Job Description Entity: WELL Health Clinic Network

Position: Medical Office Assistant

Type: Part Time

Location: WELL Health - Bank & Heron

Salary or per Hour Range: $18 CAD per hour

About The Company WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. WELL exists to enable healthcare practitioners with best-in-class technology and services, including EMR solutions, telehealth platforms, digital health apps, billing and revenue cycle management, and patient engagement technologies.

Position Summary

The Clinical Support Assistant plays a vital role in supporting the operations of the clinic and healthcare providers, with a focus on women's health physicians and other specialties. This position serves as the first point of contact for patients and assists in various clinical and administrative tasks.

What You Will Be Doing

• Serve as the first point of contact for patients, demonstrating a compassionate and empathetic approach.
• Assist physicians in delivering exceptional patient care by providing comprehensive support in both clinical and administrative tasks.
• Collaborate with healthcare providers, including women's health physicians, to ensure efficient scheduling and coordination of appointments and procedures.
• Manage and triage incoming communication channels, such as emails and phone calls, from patients and other healthcare professionals, promptly responding to inquiries and addressing concerns.
• Maintain accurate and detailed records of patient interactions, medical history, and treatment plans within the Electronic Medical Records (EMR) system.
• Conduct initial assessments and triage patients based on established protocols and guidelines, identifying urgent cases and prioritizing accordingly.
• Ensure the maintenance and organization of medical equipment and supplies specific to women's health, adhering to sterilization protocols and infection control measures.
• Provide patient education and support, including explaining procedures, discussing test results, and addressing concerns related to women's health.
• Coordinate and facilitate referrals to healthcare providers, ensuring timely and seamless transitions of care for patients.
• Assist physicians and patients with requisitions and forms for insurance, medical forms, Ministry of Health requirements, and other necessary documentation.
• Verify insurance coverage and assist patients with insurance claims and billing processes.
• Collaborate with the Operations and clinic staff team to support the smooth operation of the clinic, including managing patient flow, scheduling appointments, and maintaining a clean and welcoming environment.
• Maintain strict confidentiality and adhere to ethical and legal standards in handling sensitive patient information.
• Electronically file faxes and maintain organized and secure electronic records.
• Stay updated on current trends and best practices in women's health, participating in professional development activities to enhance knowledge and skills.
• Maintain a professional approach when interacting with colleagues and healthcare professionals to establish good working relations.
• Other duties as assigned.

You Have

• A working knowledge of Electronic Medical Records is an asset; experience with Accuro EMR is preferred.
• Excellent interpersonal and communication skills, with the ability to establish rapport and effectively interact with patients, physicians, and healthcare professionals.
• Strong organizational and multitasking abilities, with the capacity to prioritize tasks and manage time effectively in a fast-paced environment.
• Empathetic and compassionate approach when dealing with patients, particularly in sensitive and confidential matters related to women's health.
• Knowledge of relevant medical regulations, privacy laws (such as PHIPA), and infection control guidelines specific to women's health.
• Previous experience working in a medical set-up is preferred, experience working with a specialist is an asset.
• Commitment to maintaining professional standards and adhering to ethical principles in all aspects of work.
• Ability to work within a team environment and independently.
• Flexibility with regards to shift coverage and collegial support.
• Availability to work days, evenings, and weekends.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

WELL Health Stories: https://stories.well.company/

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