Job Description

• Minimum 10 years of relevant experience in SaaS ERP Consulting, ERP implementation, Business Process Consulting, Project Management, or Strategic Account Management.
• Demonstrated ability to build and maintain strong client relationships, with experience influencing and persuading senior stakeholders .
• Expertise in risk assessment and management, with a proactive and analytical mindset.
• Exceptional communication and presentation skills, adept at conveying complex ideas to diverse audiences.
• Strong organizational and project management skills, with experience managing multiple, concurrent stakeholders .
• Proven success in client-facing roles, preferably within the ERP and SaaS industry.
• In-depth knowledge of ERP systems and business process improvement methodologies.
• Ability to work independently with a high degree of initiative, while also collaborating effectively in a team environment.
• Strong analytical, problem-solving, and solution-oriented mindset .
• Preferred certifications in project management (e.g., PMP) or relevant fields.
• Results-driven, curious, and assertive, with a proven passion for driving client success and supporting long-term relationships.

If you have a passion for client success and the skills to navigate complex enterprise environments, we encourage you to apply. This role offers an exciting opportunity to make a significant impact on our clients' journey and contribute to the continuous improvement of our organization.

Responsibilities

• Primary Point of Contact: Serve as the primary customer liaison, coordinating efforts between internal teams, customers, and partners to streamline communication and resolution.
• Customer Success Advocacy: Act as a trusted advisor, ensuring clients realize the full value of their investments while contributing to Customer Success Methodology.
• Customer Journey Analysis: Analyze the customer journey to identify opportunities for improving our products and services, driving increased satisfaction and retention.
• Customer-Centric Focus: Champion the client experience by optimizing time-to-value, adoption rates, and overall satisfaction.
• Customer Insights: Collect and synthesize direct and indirect customer feedback to inform continuous improvement efforts.
• Executive Reporting: Prepare and deliver customer status updates and remediation plans to NetSuite executives, showcasing strong communication skills and executive presence.
• Solution Adoption: Guide clients in maximizing their adoption of Oracle + NetSuite solutions, ensuring alignment with their business goals and objectives.
• Solution Expansion: Identify and pursue opportunities to expand solution uptake within client organizations, supporting long-term partnership growth.
• Cross-Functional Collaboration: Build and maintain strong relationships across the Oracle + NetSuite organization to gather real-time feedback, align strategies, and drive successful client outcomes.
• Escalation Management: Manage complex escalations, applying exceptional problem-solving skills to ensure timely and effective resolution.
• Solution Validation: Collaborate with internal teams to ensure customer requirements align with NetSuite platform capabilities, offering technical expertise and actionable insights.
• Risk Management: Proactively identify, assess, and monitor risks throughout the client lifecycle. Provide strategic guidance to both internal and external stakeholders to mitigate potential issues.
• Continuous Improvement: Lead initiatives to enhance client engagement processes, leveraging a thorough understanding of business process requirements and the Oracle + NetSuite platform to drive ongoing improvement.
• Team Leadership: Mentor and support the professional development of team members, fostering a culture of continuous improvement and knowledge sharing.

Qualifications Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only CA: Hiring Range in CAD from: $88,100 - $192,600 per year.

US: Hiring Range in USD from: $97,500 - $199,500 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.