Job Description What is the opportunity? RBC Card Operations and Supplier Services is hiring a Cards Supplier Lead. You will be responsible for analysis, facilitation, documentation, testing and support of Credit Cards Supplier Systems and related interfaces for assigned projects, assignments and initiatives. As a Subject Matter Expert, you will also support and mentor Cards Supplier Analysts (CSA) on the day to day deliverables prior to review and approval by Senior Manager for small to large-scale projects/initiatives. Please note this is a fully in-office role. The role is based in Toronto at Waterpark Place, however we would consider qualified applicants able to work fully in office from our existing Montreal location (1 Place Ville Marie). What will you do? Work in a large team environment and lead complex projects, while managing the planning, analysis, documentation and testing phases in addition to providing direction to Cards Supplier Analysts Triage and resolve escalations/incidents at first point of contact and/or escalate issues, risks and technology related problems Lead complex projects and, in partnership with our Cards Supplier QA team, support the User Acceptance and Post Implementation Testing process, providing direction to CSAs through the planning, analysis, documentation and testing phases Investigate, analyze and recommend system changes or enhancements to improve efficiency and effectiveness, increase revenue streams and/or generate cost savings Document and obtain sign-offs of high quality requirements, requests and system change requests specific to new development, initiative or maintenance requests for the Cards Supplier Systems Facilitate project/initiative “walkthroughs” with key stakeholders ensuring understanding and appropriate sign off is obtained Lead the functional testing & components of User Acceptance Testing (UAT) & Post Implementation Verification (PIV) phases for all assigned projects documenting, executing and reporting; Functional Test Plans, Test Cases and Test Execution Summary What will you need to succeed? Must-have Cards experience Excellent analytical mindset & problem solving skills Ability to accurately define problems, identify relevant factors and objectively consider alternatives and anticipate impact of possible solutions Aptitude for working with complex technical systems, clarifying requirements and understanding technical solutions with an end-to-end mindset High level of initiative, proactive, motivated and able to influence change, executing with a sense of urgency Strong interpersonal and communication (verbal & written) skills with a high degree of organizational awareness Experienced in working with TSYS systems, TS2 operating system and options, TLP and TCS Nice to have Technologically self-sufficient, with experience using MS Excel, Word, Power Point, SharePoint Awareness of RBC Internal systems What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a safe, secure and positive work environment Work with a great and supportive team Job Skills Analytical Thinking, Communication, Detail-Oriented, Taking Initiative, Teamwork, Time Management Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-28 Application Deadline: 2026-07-14 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.