Top Benefits
About the role
Who you are
- The ideal candidate has extensive experience in program management and people leadership, with a passion for leveraging data and automation to create seamless customer journeys
- 8+ years of experience in program management, marketing automation, customer success, or related field
- 4+ years of people management experience leading program or marketing teams
- Proven track record of scaling customer lifecycle programs and driving measurable business impact
- Advanced analytical skills with proficiency in Excel, Tableau, Gainsight, and Salesforce
- Bachelor's degree or equivalent degree or experience
- Experience in the SaaS industry with strong understanding of SaaS business models and customer lifecycle management
- SQL proficiency and experience with advanced data analysis
- Background in customer success, growth marketing, or revenue operations
- Experience with in-app messaging tools, customer engagement platforms, and A/B testing methodologies
- Previous experience managing teams in fast-paced, high-growth environments
What the job involves
- PagerDuty is seeking a Senior Manager, Customer Lifecycle Programs to join our diverse, customer-focused team
- As Senior Manager, Customer Lifecycle Programs, you will report to senior leadership and partner closely with Sales, Customer Success, Product, and Marketing teams as part of our Commercial customer engagement organization
- You will lead a team of Program Managers responsible for designing and executing digital lifecycle programs that drive customer acquisition, engagement, expansion, and retention across our 14,000+ Commercial customer base
- This is an exciting opportunity to shape the strategic direction of customer lifecycle management while leading a high-performing team in a fast-paced, data-driven environment where your work directly impacts customer experience and business growth
- Lead, mentor, and develop a team of Program Managers, setting objectives, conducting performance reviews, and fostering professional growth in a culture of continuous improvement
- Develop and execute comprehensive customer lifecycle program strategy for the Commercial segment, ensuring alignment with broader organizational goals and cross-functional team objectives
- Oversee the design and implementation of automated email campaigns, in-app messaging, and digital-first engagement strategies that improve acquisition, drive product awareness, and reduce churn
- Partner with senior leadership across Sales, Customer Success, Product, and Marketing to align program initiatives with company-wide customer journey goals and present strategic recommendations
- Build and oversee comprehensive analysis of customer engagement data, implement robust A/B testing methodologies, and drive data-driven optimization strategies across all programs
- Establish and monitor KPIs for team performance and program effectiveness, translating insights into actionable improvements that deliver measurable business impact
Benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.
Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.
Join us to lead uncharted efforts and reinvent how companies run.
Top Benefits
About the role
Who you are
- The ideal candidate has extensive experience in program management and people leadership, with a passion for leveraging data and automation to create seamless customer journeys
- 8+ years of experience in program management, marketing automation, customer success, or related field
- 4+ years of people management experience leading program or marketing teams
- Proven track record of scaling customer lifecycle programs and driving measurable business impact
- Advanced analytical skills with proficiency in Excel, Tableau, Gainsight, and Salesforce
- Bachelor's degree or equivalent degree or experience
- Experience in the SaaS industry with strong understanding of SaaS business models and customer lifecycle management
- SQL proficiency and experience with advanced data analysis
- Background in customer success, growth marketing, or revenue operations
- Experience with in-app messaging tools, customer engagement platforms, and A/B testing methodologies
- Previous experience managing teams in fast-paced, high-growth environments
What the job involves
- PagerDuty is seeking a Senior Manager, Customer Lifecycle Programs to join our diverse, customer-focused team
- As Senior Manager, Customer Lifecycle Programs, you will report to senior leadership and partner closely with Sales, Customer Success, Product, and Marketing teams as part of our Commercial customer engagement organization
- You will lead a team of Program Managers responsible for designing and executing digital lifecycle programs that drive customer acquisition, engagement, expansion, and retention across our 14,000+ Commercial customer base
- This is an exciting opportunity to shape the strategic direction of customer lifecycle management while leading a high-performing team in a fast-paced, data-driven environment where your work directly impacts customer experience and business growth
- Lead, mentor, and develop a team of Program Managers, setting objectives, conducting performance reviews, and fostering professional growth in a culture of continuous improvement
- Develop and execute comprehensive customer lifecycle program strategy for the Commercial segment, ensuring alignment with broader organizational goals and cross-functional team objectives
- Oversee the design and implementation of automated email campaigns, in-app messaging, and digital-first engagement strategies that improve acquisition, drive product awareness, and reduce churn
- Partner with senior leadership across Sales, Customer Success, Product, and Marketing to align program initiatives with company-wide customer journey goals and present strategic recommendations
- Build and oversee comprehensive analysis of customer engagement data, implement robust A/B testing methodologies, and drive data-driven optimization strategies across all programs
- Establish and monitor KPIs for team performance and program effectiveness, translating insights into actionable improvements that deliver measurable business impact
Benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.
Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.
Join us to lead uncharted efforts and reinvent how companies run.