Audit Manager, Consumer Compliance - CNB Internal Audit
Top Benefits
About the role
City National Bank (CNB) is a subsidiary of RBC and headquartered in Los Angeles, California. It is the 30th largest bank in the United States and offers a full complement of banking, trust and investment services through 75 offices across the US. In this role, you will be an RBC employee based out of RBC Internal Audit’s Vancouver/Toronto/Halifax office but fully support the CNB Compliance Internal Audit team.
The Audit Manager position is a leadership role as an auditor-in-charge to guide a team of auditors to assess risks, develop detail audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate audit results to the Audit Senior Manager/Director and senior management in meetings, presentations, and/or written reports and memorandums. Additionally, the position is responsible for maintaining and executing continuous monitoring program in accordance with audit methodology and taking into consideration industry development, emerging risks, and regulatory changes and expectations.
Audit Manager Consumer Compliance position is a key role responsible for leading and contributing to compliance audits and regulatory and non-regulatory issue validation. This individual will lead and contribute assessing consumer compliance risks, developing, and executing detailed audit programs, and identifying data analytic opportunities to test compliance with regulatory requirements. The Audit Manager will analyze audit results, identify potential compliance issues, and effectively communicate findings and recommendations to senior management and stakeholders through clear and concise reports, presentations, and meetings. In addition to audit execution, this role will also involve maintaining and executing a continuous monitoring program to stay abreast of industry developments, emerging risks, and regulatory changes and expectations. This position requires strong technical knowledge of consumer compliance regulations, as well as excellent leadership, communication, and project management skills
What will you do?
- Audit and Assurance: Plans, executes, and evaluates audit test plans to assess consumer compliance risks, such as adherence to regulations like Truth in Lending, Truth in Savings, and Fair Lending. Assesses risks and controls related to consumer products and services, designs comprehensive audit programs, and executes audit procedures to evaluate compliance with regulatory requirements. Supervises and reviews the work of audit staff, analyzes and synthesizes results of testing performed, and effectively communicates results to senior management. Delivers well-written audit reports and other forms of communication to stakeholders, highlighting consumer compliance risks and control weaknesses.
- Consumer Compliance Risk Management: Understands and assesses risks related to consumer compliance, including unfair or deceptive acts or practices (UDAP), and other consumer protection regulations. Identifies and evaluates key control activities in business processes related to consumer products and services, such as loan origination, account opening, and customer communication. Leads and executes continuous monitoring activities to assess consumer compliance risks and controls and gathers and evaluates information from business units and regulatory sources.
- Data Analytics and Technology: Applies data analytics techniques to identify patterns, insights, and trends related to consumer compliance, such as customer complaint data. Executes basic analyses and creates simple visualizations using standard tools to support audit findings and recommendations. Develops requests for advanced analytics to test hypotheses and add insights into audit findings related to consumer compliance.
- Relationship Building and Stakeholder Management: Supports the Audit Director in ongoing monitoring and discussions with business management related to consumer compliance. Builds trusting relationships with internal audit peers, business management, and stakeholders to facilitate open communication and collaboration. Acts as a key contact and responds to inquiries from business stakeholders throughout the audit process, providing guidance on consumer compliance matters and internal control.
- Staff Performance and Mentoring: Acts as a role model and mentor to junior auditors, providing constructive feedback and guidance on consumer compliance audit procedures and techniques. Enhances and maintains staff morale. May participate in interviews and evaluations of new applicants, assessing their knowledge and skills related to consumer compliance auditing.
What do you need to succeed?
Must-have
- Bachelor's degree or equivalent.
- Minimum 3-5 years of audit experience or related experience in banking operations, compliance, and/or risk management activities.
- Minimum 2 years of experience conducting internal audits within financial institutions.
- CRCM – Certified Regulatory Compliance Manager (preferred)
- CPA – Certified Public Accountant (preferred) Or
- CIA – Certified Internal Auditor (preferred)
Additional Qualifications
- Strong verbal and written communication skills to effectively present to peers and business management.
- Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change.
- Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills.
- Strong understanding of internal auditing standards, COSO and risk assessment practices.
- Strong understanding of internal control concepts and application of such.
- General working knowledge of banking industry laws and regulations.
- Experience in planning and juggling multiple projects and with varying team members.
- Experience in coaching junior auditor.
- Sound knowledge and experience in IT audit is strongly preferred.
- Familiar with data analytics, robotic process automation and artificial intelligence tools.
