Who you are

• Bachelor’s or Master’s degree in Computer Science or a related field
• At least 8 years of experience in Site Reliability Engineering or a related field
• Hands-on experience with Go and/or Python
• Strong knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform
• Excellent understanding of distributed databases and SQL, particularly ClickHouse is a major plus
• Hands-on experience with container orchestration tools such as Kubernetes or Docker Swarm
• Strong experience with automation and configuration management tools such as Ansible, Terraform, or Puppet
• You are a strong problem solver and have solid production debugging skills
• You are passionate about efficiency, availability, scalability, and data governance
• You thrive in a fast paced environment, and see yourself as a partner with the business with the shared goal of moving the business forward
• You have a high level of responsibility, ownership, and accountability
• Excellent communication and interpersonal skills

What the job involves

• We are committed to providing our customers with reliable and secure services so we are expanding our central Site Reliability Engineering team
• You will be responsible for building and leading processes to ensure the reliability, availability, scalability, and performance of our cloud infrastructure
• You will collaborate with different teams like Control Plane, Data Plane, Core, Security, Support and Operations and guide them to design and implement scalable, secure, highly available and fault-tolerant distributed systems
• You will also own the areas of incident management and response, post-mortem analysis including running blameless postmortems, and continuous improvement of our Cloud services
• You will be leveraging your software engineering expertise to develop software platforms and tools to optimize the operational and engineering efficiencies of ClickHouse Cloud
• This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse Cloud
• Collaborate with various engineering teams in ClickHouse to design and implement scalable, secure, and highly available systems for ClickHouse
• Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for ClickHouse Cloud
• Ensure all the infrastructure components in ClickHouse Cloud (including Data Plane, Control Plane,ClickHouse Core, etc) have monitoring and alerting in place to ensure timely detection and resolution of incidents
• Enhance and refine incident response processes and post-mortem analysis for any outages in ClickHouse Cloud including working with the support team to communicate to the impacted customers
• Continuously improve the reliability and performance of our ClickHouse services
• Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities
• Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime

Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
• Healthcare - Employer contributions towards your healthcare
• Equity in the company - Every new team member who joins our company receives stock options
• Time off - Flexible time off in the US, generous entitlement in other countries
• A $500 Home office setup if you’re a remote employee
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites