Job Description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsibilities include:

• Responsible for the design and implementation of key long and short-term strategic initiatives within the mortgage lab and RESL through the initiation and management of projects, development of strategic proposals, business cases, channels strategies and tactics to address evolving customer needs.

  • Collaborate with cross-functional teams with representation from multiple business lines and channels
  • Manage the implementation and communication of new strategies and the change management effort to communicate change in current processes, disciplines and systems that support the ongoing development and implementation of RESL initiatives
  • Manage a backlog and new change initiatives through the creation of communication material and messaging, while identifying, planning and executing on communication initiatives with key stakeholders and businesses and identifying tactical responses to negative trends or problems.

• Manage and support ongoing processes and activities by completing assigned tasks to lead the development and implementation of digital mortgage-related initiatives in the areas of policy, process, products and marketing to support all channels that support the RESL business.

  • Collaborate with Subject Matter Experts (SMEs) to define system and process requirements, develop implementation and change management plans and detail specific tactics to address opportunities and barriers
  • Provide stakeholders and leadership with regular project updates/reporting identifying the progress on milestones and all associated risks or known obstacles
  • Develop innovative solutions and concrete plans that create value for the customer and drive Bank profitability and productivity.

• Manage the development and product implementation, including the required training and change management for end users and stakeholders.

  • Identify the key ‘user experience’ metrics and performance indicators
  • Coordinate efforts across all project streams to ensure stakeholders have an understanding of the dependencies and linkages between each deliverable and projects
  • Manage and support the rollout of the product solution into all channels
  • Develop, coordinate and approve content for all related communication and training materials to support implementation and ongoing sustainment
  • Source, analyze, and consolidate all relevant user and stakeholder feedback and incorporate into recommendations and future development releases
  • Provide ongoing post implementation support to all stakeholders to ensure successful execution and sustainment.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

• Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge

• Be part of and foster a high-performance and inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Expert knowledge of mortgage products, policies, underwriting, and all mortgage operations.
• Experience working in an Agile environment, or with development teams directly, with a strong understanding of agile methodologies is an asset.
• Strong leadership skills to lead and motivate the project team without direct authority and excellent skills in relationship and project management.
• A high degree of flexibility to adapt to a wide variety of tasks and changing priorities.
• Strong problem solver with the ability to source and interpret data, perform analyses, and make informed recommendations and decisions.
• Excellent organizational and analytical skills with strong attention to detail.
• Proven ability to take initiative within a large organization to build strong relationships based on outstanding communication and interpersonal skills.
• Strong ability to engage and influence stakeholders at different levels in the organizations.
• Ability to communicate complex concepts in easy-to-understand terminology to diverse audiences.

What's in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and comprehensive benefits plan.
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• You’ll receive clear, transparent criteria to progress in your career.