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Customer Success Manager (remote)

Gilytics5 days ago
Hybrid
Québec, Quebec
Senior Level
Full-Time

Top Benefits

Full remote flexibility within Canada
Travel opportunities to Valencia office

About the role

About the Role Gilytics is transforming infrastructure design for energy and telecom. We are looking for a technical relationship expert to support our expansion across North America. Note: This role offers full remote flexibility within Canada for the right candidate.

Core Responsibilities

-Strategic Onboarding: Lead software roll-outs and technical training for energy and utility clients. -Technical Advocacy: Bridge the gap between North American customers and our international product team to drive GIS-based innovations. -Growth & Retention: Identify upselling opportunities and manage the renewal cycle for enterprise SaaS accounts. -Product Expertise: Conduct workshops on linear infrastructure planning and spatial data modeling.

Top Requirements

-Education: Master’s degree in Geoinformatics, Engineering (Electrical/Civil), Physics, or a technical Business degree. -Experience: 4+ years in B2B Customer Success, Product Management, or GIS/Utilities. -Technical Skills: Deep understanding of energy network planning, GIS modeling, and Agile workflows (Jira/Confluence). -Languages: Dual fluency in English and French is required. Spanish or Portuguese is a major plus. -Legal: Must have a valid Canadian work permit (No visa sponsorship provided).

Why Gilytics?

  • Direct impact on the global energy transition.
  • High autonomy in a fast-paced, international startup.
  • Flexible remote work culture with travel opportunities to our Valencia office.

About Gilytics

Information Technology and Services

Gilytics is a technology company that specializes in infrastructure planning and project management through its innovative platform, Pathfinder. The company provides solutions for optimal routing, site selection, and project cost estimation, enabling faster and more efficient project delivery while navigating regulatory complexities. Gilytics aims to enhance stakeholder engagement and streamline decision-making processes in various industries, including engineering, power, and transportation.

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