Registrar's Office

Position number: 37626

Date posted: March 26, 2026

##Job details

Operations Analyst - IT3 (AESES)

New Project Full-Time (Budget Funded)

Full-time:

Yes

Permanent:

No

Work schedule:

35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)

Salary:

$33.08 to $47.72 per hour ($60,205.60 to $86,850.40 per annum)

Appointment Dates

April 20, 2026 to April 19, 2027

Trial/Probation period:

840 hours worked

For more information please contact: Sharon Bannatyne - Associate Registrar and Director of Technology and Academic Support

##Qualifications

MINIMUM FORMAL EDUCATION/TRAINING:

• Graduation from a recognized college or university preferably with a major in management information systems, accounting and finance, business administration, public administration, computer information systems or a related field, or equivalent is required.

EXPERIENCE:

• A minimum of three years of advanced level experience in supporting Ellucian Banner Student or other complex relational SIS, required.

• Experience in the functional configuration, modification, or maintenance of complex relational databases, required.

• Experience configuring software with Banner integrations (ID system, Academic Calendar, Exam Scheduling, Astra Schedule), preferred.

• Experience in interpreting rules, regulations, and business processes at the University of Manitoba, required.

• Experience in analyzing and improving business processes required.

• Experience supporting change and working with others to implement new workflows and procedures, required.

• A successful track record of forming relationships and working with others across departments and within teams, required.

• Knowledge of fundamentals of change management, process improvement and communications are required.

• Knowledge of fundamentals of functional systems analysis, configuration and testing and methods of developing operational process specifications is required.

• Knowledge of principles of reporting and encoding requirements using sets and subsets is required.

• Knowledge of professional standards for key business systems and procedures, and methods including laws, ordinances, codes, and regulations (FIPPA/PHIA) related to student systems information processing is required.

• Knowledge of principles of technical documentation and training is required.

• Knowledge of the inter-relationships of campus departments and the basis of faculty specific policies and practices is required.

• Knowledge of University of Manitoba governance and the Registrar’s Office role in its application is required.

• Experience with academic advising, degree audit and registration at a post-secondary institution, preferred.

• Knowledge of University of Manitoba’s curriculum and courses, admissions processes, registration processes and functions is preferred.

• An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES:

• Ability to work with complex higher education student information/admission/fees/scheduling/academic calendar/degree audit/ID system design and operation including characteristics and capabilities of information processing is required.

• Demonstrated ability to learn the characteristics of new systems and update skills to adapt to changing technology is required.

• Ability to initiate work and mentor others is required.

• Ability to influence change and manage resistance to change is required.

• Ability to work effectively, both independently and collaboratively is required.

• Demonstrated ability to establish and meet priorities and project schedules is required.

• Ability to express concepts clearly and concisely both orally and in writing is required.

• Demonstrated ability to use good situational judgment in an academic environment is required.

• Ability to interpret and apply applicable rules, laws, and procedures to student systems operations (Senate decisions, Provincial legislation, privacy laws, etc.) is required.

• Proven record of working effectively and cooperatively with teammates, administrators, staff, end-users, project consultants and vendors. Work confidentially with discretion using tact, patience, and courtesy is required.

• Ability to present and lead discussions, chair meetings, organize task assignments is required.

• Proficiency with MS Teams, productivity apps, presentations (PowerPoint), word processing (Word), spreadsheets (Excel), databases (Access), e-mail (Outlook) is required.

• Ability to maintain focus and attention to detail with frequent interruptions

• Advanced knowledge in Aurora Student/Banner, with knowledge of UM Achieve, CourseLeaf Calendar, Entrust ID is preferred.

• Satisfactory work record, including satisfactory attendance and punctuality, is required.

##Key responsibilities

• Analysis of existing business functions and processes related to SIS (Aurora Self-Service and Banner Admin Pages), UMAchieve Degree Audit, CourseLeaf Calendar and other ORES software.
• Investigate new software functionality (Banner, Workflow, Experience, Entrust ID, CourseLeaf Catalog, etc.) Implement and configure software based on business needs. Make recommendations to change business processes, enhance baseline processes or customize software to meet business needs. Provide consultation, configuration and testing scenarios.
• Collaborate in the development of enhanced functions to better meet needs of ORES, academic units, and administrative units across the university.
• Act as a liaison between end-users and Information Systems Technology (IST) personnel by providing consultation, business requirements, analysis, design, functional configuration, testing and maintenance of systems to ensure optimal system performance.
• Interact with academic and administrative units to identify, define, and document operational needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Translate user requirements into specific functional or technical solutions. Develop specific modifications/customizations to the system/software and where customization/automation development is required, then implement with the technical team by providing advice on system functionality and data flow.
• Develop process flow documents to identify opportunities for improving business processes through Aurora student systems and other associated information systems. Work with others to implement change.
• Test, troubleshoot, and ensure data integrity of all vendor updates and patches to the systems prior to release to the production system; test all student module patches, fixes, and updates in the testing database to ensure proper functioning of the repaired/upgraded system and proper integration with remaining student information systems; test in-house customizations to ensure functionality is maintained.
• Identify, analyze, and report software defects. Resolve configuration issues in assigned areas.
• Evaluate system data and develop specifications for end-user operational reports. Ensure error reports are assigned and dealt with in a timely manner.
• Develop requirements for enhancements to existing systems, configure the changes, and ensure that the system design fits the needs of the end users.
• Support the set up and configuration of all aspects of the assigned functional areas in a manner that meets the business needs of each academic term and determines related procedures and operational schedules.
• Maintain a broad up-to-date knowledge of the student information system and other student-related ORES systems through individual self-study and research, attendance at seminars, lectures, webinars, training sessions and conferences.
• Maintain effective and cooperative working relationships with IST staff, academic/administrative units, vendor consultants and other ORES staff.
• Develop relationships/contacts with other institutions using the same or similar software.
• Keep up to date with current best practices as they relate to students and the University as a whole.
• Document system configuration, coding structures, system processes, business processes, customizations and test scenarios.
• Track and document changes in functional and business practices and write detailed procedures that can be easily understood by end-users.
• Provide technical assistance, mentoring, and coaching to professional, technical and ORES staff.
• Other duties as assigned.

##Additional information

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

If you require accommodation supports during the recruitment process, please contact UM.Accommodation@umanitoba.ca or 204-474-7195. Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.