Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity to an individual to experience a 5 Star Luxury work environment. With this opportunity you will be presented with a distinctive career, experience, and benefits in a World Class setting.

General Description: To ensure the highest level of customer service to our guests is provided by acting as a leader of the Guest Service Bell Team, and to ensure prompt and methodical services are delivered.

Qualifications & Requirements:

• Nova Scotia driver’s license free of any serious demerit points.
• A professional appearance and attitude.
• Must demonstrate friendly, professional and proactive Guest Service skills.
• Must be willing and able to work nights, weekends and holidays and be physically capable of meeting the demands of the position.
• Sense of responsibility for the Bell Team, ensuring daily tasks are completed in a timely manner.

Responsibilities:

• Assist with training of the Bell Team prior to season start.
• Motivate the Bell Team to provide quality guest service.
• Carry out all Bell Person responsibilities in accordance with Fox Harb’r procedures.
• Provide impeccable guest service through continuous communication with the Guest Service and Housekeeping departments.
• Greet all Resort guests and assist with their luggage and show them to their suites.
• Perform any other guest service duties as required, (shuttling of guests around the Resort property, deliveries to guests, handling of complaints etc.)
• Responsible for package handling for guests and members, ensuring items are brought from lost and found and given to shipping and receiving with proper paperwork.
• Maintain the general appearance of the Joyce Center and exterior surroundings.
• Ensure guest requests are handled in a timely manner by delegating tasks appropriately to the Bell Team.
• Maintain daily checklist of guest activities and requests, and ensure Bell Team is completing task lists.
• Coordinate shuttle requests with the Sales Team for weddings and large events, prepare for group movements and ensure staffing levels are adequate to handle daily tasks and group transportation needs.
• Partake in weekly scheduling of the Bell Team with the Guest Service Supervisor.
• Act as a leader for the Bell Team regarding any daily duties, as well as concerns, complaints, suggestions or questions that may arise on a daily basis.
• Delivery of internal and external mail from Joyce Center to Maintenance building.
• Execute all reasonable additional assignments determined by Supervisor or Management Personnel.
• Utilize Alice communication system, on a daily basis

At Fox Harb’r Resort, we know every employee is a valued part of the team.

Our benefits include:

• Fuel Allowance
• Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
• Discounts on Accommodations, Golf and Spa services & products and Activities
• Friends and Family Rates for overnight accommodations
• Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
• Team Member Activities and Department Incentives
• Team Member Education Funding and Bursary Program
• Team Member housing availability

Fox Harb’r Resort is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.