Who you are

• Strong problem-solving ability
• The ability to reason through systems (not just follow playbooks)
• Comfort operating in ambiguity
• High ownership — you are responsible for outcomes, not just activity
• The ability to handle multiple moving pieces simultaneously
• 0–2 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.)
• New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities at once
• Clear and direct communication
• High ownership and accountability
• Experience with marketing, ads, or customer operations is helpful but not required

What the job involves

• Hey, I'm Bishop, the Head of Customer Experience at Wonderly
• My career started in FP&A, but I quickly realized I wanted more — I didn't want to be just another cog in the machine
• I needed something with more impact, more room to grow, and more technical challenges
• That's what led me to Wonderly
• I've built out our support function, scaling the team to meet the demands of a fast-growing startup, and now I'm focused on creating a world-class Customer Success team
• This role isn't just about managing customer relationships — it's about making sure our customers are truly getting value from Wonderly
• You'll be working closely with our customers — listening to their challenges, understanding their processes, and helping them implement solutions that drive real change
• Whether it's guiding them through onboarding, offering critical coaching, or helping them embed Wonderly into their operations, your role is essential in ensuring they not only find value but feel that Wonderly is indispensable
• This is a key role in driving progress toward our mission
• I wholeheartedly believe in the impact this role will have — you'll help guide customers to use Wonderly to its fullest extent, ensuring every customer feels empowered and productive
• As we continue to grow, this role will be central to that journey
• We're hiring a Customer Success / Onboarding Manager to ensure customers are successfully launched and getting real results from Wonderly
• This role is focused on one outcome: ensure the system works for each customer
• After a customer signs, Wonderly should:
• Launch ads
• Generate traffic
• Produce leads
• Convert those leads into booked meetings and revenue
• In reality, something in that system often breaks. Your responsibility is to identify where it breaks and fix it
• Own the onboarding and early success of each customer
• Launch and monitor ads, website, and funnel performance
• Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior)
• Identify where performance is breaking and take action
• Work directly with customers to ensure they are following through on leads and processes
• Coordinate with internal teams to resolve product gaps or issues
• Continuously improve how Wonderly performs across customers
• This role requires managing multiple customers at once and making decisions quickly based on incomplete information
• You will often need to:
• Form a hypothesis about what is wrong
• Test a fix
• Evaluate the result
• Adjust quickly
• Expectations
• High intensity, fast-paced environment
• ~60–70 hours per week
• You will be responsible for real customer outcomes
• It will become clear quickly whether you are effective in the role
• This is not a structured or slow-moving environment. The role evolves as the product and process evolve

Benefits

• Competitive Salary and Equity
• Health Benefits
• Generous PTO
• Work from Home Equipment
• 100% Remote Friendly
• Annual COmpany Off-sites