- Experience in use of data visualization and reporting – e.g. Tableau and/or Alteryx is a plus.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job Skills
Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Results-Oriented
Additional Job Details
Address:
1597 BEDFORD HWY:HALIFAX
City:
Halifax
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-17
Application Deadline:
2025-11-21
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Audit Manager, Consumer Compliance - CNB Internal Audit
Top Benefits
About the role
City National Bank (CNB) is a subsidiary of RBC and headquartered in Los Angeles, California. It is the 30th largest bank in the United States and offers a full complement of banking, trust and investment services through 75 offices across the US. In this role, you will be an RBC employee based out of RBC Internal Audit’s Vancouver/Toronto/Halifax office but fully support the CNB Compliance Internal Audit team.
The Audit Manager position is a leadership role as an auditor-in-charge to guide a team of auditors to assess risks, develop detail audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate audit results to the Audit Senior Manager/Director and senior management in meetings, presentations, and/or written reports and memorandums. Additionally, the position is responsible for maintaining and executing continuous monitoring program in accordance with audit methodology and taking into consideration industry development, emerging risks, and regulatory changes and expectations.
Audit Manager Consumer Compliance position is a key role responsible for leading and contributing to compliance audits and regulatory and non-regulatory issue validation. This individual will lead and contribute assessing consumer compliance risks, developing, and executing detailed audit programs, and identifying data analytic opportunities to test compliance with regulatory requirements. The Audit Manager will analyze audit results, identify potential compliance issues, and effectively communicate findings and recommendations to senior management and stakeholders through clear and concise reports, presentations, and meetings. In addition to audit execution, this role will also involve maintaining and executing a continuous monitoring program to stay abreast of industry developments, emerging risks, and regulatory changes and expectations. This position requires strong technical knowledge of consumer compliance regulations, as well as excellent leadership, communication, and project management skills
What will you do?
- Audit and Assurance: Plans, executes, and evaluates audit test plans to assess consumer compliance risks, such as adherence to regulations like Truth in Lending, Truth in Savings, and Fair Lending. Assesses risks and controls related to consumer products and services, designs comprehensive audit programs, and executes audit procedures to evaluate compliance with regulatory requirements. Supervises and reviews the work of audit staff, analyzes and synthesizes results of testing performed, and effectively communicates results to senior management. Delivers well-written audit reports and other forms of communication to stakeholders, highlighting consumer compliance risks and control weaknesses.
- Consumer Compliance Risk Management: Understands and assesses risks related to consumer compliance, including unfair or deceptive acts or practices (UDAP), and other consumer protection regulations. Identifies and evaluates key control activities in business processes related to consumer products and services, such as loan origination, account opening, and customer communication. Leads and executes continuous monitoring activities to assess consumer compliance risks and controls and gathers and evaluates information from business units and regulatory sources.
- Data Analytics and Technology: Applies data analytics techniques to identify patterns, insights, and trends related to consumer compliance, such as customer complaint data. Executes basic analyses and creates simple visualizations using standard tools to support audit findings and recommendations. Develops requests for advanced analytics to test hypotheses and add insights into audit findings related to consumer compliance.
- Relationship Building and Stakeholder Management: Supports the Audit Director in ongoing monitoring and discussions with business management related to consumer compliance. Builds trusting relationships with internal audit peers, business management, and stakeholders to facilitate open communication and collaboration. Acts as a key contact and responds to inquiries from business stakeholders throughout the audit process, providing guidance on consumer compliance matters and internal control.
- Staff Performance and Mentoring: Acts as a role model and mentor to junior auditors, providing constructive feedback and guidance on consumer compliance audit procedures and techniques. Enhances and maintains staff morale. May participate in interviews and evaluations of new applicants, assessing their knowledge and skills related to consumer compliance auditing.
What do you need to succeed?
Must-have
- Bachelor's degree or equivalent.
- Minimum 3-5 years of audit experience or related experience in banking operations, compliance, and/or risk management activities.
- Minimum 2 years of experience conducting internal audits within financial institutions.
- CRCM – Certified Regulatory Compliance Manager (preferred)
- CPA – Certified Public Accountant (preferred) Or
- CIA – Certified Internal Auditor (preferred)
Additional Qualifications
- Strong verbal and written communication skills to effectively present to peers and business management.
- Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change.
- Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills.
- Strong understanding of internal auditing standards, COSO and risk assessment practices.
- Strong understanding of internal control concepts and application of such.
- General working knowledge of banking industry laws and regulations.
- Experience in planning and juggling multiple projects and with varying team members.
- Experience in coaching junior auditor.
- Sound knowledge and experience in IT audit is strongly preferred.
- Familiar with data analytics, robotic process automation and artificial intelligence tools.
- Experience in use of data visualization and reporting – e.g. Tableau and/or Alteryx is a plus.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job Skills
Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Results-Oriented
Additional Job Details
Address:
1597 BEDFORD HWY:HALIFAX
City:
Halifax
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-17
Application Deadline:
2025-11-21
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.