Customer Service Representative - Amico Pipeline
About the role
Amico Corporationabout 20 hours ago
Richmond Hill, Ontario
Mid Level
full_time
About the role
Job Description Customer Service Representative Amico Corporation Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.
We're looking for a Customer Service Representative to join our dedicated and dynamic team. If you're passionate about providing exceptional customer experiences and thrive in a fast-paced environment, you could be a great fit for our team.
What You'll Do As a Customer Service Representative, you'll play a key role in supporting our customers and ensuring smooth day-to-day operations. Your responsibilities will include (but are not limited to):
- Responding to customer inquiries via phone and email in a timely and professional manner
- Proactively ensuring customer satisfaction by anticipating and addressing needs
- Processing customer orders and preparing invoices
- Updating and managing orders to reflect project or quote changes
- Coordinating shipments to ensure on-time, on-budget deliveries
- Validating pricing, product selections, and shipping details
- Managing multiple projects with accuracy and efficiency
What You Bring
- 1–2 years of experience in a customer service or order processing role
- Excellent verbal and written communication skills
- Fluency in Spanish is an advantage, but not a requirement
- Strong attention to detail and organizational abilities
- Quick learner with a proactive, solution-oriented mindset
- Able to manage competing deadlines and perform under pressure
- Comfortable working both independently and collaboratively
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with SAP or other ERP systems is a plus
- High school diploma or post-secondary education
Why Join Amico? At Amico, you'll be part of a company that values innovation, integrity, and collaboration. We offer:
- A supportive team environment
- Opportunities for growth and development
- Work with dedicated people who take pride in what they do
- The chance to contribute to a company making a real impact in healthcare
For more about us, visit www.amico.com We thank all applicants for their interest; however, only those selected for an interview will be contacted
About Amico Corporation
Medical Equipment Manufacturing
501-1000
Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.
These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.
A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.
About Amico Corporation
Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.
These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.
A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.
Customer Service Representative - Amico Pipeline
About the role
Amico Corporationabout 20 hours ago
Richmond Hill, Ontario
Mid Level
full_time
About the role
Job Description Customer Service Representative Amico Corporation Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.
We're looking for a Customer Service Representative to join our dedicated and dynamic team. If you're passionate about providing exceptional customer experiences and thrive in a fast-paced environment, you could be a great fit for our team.
What You'll Do As a Customer Service Representative, you'll play a key role in supporting our customers and ensuring smooth day-to-day operations. Your responsibilities will include (but are not limited to):
- Responding to customer inquiries via phone and email in a timely and professional manner
- Proactively ensuring customer satisfaction by anticipating and addressing needs
- Processing customer orders and preparing invoices
- Updating and managing orders to reflect project or quote changes
- Coordinating shipments to ensure on-time, on-budget deliveries
- Validating pricing, product selections, and shipping details
- Managing multiple projects with accuracy and efficiency
What You Bring
- 1–2 years of experience in a customer service or order processing role
- Excellent verbal and written communication skills
- Fluency in Spanish is an advantage, but not a requirement
- Strong attention to detail and organizational abilities
- Quick learner with a proactive, solution-oriented mindset
- Able to manage competing deadlines and perform under pressure
- Comfortable working both independently and collaboratively
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with SAP or other ERP systems is a plus
- High school diploma or post-secondary education
Why Join Amico? At Amico, you'll be part of a company that values innovation, integrity, and collaboration. We offer:
- A supportive team environment
- Opportunities for growth and development
- Work with dedicated people who take pride in what they do
- The chance to contribute to a company making a real impact in healthcare
For more about us, visit www.amico.com We thank all applicants for their interest; however, only those selected for an interview will be contacted
About Amico Corporation
Medical Equipment Manufacturing
501-1000
Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.
These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.
A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.
About Amico Corporation
Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.
These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.
A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.