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Belron International Limited logo

Gérant-adjoint (+2M)

Waterloo, ON
CA$56,000 - CA$65,000/annually
Mid Level
Full-Time

Top Benefits

Comprehensive benefits and pension package

About the role

La technologie de la vitre d'automobile contribue à transformer notre façon de vivre la route. Chez Belron Canada*, la maison mère de* Speedy Glass, Lebeau vitres d'auto et Vanfax nous prenons cela au sérieux, et c'est pourquoi nous investissons sans relâche pour permettre à nos employé.e.s de réaliser leur plein potentiel.

Belron Canada est fière d’offrir un milieu de travail où la diversité, l’équité et l’inclusion sont au cœur de nos valeurs communes.

Assistant Manager, Retail Operations

As the Assistant Manager, you will play a key role in supporting day-to-day operations while driving an exceptional customer and employee experience. You will be the face of the Service Centre, setting the tone for service excellence, team culture, and operational execution.

You are the face of the brand, the leader of your team, and the driver of customer experience and sales performance—all while living our core values of being Driven, Collaborative, Genuine, and Caring.

What You’ll Do

  • Lead as the face of the Service Centre, delivering exceptional, care-driven customer experiences.
  • Coach and support the team in identifying customer needs and applying value-based selling to reach business goals.
  • Build and sustain a customer-first culture for both internal and external stakeholders.
  • Champion local marketing and community initiatives that strengthen brand presence and engagement.
  • Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition.
  • Foster a supportive, collaborative environment where people are motivated and empowered to succeed.
  • Model our core values—collaboration, integrity, care, and accountability—in every interaction.
  • Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency.
  • Oversee adherence to safety, operational, and customer experience standards.
  • Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations.

Who You Are

  • A customer-centric, people-first leader passionate about service excellence, coaching, and performance results.
  • A values-driven professional who leads with care, collaboration, integrity, and accountability.
  • Experienced in leading teams, managing performance, and overseeing daily operations (1-3+ years in a leadership role).
  • Sales-oriented with a track record of driving revenue in dynamic, customer-facing environments.
  • Energized by high-interaction roles that build strong customer relationships every day.
  • A strong communicator and motivator who inspires confidence and teamwork.
  • Adaptable, solution-focused, and thrives when tackling new challenges.
  • Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.

Why Belron Canada will bring out your best:

  • You will be able to see the results of your work and are given the opportunity to try new things.
  • Forget unpredictable schedules and long hours. We have a life and know you have one too.
  • Our comprehensive benefits and pension package starts on your first day of employment.

We are a growing organization where opportunities for advancement, training, and skill-development are always coming up. We know job applications can be time-consuming, and your time is important to us. That is whyno cover letter is requiredin be a part of a community. You can make a difference. You can bring out your best.

Vacancy Status: This opportunity is for an existing role within our organization.

Compensation: Salary range for this role is between $56000 - $65000 annually. Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location.

Recruitment process: Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Accessibility:We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process. If you are contacted for a job opportunity, please let us know if you require accommodations because of disability to ensure your fair and equitable participation throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience*.*

About Belron International Limited

Vehicle Repair and Maintenance
51-200

We believe that Belron International is a very special place to work and are delighted to have been ranked number two in the UK Best Workplaces 2017 awards. Life at Belron International is about so much more than just the nine to five. It's about a community of people that enjoy what they do and the positive special culture we've created.

Already the world leader in vehicle glass repair and replacement, it is an exciting time at Belron as we extend our capability and expertise to serve customers in a range of new vehicle and home services. Belron is proud to provide the highest levels of care to over 11 million customers in more than 30 countries across five continents.

Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about why we do what we do - we solve people’s problems with real care.

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