About the role
Job Title: Business Analyst
Key Skills: BA, GDS, Airline Domain Experience: 5-10 Years’ experience Location: Calgary, Canada
We at Coforge are hiring a skilled and detail-oriented Business Analyst (BA) with strong expertise in the GDS product ecosystem to drive business and product initiatives. The candidate will play a critical role in translating business requirements into functional solutions, ensuring alignment between stakeholders, development teams, and customer expectations.
Key Responsibilities
Business Analysis & Documentation: Lead requirement gathering, analysis, and problem definition. Create, validate, and maintain detailed Functional Requirement Documents (FRDs). Develop user guides, release notes, and functional documentation. Ensure clarity, completeness, and traceability of requirements. Demonstrate strong knowledge including PNR (Passenger Name Record), Reservations & Ticketing, Ancillary services, Retailing and merchandising, Fare structures and pricing, and Loyalty programs. Identify product gaps and propose enhancements aligned with business needs. Agile/Scrum Methodology: Actively participate in Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives). Own user story creation, backlog refinement, and estimation (sizing). Ensure user stories are well-defined, testable, and signed off. Provide continuous clarifications to the development team during sprints. Stakeholder Management: Collaborate with Project Managers, Marketing teams, Customers, and Cross-Value Teams (CVT). Act as a bridge between business and technical teams. Drive requirement discussions, prioritization, and expectation management. Product Lifecycle Management: Participate across the product lifecycle from sprint planning to go/no-go release decisions. Support product evolution through continuous feedback and improvement. Release Management: Contribute to release planning and promotion cycles. Ensure readiness through validation, defect tracking, and stakeholder alignment. Support go-live activities and post-release monitoring. Customer Engagement: Conduct product demos, walkthroughs, and customer sessions. Gather feedback and translate it into actionable product improvements. Build strong relationships with end users and stakeholders.
Required Skills & Experience
Proven experience as a Business Analyst in the Airline/Travel domain. Strong analytical, problem-solving, and documentation skills. Hands-on experience working in Agile/Scrum environments. Excellent communication and stakeholder management capabilities. Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills
Experience with airline industry workflows and GDS systems. Understanding of end-to-end product lifecycle and release management. Exposure to customer-facing roles and product demonstrations.
Qualifications
Analytical thinking, communication & collaboration, process orientation, stakeholder influence, and attention to detail are key competencies for this role.
Not the right fit? Search for Business Analyst jobs in Calgary, Alberta, Canada
About Coforge
Coforge is a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on select industries, a deep domain understanding of the underlying processes of those industries and partnerships with leading technology platforms, enables Coforge to be a trusted partner of its clients in their transformation initiatives. Coforge leads with its Product Engineering approach and leverages AI, Cloud, Data, Integration and Automation technologies to transform businesses into intelligent, high growth enterprises. Coforge has 30 global delivery centers and is present in 23 countries.
Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
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About the role
Job Title: Business Analyst
Key Skills: BA, GDS, Airline Domain Experience: 5-10 Years’ experience Location: Calgary, Canada
We at Coforge are hiring a skilled and detail-oriented Business Analyst (BA) with strong expertise in the GDS product ecosystem to drive business and product initiatives. The candidate will play a critical role in translating business requirements into functional solutions, ensuring alignment between stakeholders, development teams, and customer expectations.
Key Responsibilities
Business Analysis & Documentation: Lead requirement gathering, analysis, and problem definition. Create, validate, and maintain detailed Functional Requirement Documents (FRDs). Develop user guides, release notes, and functional documentation. Ensure clarity, completeness, and traceability of requirements. Demonstrate strong knowledge including PNR (Passenger Name Record), Reservations & Ticketing, Ancillary services, Retailing and merchandising, Fare structures and pricing, and Loyalty programs. Identify product gaps and propose enhancements aligned with business needs. Agile/Scrum Methodology: Actively participate in Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives). Own user story creation, backlog refinement, and estimation (sizing). Ensure user stories are well-defined, testable, and signed off. Provide continuous clarifications to the development team during sprints. Stakeholder Management: Collaborate with Project Managers, Marketing teams, Customers, and Cross-Value Teams (CVT). Act as a bridge between business and technical teams. Drive requirement discussions, prioritization, and expectation management. Product Lifecycle Management: Participate across the product lifecycle from sprint planning to go/no-go release decisions. Support product evolution through continuous feedback and improvement. Release Management: Contribute to release planning and promotion cycles. Ensure readiness through validation, defect tracking, and stakeholder alignment. Support go-live activities and post-release monitoring. Customer Engagement: Conduct product demos, walkthroughs, and customer sessions. Gather feedback and translate it into actionable product improvements. Build strong relationships with end users and stakeholders.
Required Skills & Experience
Proven experience as a Business Analyst in the Airline/Travel domain. Strong analytical, problem-solving, and documentation skills. Hands-on experience working in Agile/Scrum environments. Excellent communication and stakeholder management capabilities. Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills
Experience with airline industry workflows and GDS systems. Understanding of end-to-end product lifecycle and release management. Exposure to customer-facing roles and product demonstrations.
Qualifications
Analytical thinking, communication & collaboration, process orientation, stakeholder influence, and attention to detail are key competencies for this role.
Not the right fit? Search for Business Analyst jobs in Calgary, Alberta, Canada
About Coforge
Coforge is a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on select industries, a deep domain understanding of the underlying processes of those industries and partnerships with leading technology platforms, enables Coforge to be a trusted partner of its clients in their transformation initiatives. Coforge leads with its Product Engineering approach and leverages AI, Cloud, Data, Integration and Automation technologies to transform businesses into intelligent, high growth enterprises. Coforge has 30 global delivery centers and is present in 23 countries.
Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.