Bilingual Customer Service Representative (French/English) - Temporary
About the role
ROLE DEFINITION As a Customer Service Specialist you will support and help deliver business results while providing a positive customer experience.
As a Customer Service Specialist, you must obtain a thorough working knowledge of the order to cash system and all applicable business policies and procedures. At his position you will work with, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. In addition, you will focus on matching customer need to the DuPont product offerings.
Responsibilities Description Your key responsibilities will be/what you’ll do:
- Responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, rebate processing and monitoring sales orders through the order fulfillment process.
- This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
- Resolution of invoice discrepancies and deductions, consignment reconciliation, sample processing, attending S&OP meetings and working very closely with Logistics, Operations, and Manufacturing.
Requirements JOB QUALIFICATIONS
- 2+ years of customer service or related experience required.
- A thorough understanding of the Quality System is required.
- Bachelor's Degree preferred (Accounting, Business, Marketing or related discipline preferred).
- Proficiency in ERP SAP systems preferred
- Proficiency in SalesForce applications, and SharePoint preferred
- Experience in systems, order entry, pricing, documentation, and invoicing is preferred
- Proficiency with Microsoft Excel and Outlook
- Strong communication and problem resolution skill.
- Aptitude for learning new technologies and systems.
- Must be fluent in French (written and verbal).
- Must be fluent in English (written and verbal).
Additional Information
- Job Type: Fixed-Term opportunity. Initially 6 months.
- Customer and Manufacturing Plant travel may be required.
Join our Talent Community to stay connected with us!
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
Bilingual Customer Service Representative (French/English) - Temporary
About the role
ROLE DEFINITION As a Customer Service Specialist you will support and help deliver business results while providing a positive customer experience.
As a Customer Service Specialist, you must obtain a thorough working knowledge of the order to cash system and all applicable business policies and procedures. At his position you will work with, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. In addition, you will focus on matching customer need to the DuPont product offerings.
Responsibilities Description Your key responsibilities will be/what you’ll do:
- Responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, rebate processing and monitoring sales orders through the order fulfillment process.
- This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
- Resolution of invoice discrepancies and deductions, consignment reconciliation, sample processing, attending S&OP meetings and working very closely with Logistics, Operations, and Manufacturing.
Requirements JOB QUALIFICATIONS
- 2+ years of customer service or related experience required.
- A thorough understanding of the Quality System is required.
- Bachelor's Degree preferred (Accounting, Business, Marketing or related discipline preferred).
- Proficiency in ERP SAP systems preferred
- Proficiency in SalesForce applications, and SharePoint preferred
- Experience in systems, order entry, pricing, documentation, and invoicing is preferred
- Proficiency with Microsoft Excel and Outlook
- Strong communication and problem resolution skill.
- Aptitude for learning new technologies and systems.
- Must be fluent in French (written and verbal).
- Must be fluent in English (written and verbal).
Additional Information
- Job Type: Fixed-Term opportunity. Initially 6 months.
- Customer and Manufacturing Plant travel may be required.
Join our Talent Community to stay connected with us!
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.