Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Employee Experience Design leads the design of key employee experience journeys and “moments that matter” at Air Canada. Taking a human-centred design approach and working collaboratively with various partners across Global HR and the broader organization, intentionally crafts employee experiences that embody Air Canada’s values and employee value proposition at all touchpoints to drive engagement, commitment, and pride.
Responsibilities:
- Leads the design of key employee experience journeys (e.g. onboarding experience), in close collaboration with SMEs and partners across GHR and the business.
- Navigates complexity and ambiguity to define clear project goals, milestones, and timelines.
- Assesses current state experiences and maps current processes to understand the full scope of each project and surfaces meaningful areas of opportunity to more intentionally shape the experience at key touchpoints.
- Analyzes data and employee feedback from Air Canada’s employee listening channels to design truly human-centric experiences, rooted in empathy.
- Clearly defines what embodying Air Canada’s employee value proposition looks like at each phase of the journey, and maps the ideal journey at all touchpoints, both human and technology-led.
- Proposes technology enhancements and process changes to best deliver each employee experience journey.
- Develops and executes stakeholder engagement / change management / communication plans to ensure the successful design, implementation, and sustainment of each employee experience journey.
- Develops presentations and content to support the design process and delivery of key moments in each employee experience journey.
- Develops approaches to measure effectiveness in delivering key outcomes for each employee experience journey
- Builds positive, collaborative relationships with cross-functional teams to deliver results.
Qualifications
- 5 + years of experience in HR program development, change management, human capital consulting and/or employee experience design
- Proven experience leading complex employee experience projects in large, multi-stakeholder environments.
- Demonstrated knowledge of design thinking and experience applying human-centred design principles to HR processes and programs.
- Strong understanding of talent acquisition, employee onboarding, and other employee experience “moments that matter” to craft high-impact solutions and programs
- Proven ability to balance big picture thinking with tactical execution.
- Experienced at building positive, collaborative relationships at all levels of an organization and to work cross-functionally to deliver results.
- Strong communication and interpersonal skills, with the ability to influence and rally others towards a common goal.
- Excellent project management skills to set priorities, plan tactics, and successfully facilitate the delivery of campaigns and initiatives.
- Strong written and visual communication skills to create clear and compelling presentations and content for a variety of audiences.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Employee Experience Design leads the design of key employee experience journeys and “moments that matter” at Air Canada. Taking a human-centred design approach and working collaboratively with various partners across Global HR and the broader organization, intentionally crafts employee experiences that embody Air Canada’s values and employee value proposition at all touchpoints to drive engagement, commitment, and pride.
Responsibilities:
- Leads the design of key employee experience journeys (e.g. onboarding experience), in close collaboration with SMEs and partners across GHR and the business.
- Navigates complexity and ambiguity to define clear project goals, milestones, and timelines.
- Assesses current state experiences and maps current processes to understand the full scope of each project and surfaces meaningful areas of opportunity to more intentionally shape the experience at key touchpoints.
- Analyzes data and employee feedback from Air Canada’s employee listening channels to design truly human-centric experiences, rooted in empathy.
- Clearly defines what embodying Air Canada’s employee value proposition looks like at each phase of the journey, and maps the ideal journey at all touchpoints, both human and technology-led.
- Proposes technology enhancements and process changes to best deliver each employee experience journey.
- Develops and executes stakeholder engagement / change management / communication plans to ensure the successful design, implementation, and sustainment of each employee experience journey.
- Develops presentations and content to support the design process and delivery of key moments in each employee experience journey.
- Develops approaches to measure effectiveness in delivering key outcomes for each employee experience journey
- Builds positive, collaborative relationships with cross-functional teams to deliver results.
Qualifications
- 5 + years of experience in HR program development, change management, human capital consulting and/or employee experience design
- Proven experience leading complex employee experience projects in large, multi-stakeholder environments.
- Demonstrated knowledge of design thinking and experience applying human-centred design principles to HR processes and programs.
- Strong understanding of talent acquisition, employee onboarding, and other employee experience “moments that matter” to craft high-impact solutions and programs
- Proven ability to balance big picture thinking with tactical execution.
- Experienced at building positive, collaborative relationships at all levels of an organization and to work cross-functionally to deliver results.
- Strong communication and interpersonal skills, with the ability to influence and rally others towards a common goal.
- Excellent project management skills to set priorities, plan tactics, and successfully facilitate the delivery of campaigns and initiatives.
- Strong written and visual communication skills to create clear and compelling presentations and content for a variety of audiences.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.