About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.

Duties & Responsibilities Customer Interaction

• Delivers exceptional customer service through prompt, professional communication and effective issue resolution.
• Handles inquiries via phone, email, fax, and in person regarding pricing, product availability, and order status.
• Processes stock and special orders, coordinates deliveries, and follows up on will-calls, backorders, and special requests.
• Maintains professional relationships with customers, vendors, and internal teams, supporting a collaborative, solutions-oriented environment.
• Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas.

Counter Sales & Operations

• Completes required training and applies knowledge effectively across all branch departments.
• Performs general warehouse tasks, ensuring a clean, safe, and organized work environment.
• Wears appropriate PPE and conducts safety checks on material handling equipment.
• Maintains communication with management regarding work status, breaks, and task updates.
• Monitors customer queues and responds promptly to ensure efficient service.

Product Handling

• Sorts, stocks, and labels products accurately according to established systems.
• Performs quality checks on returned and damaged goods for accuracy and condition.
• Demonstrates basic product knowledge to assist customers and support sales efforts.
• Sets up and maintains product displays in accordance with merchandising standards.

Inventory Control

• Follows established procedures for accurate inventory tracking and reporting.
• Verifies incoming and outgoing merchandise, promptly reporting discrepancies or errors.

Other

• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Qualifications

• High School or its GED equivalent
• 3 or more years’ experience with customer service and related functions.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
• Aptitude for mathematical operations and numerical analysis.
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Physical Demands & Work Environment This position may require up to 40–43 hours per week and involves regular physical activity, including:

• Lifting of 25–50 lbs up to 5 hours per day.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Regular bending, squatting, kneeling, and reaching.
• Prolonged use of hands, arms, and feet.
• Periods of sitting, standing, walking, and twisting throughout the shift.
• Visual requirements include close, distance, color, and peripheral vision, as well as depth perception and focus adjustment.

What We Offer We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• Paid time off – vacation, holidays, and personal days
• Employee Assistance Program (EAP)
• Employee discounts
• ...and much more!

Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com