General Manager, Medicine Hat

Ronald McDonald House ® Alberta is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.

We know that a family with a sick child is a sick family. A Ronald McDonald House ® provides a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.

Ronald McDonald House ® Alberta is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs. Ronald McDonald House ® Alberta operates four Houses offering private family suites, and Comfort Carts that deliver bedside services in hospital.

We are currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Construction on an expanded facility in Calgary completed in May 2025, increasing the number of suites from 27 to 91. The expanded Calgary facility is 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites. The expansion critical path in its entirety is 5-7 years.

“I love working at Ronald McDonald House Alberta as we ensure our doors are always open, our lights are on and there is always a smiling face waiting for families with a sick or injured child when they arrive at one of our Houses. We try and think of all the many ways we can support families so they can concentrate on their child. I love being part of team that makes this possible.” ~ Sarah, Ronald McDonald House Alberta employee since 2019

Your Role

The General Manager oversees the day to day operations to support and direct the function and growth of the Medicine Hat Ronald McDonald House as part of the Ronald McDonald House Alberta organization. The General Manager sets goals for their team, while overseeing, measuring and evaluating the operations of the house in support of the organizations vision and mission. The General Manager is innovative and continually seeks quality improvement opportunities, striving for excellence in serving families.

Accountabilities may include development of new initiatives, participation in community or organizational advocacy, staff and volunteer recruitment and management, scheduling and supervision of maintenance for facility and equipment, project management, maintaining records, developing and managing the operating and capital budget and proposal writing.

This is a full-time role based out of the Medicine Hat Ronald McDonald House, with some work required outside of regular office hours. Some travel throughout the province is required, supporting the work of Ronald McDonald House Alberta.

Your Key Responsibilities

Operations

• Oversee daily operations of Ronald McDonald House, including Family Services, Programming, Facilities, and Volunteers

• Recruit, schedule, and manage staff and volunteers

• Support and supervise strategic and business plans

• Collaborate provincially on best practices and standardization; lead or participate in related committees

• Manage and assess programs/services to meet family needs; act as program manager/change agent

• Represent Ronald McDonald House Alberta in the community

• Ensure compliance with operational and licensing standards

• Oversee facility operations, maintenance, and housekeeping

• Develop and implement emergency and continuity plans

• Handle incident response and follow-up

• Oversee Comfort Cart management (supplies, partner and volunteer communication) at specified hospitals

Budget & Reporting

• Develop and manage annual budget, including operations and capital spending

• Review finance reports and oversee relevant GL codes

• Administer contracts for house services, ensuring value and quality

• Approve invoices within authority limits

• Report and analyze Monthly Operations Score Card

• Attend cheque presentations as needed

Leadership

• Supervise staff and volunteers, including performance management

• Provide leadership, coaching, and mentorship

• Partner with People & Culture on professional development

Relationship Building

• Work with Alberta leaders for aligned family experiences, inventory, data, and learning

• Build relationships with community stakeholders (AHS, social services, schools)

• Steward stakeholders (volunteers, board members, donors, etc.)

• Collaborate with Development team on events and fundraising efforts

• Join assigned committees within Ronald McDonald House Alberta

Other duties as assigned

Required Qualifications

• Post-secondary education in Human Services or Business preferred; leadership training and commitment to personal development valued

• 5+ years’ experience in strategic planning, budgeting, staffing, and department leadership

• Advanced written, verbal, and public speaking skills

• Strong customer service background

• Excellent organization; able to prioritize, multitask, and respond quickly

• Skilled problem solver with crisis management experience

• Proven relationship builder and effective collaborator

• Standard First Aid CPR-C & AED certified

• Valid Class 5 driver’s license with clean abstract

• Clear Police Information Check required

Nice to Haves

• Non-profit experience an asset

• Project and program management experience an asset

What we Offer

• Competitive compensation

• Comprehensive benefits plan

• Employee Assistance Program

• Professional development opportunities

• Social events

• Vacation & personal days

• RRSP / TFSA matching program

• Opportunity to participate in various committees

• A culture built on our values

Our Vision

A world where every family has what they need to ensure the best health outcomes for their children.

Our Mission

We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

Our Values

• We lead with compassion

• We are deeply respectful

• We act with integrity

• We are firmly committed

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House ® Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.

We thank all candidates who apply; however, only those selected for interview will be contacted.