National Director/Directeur National - Residential and SMB Security Systems
Top Benefits
About the role
Position Summary
GardaWorld is seeking a strategic and results-oriented National Director, Residential and SMB Security Systems to lead our residential and small business division across Canada. This high-impact leadership role is ideal for a seasoned industry expert with a proven track record in driving operational excellence, innovation, and profitable growth in the security systems sector.
As a key member of the Security Systems & Technology leadership team, you will develop and execute the national strategy for the Residential and SMB segment, overseeing cross-functional teams and ensuring the delivery of high-quality, customer-focused security solutions. You will play a pivotal role in expanding our market presence across all provinces, while ensuring consistency, compliance, and exceptional customer experience.
Key Responsibilities
- Lead the national strategy and execution of sales, operations, and service delivery within the Residential and SMB division.
- Drive business development, customer retention, and market expansion initiatives nationwide.
- Provide strategic direction and mentorship to regional and national sales leaders, with a strong focus on accountability, performance, and customer satisfaction.
- Ensure seamless coordination across sales, installation, and alarm monitoring teams to deliver integrated and dependable security solutions.
- Partner with product development, marketing, and pricing teams to optimize offerings and enhance customer value.
- Manage division budgets and forecasts, with full accountability for P&L, job costing, and overall financial performance.
- Monitor market trends, competitive landscape, and emerging technologies to identify growth opportunities and maintain GardaWorld’s competitive edge.
Qualifications
- 10+ years of progressive leadership experience in the residential alarm or electronic security systems industry.
- In-depth knowledge of alarm monitoring systems, security technologies, and installation operations.
- Proven success in B2C and SMB sales leadership, with measurable results in driving business performance.
- Experience managing operations across multiple provinces, including bilingual markets.
- Strong financial acumen, including budget management, pricing strategy, and cost control.
- Bilingual in English and French is preferred.
- Excellent interpersonal, communication, and leadership skills.
- Comfortable working in a fast-paced, performance-driven, and entrepreneurial culture.
What We Offer
At GardaWorld, we believe our people are the key to our continued success. We are proud to offer:
- A national leadership role with one of Canada’s most established and trusted security brands.
- A dynamic, entrepreneurial environment where your contributions directly shape business outcomes.
- Competitive base salary and performance-based incentive programs.
- A collaborative and inclusive culture that values initiative, innovation, and accountability.
- Opportunities for professional growth, learning, and advancement within a growing organization.
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
National Director/Directeur National - Residential and SMB Security Systems
Top Benefits
About the role
Position Summary
GardaWorld is seeking a strategic and results-oriented National Director, Residential and SMB Security Systems to lead our residential and small business division across Canada. This high-impact leadership role is ideal for a seasoned industry expert with a proven track record in driving operational excellence, innovation, and profitable growth in the security systems sector.
As a key member of the Security Systems & Technology leadership team, you will develop and execute the national strategy for the Residential and SMB segment, overseeing cross-functional teams and ensuring the delivery of high-quality, customer-focused security solutions. You will play a pivotal role in expanding our market presence across all provinces, while ensuring consistency, compliance, and exceptional customer experience.
Key Responsibilities
- Lead the national strategy and execution of sales, operations, and service delivery within the Residential and SMB division.
- Drive business development, customer retention, and market expansion initiatives nationwide.
- Provide strategic direction and mentorship to regional and national sales leaders, with a strong focus on accountability, performance, and customer satisfaction.
- Ensure seamless coordination across sales, installation, and alarm monitoring teams to deliver integrated and dependable security solutions.
- Partner with product development, marketing, and pricing teams to optimize offerings and enhance customer value.
- Manage division budgets and forecasts, with full accountability for P&L, job costing, and overall financial performance.
- Monitor market trends, competitive landscape, and emerging technologies to identify growth opportunities and maintain GardaWorld’s competitive edge.
Qualifications
- 10+ years of progressive leadership experience in the residential alarm or electronic security systems industry.
- In-depth knowledge of alarm monitoring systems, security technologies, and installation operations.
- Proven success in B2C and SMB sales leadership, with measurable results in driving business performance.
- Experience managing operations across multiple provinces, including bilingual markets.
- Strong financial acumen, including budget management, pricing strategy, and cost control.
- Bilingual in English and French is preferred.
- Excellent interpersonal, communication, and leadership skills.
- Comfortable working in a fast-paced, performance-driven, and entrepreneurial culture.
What We Offer
At GardaWorld, we believe our people are the key to our continued success. We are proud to offer:
- A national leadership role with one of Canada’s most established and trusted security brands.
- A dynamic, entrepreneurial environment where your contributions directly shape business outcomes.
- Competitive base salary and performance-based incentive programs.
- A collaborative and inclusive culture that values initiative, innovation, and accountability.
- Opportunities for professional growth, learning, and advancement within a growing organization.
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.