis.

If you have a disability, it is your responsibility to tell us now if you require accommodation. If you have sent an accommodation request, but no one contacted you about it, please let us know as soon as possible by writing to us at the following address: APPEALSG@cra-arc.gc.ca.

You will be notified in advance of any additional asset staffing requirements that may be evaluated.

• Ability to research

• Qualification assessments

• Communicate effectively

• Knowledge

• Reference check

• Secondary Language Evaluation (bilingual imperative BBB/BBB, CBC/CBC)

• Availability throughout the appointment

• Program continuity

• Budgetary considerations

• Start date

• Minimize business disruption

• Experience relevant to the position being staffed

• Employment Equity

• Experience may be further defined by specified timelines or activities/duties at the appointment stage.

If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process.

Conditions of employment

• Reliability and Security: Reliability Status
• Willingness to work overtime
• Willingness to travel
• Valid Driver's license or personal mobility to a degree normally associated with the possession of a driver's license
• Willingness to take and successfully complete training

##Want to know more?

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Plan ahead! Gathering the documents required for security screening can take time, so we recommend that you start this process early. For more information, see: Applying for Government of Canada jobs: What happens next – Canada.ca.

##Contact

When contacting the staffing board via the email address below, please indicate the job title and/or requisition number in the subject line of your email.

Name: The SP-04 and SP-05 Staffing Board
Email address: APPEALSG@cra-arc.gc.ca