Food & Beverage Supervisor - Franchise

Job Requirements

WHY WORK FOR HILTON WHISTLER RESORT & SPA?

At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your passion for guest service is valued, your ideas are heard, and your career can flourish.

PURPOSE

The Food & Beverage Supervisor is a dynamic leadership role responsible for the seamless day-to-day operation of the Cinnamon Bear, L’Apres Café, In-Room Dining, and Banquet/Event functions. This position supports and leads front-line service teams to ensure exceptional guest experiences, operational efficiency, and high service standards. The Supervisor is a hands-on leader with strong organizational and interpersonal skills, capable of coordinating with multiple departments and adapting to a fast-paced environment. In collaboration with the F&B Leadership team, they help maintain a positive, energetic work environment and uphold the highest service standards.

PRIMARY DUTIES

• Conduct daily pre-shift briefings and support smooth execution across all food and beverage outlets.

• Act as the primary contact for internal and external guests regarding events, restaurant service, and in-room dining needs.

• Supervise and assist with set-up and service for restaurant, café, room service, and banquet functions.

• Ensure proper staffing levels, task delegation, and support during high-volume periods.

• Enforce health, safety, licensing, and brand standards at all times.

• Lead by example in upholding service excellence and professionalism.

• Assist with scheduling, payroll, and staffing for the Food & Beverage and Banquet departments.

• Participate in inventory management and reconciliation on a monthly or as-needed basis.

• Ensure all signage, menus, and event details are accurate, updated, and well presented.

• Complete post-event Captain’s Reports and shift turnover documentation accurately.

• Monitor guest satisfaction and address feedback or complaints promptly and professionally.

• Maintain high standards of cleanliness and presentation in all service and guest-facing areas.

• Conduct regular inspections for safety hazards, appearance, and functionality in outlets and event spaces.

• Support and promote environmentally responsible practices such as recycling and sustainable service methods.

• Onboard, coach, and mentor team members to achieve service excellence.

• Provide ongoing training on service procedures, safety protocols, and product knowledge.

• Foster team morale, engagement, and accountability across all outlets.

• Liaise with Culinary, Sales & Conference Services, and Hotel Leadership to ensure alignment on daily operations, BEOs, REOs, and service expectations.

• Attend operations and departmental meetings and contribute to effective communication flow.

• Serve as a role model by following company policies and procedures and communicating them effectively to all team members.

• Contribute an energetic and positive attitude to the hotel atmosphere.

• Lead by example in upholding service standards and professionalism.

• Support creativity, innovation, and a high level of professionalism and quality service.

• Contribute to the overall organization, success, and morale of the Food & Beverage team.

Work Experience

2-4 Years experience within Food & Beverage operations (preferably in a hotel setting)

Food Handle's Certificate or Food Safety Certification required

First Aid Level 1 an asset

Strong leadership, team management and customer service skills

Excellent communication and conflict resolution skills

Knowledgeable within POS system Agyilysys

Ability to work flexible hours, including evenings, weekends and holidays

Benefits

As a Food & Beverage Supervisor, you will receive the following benefits:

• Life & Leisure Program – Incentive paid out every day that you work!

• Extended Health Benefit Plan

• Retirement Savings Programs

• Complimentary Meals

• Free On-Site Staff Parking

• 50% Discount at Cinnamon Bear Restaurant

• Participate in Hilton’s Team Member Travel Program

• Educational Assistance Program - Take courses that will assist with your career development

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.