At Ice River Sustainable Solutions, we’re a Canadian, family-owned company turning 100% recycled plastic into sustainable products and leading the way in innovation. Recognized as one of Canada’s Top Greenest Employers, we’re driven by creativity, passion, and the belief that together, we can build a cleaner future. We’re looking for self-motivated, hands-on doers who love to learn, work hard, and make things happen—if that’s you, you belong on our team.

As a valued member of the Order Management team, you will deliver exceptional customer service to our assigned accounts, primarily large retailers. Your role involves managing the order lifecycle from receipt to delivery, utilizing our dedicated ERP system (SAP) as well as customer and third-party platforms to ensure seamless order execution. You will collaborate closely with peers in Sales, Transportation, Supply Chain, and Operations to meet and exceed customer expectations.

Responsibilities Comprehensive Order Management:

• Oversee day-to-day order management for a designated group of customers, ensuring efficient processing from order receipt to invoicing.
• Validate customer Purchase Orders for compliance with pricing and quantity agreements, addressing issues such as PO discrepancies, refused loads, new SKUs, UPC codes, ordering patterns, and duplicate PO’s.
• Monitor customer accounts daily to identify and resolve potential issues proactively, ensuring a smooth order process.
• Gather relevant information for measurement, analysis, and reporting to track performance and improve service quality.

Customer Liaison

• Serve as the primary point of contact for assigned customers regarding daily orders, fostering strong relationships and providing timely updates.
• Develop customer insights to enhance service delivery and build lasting partnerships.

Cross-Department Collaboration

• Actively participate in alignment meetings with the Demand Supply Planning team, contributing to strategic discussions and solutions.
• Collaborate with internal departments to drive proactive solutions and enhance operational efficiency.

Flexibility And Adaptability

• Participate in after-hours and weekend on-call rotation to provide support as needed, particularly during peak seasons.

Additional Responsibilities

• Perform all other duties as assigned, adapting to the dynamic needs of the business and customers.

Education, Skills And Experience

• A minimum of 2 years of experience in an order management position, demonstrating a strong background in order processing and customer relations.
• Excellent interpersonal skills, with the ability to thrive in a cross-functional team environment.
• Exceptional multitasking abilities, coupled with a problem-solving mindset and a high attention to detail to ensure accuracy in all tasks.
• Self-motivated, capable of establishing priorities, managing changing priorities and effectively managing time to complete multiple tasks within specified timeframes.
• Must possess strong analytical skills, dependability, adaptability, and initiative, with a proactive approach to problem-solving.
• Advanced proficiency in Excel and MS Word, with a solid understanding of ERP functionality., NetSuite, and TMS (E2 Open) is an asset.
• Min 1 – 2 years’ experience with SAP.
• Outstanding written and verbal communication skills, with the ability to communicate professionally and courteously with customers, clients, and colleagues at all levels.

Working Environment and Physical Demands

• Ability to sit for long periods of time.
• Ability to use hands to type and write.
• Strong vision capability to read a computer screen.

As an Order Management Representative flexibility during peak season is essential. You must be flexible with hours, including weekends, holidays and participation in the on-call rotation as required.

Please let Ice River Sustainable Solutions know if you require accommodation during the hiring and selection process and we will work with you to make appropriate arrangements. Ice River Sustainable Solutions is an Equal Opportunity Employer.

We are committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

Note To Recruiting Agencies Ice River Sustainable Solutions does not respond to unsolicited emails from third party recruiters acting on behalf of job seekers. All candidates are encouraged to create their own online profile, allowing us to reference resumes effectively and advise when opportunities match your knowledge and skills. Any profiles created by recruiters on behalf of job seeking candidates will be deleted. This practice threatens future interactions between third party recruiters and Ice River Sustainable Solutions recruitment.