Top Benefits
About the role
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY:
As a key member of our Customer Care Division, you will drive improvements in effectiveness and efficiency by championing a culture of continuous enhancement. Your responsibilities will include lean process optimization, advanced data reporting and analysis, and the development and implementation of robust system solutions.
WHAT YOU WILL DO:
- Continuously monitor, recommend and implement process improvement initiatives to increase effectiveness and productivity of the departments within the Division
- Transform data into information and insight, to make recommendations to support and drive the business operations and strategic decision-making
- Analyze, summarize and present intricate data in approachable ways
- Participate in the development and implementation of projects, policies and/or procedures, aimed at improving productivity for the division
- Provide training to internal and external team members, customers and business partners
- Plan and monitor the implementation of improvement initiatives
- Act as the Customer Care systems subject matter expert by answering inquiries, providing direction to team members on processes and policies, managing business systems, and providing issue investigation and resolution
- Liaise with IT on business system issues and improvements, providing direction and testing ensuring business requirements are met
- Develop, improve and assist in tracking metrics within the division to improve departmental operations and the customer experience
- Participate in and occasionally lead Kaizen events for the Division
WHAT YOU NEED TO BE SUCCESSFUL:
- Post-secondary education in Business or equivalent combination of education and experience
- Intermediate/Advanced proficiency with Microsoft products including Excel and SharePoint Online
- Intermediate experience with SQL, DAX, dashboard & reports
- Proven ability to apply lean methodologies to optimize processes and drive efficiency in complex environments
- Working knowledge of Oracle EBS, Service Cloud, OPA & Field Service Cloud desired
- Strong analytical and problem-solving skills
- Strong organizational and time management skills with keen attention to detail and commitment to excellence
- Motivated self-starter with ability and desire to work in a fast-paced environment
- Strong/effective communication skills, both internal and external
- Technically savvy with strong computing and facilitation skills
- Project Management experience preferred but not required
WHY JOIN OUR TEAM:
- Competitive Wages.
- Extended Health Benefits
- Paid Holidays
- Pension Plan
- A continuous learning environment.
- Ability to advance your career with a growing company.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com
About New Flyer
About New Flyer: New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. New Flyer actively supports over 35,000 heavy-duty transit buses (New Flyer, NABI, and Orion) currently in service, of which 8,600 are powered by electric motors and battery propulsion and 1,900 are zero-emission. Further information is available at www.newflyer.com.
About NFI Group: Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.
With 8,200 team members in nine countries, NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base of over 100,000 buses and coaches around the world. NFI common shares are traded on the Toronto Stock Exchange under the symbol NFI. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, and www.nfi.parts.
Top Benefits
About the role
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY:
As a key member of our Customer Care Division, you will drive improvements in effectiveness and efficiency by championing a culture of continuous enhancement. Your responsibilities will include lean process optimization, advanced data reporting and analysis, and the development and implementation of robust system solutions.
WHAT YOU WILL DO:
- Continuously monitor, recommend and implement process improvement initiatives to increase effectiveness and productivity of the departments within the Division
- Transform data into information and insight, to make recommendations to support and drive the business operations and strategic decision-making
- Analyze, summarize and present intricate data in approachable ways
- Participate in the development and implementation of projects, policies and/or procedures, aimed at improving productivity for the division
- Provide training to internal and external team members, customers and business partners
- Plan and monitor the implementation of improvement initiatives
- Act as the Customer Care systems subject matter expert by answering inquiries, providing direction to team members on processes and policies, managing business systems, and providing issue investigation and resolution
- Liaise with IT on business system issues and improvements, providing direction and testing ensuring business requirements are met
- Develop, improve and assist in tracking metrics within the division to improve departmental operations and the customer experience
- Participate in and occasionally lead Kaizen events for the Division
WHAT YOU NEED TO BE SUCCESSFUL:
- Post-secondary education in Business or equivalent combination of education and experience
- Intermediate/Advanced proficiency with Microsoft products including Excel and SharePoint Online
- Intermediate experience with SQL, DAX, dashboard & reports
- Proven ability to apply lean methodologies to optimize processes and drive efficiency in complex environments
- Working knowledge of Oracle EBS, Service Cloud, OPA & Field Service Cloud desired
- Strong analytical and problem-solving skills
- Strong organizational and time management skills with keen attention to detail and commitment to excellence
- Motivated self-starter with ability and desire to work in a fast-paced environment
- Strong/effective communication skills, both internal and external
- Technically savvy with strong computing and facilitation skills
- Project Management experience preferred but not required
WHY JOIN OUR TEAM:
- Competitive Wages.
- Extended Health Benefits
- Paid Holidays
- Pension Plan
- A continuous learning environment.
- Ability to advance your career with a growing company.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com
About New Flyer
About New Flyer: New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. New Flyer actively supports over 35,000 heavy-duty transit buses (New Flyer, NABI, and Orion) currently in service, of which 8,600 are powered by electric motors and battery propulsion and 1,900 are zero-emission. Further information is available at www.newflyer.com.
About NFI Group: Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.
With 8,200 team members in nine countries, NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base of over 100,000 buses and coaches around the world. NFI common shares are traded on the Toronto Stock Exchange under the symbol NFI. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, and www.nfi.parts.