Desktop Support Specialist
About the role
The position of Desktop Support Specialist Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
Essential duties for the position include, but are not limited to the following
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.
*JOB REQUIREMENTS/QUALIFICATIONS Experience:
- Requires 2-3 years of related work experience
- Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 10/11
- Deploying Windows 10/11 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 10/11
- Configuring backup and recovery options
Apply at: sana.irfan@agits.co.uk
Not the right fit? Search for Desktop Support Specialist jobs in Baie-D'Urfé, Quebec, Canada
About Advance Global IT Support (AGITS)
Advance Global IT Support is a comprehensive global IT Services provider that focuses on quality & value. Our core business is third-party IT maintenance and support, designed to either entirely replace or seamlessly blend with OEM maintenance plans. Switching to AGITS saves our customers an average of 40-70% on IT maintenance costs, that’s a huge amount of money. But the value doesn’t stop there. The level of service we’re able to provide our customers cannot be touched by the OEM. What Makes Our IT Maintenance Services Better than OEM’s Service Plans:
- We value relationships, and know every one of our customers by name—you’re more than just an account to us.
- We have offices & secure stocking depots positioned across the world.
- We spare all parts ourselves & house them locally to you, wherever you are.
- Our service levels are 100% customizable—no cookie-cutter contracts or pricing plans.
- We offer same-day responses on all quotes.
- Fast engineering response.
- We offer discounts for multi-year maintenance contracts.
- Our engineers are experienced with end-of-life products.
Similar Jobs
Desktop Support Specialist
About the role
The position of Desktop Support Specialist Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
Essential duties for the position include, but are not limited to the following
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.
*JOB REQUIREMENTS/QUALIFICATIONS Experience:
- Requires 2-3 years of related work experience
- Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 10/11
- Deploying Windows 10/11 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 10/11
- Configuring backup and recovery options
Apply at: sana.irfan@agits.co.uk
Not the right fit? Search for Desktop Support Specialist jobs in Baie-D'Urfé, Quebec, Canada
About Advance Global IT Support (AGITS)
Advance Global IT Support is a comprehensive global IT Services provider that focuses on quality & value. Our core business is third-party IT maintenance and support, designed to either entirely replace or seamlessly blend with OEM maintenance plans. Switching to AGITS saves our customers an average of 40-70% on IT maintenance costs, that’s a huge amount of money. But the value doesn’t stop there. The level of service we’re able to provide our customers cannot be touched by the OEM. What Makes Our IT Maintenance Services Better than OEM’s Service Plans:
- We value relationships, and know every one of our customers by name—you’re more than just an account to us.
- We have offices & secure stocking depots positioned across the world.
- We spare all parts ourselves & house them locally to you, wherever you are.
- Our service levels are 100% customizable—no cookie-cutter contracts or pricing plans.
- We offer same-day responses on all quotes.
- Fast engineering response.
- We offer discounts for multi-year maintenance contracts.
- Our engineers are experienced with end-of-life products.