About the role
Title: Servicenow CMDB Lead
Seeking a skilled ServiceNow CMDB Lead responsible for overall CMDB strategy, governance, data quality, and service mapping. The role leads the CMDB team, ensures CI classification and patterns are accurate, manages discovery and reconciliation processes, and drives CMDB alignment with business services
Key Responsibilities:
Define and maintain CMDB strategy, roadmap, and standards.
Establish CMDB governance framework, policies, and processes.
Ensure CMDB aligns with ITIL Configuration Management best practices.
Drive data quality initiatives: completeness, correctness, uniqueness, relationship accuracy, and compliance.
Approve and monitor CI reconciliation, normalization, and deduplication processes.
Ensure CI data meets business and audit requirements.
Oversee creation, maintenance, and optimization of CI classes, identification rules, and discovery patterns.
Ensure correct classification of discovered CIs and accurate relationships.
Validate patterns for Discovery and Service Mapping to support end-to-end service visibility.
Coordinate with Discovery and Service Mapping teams to ensure effective CI discovery and service mapping.
Monitor MID Servers, probes, and sensors to ensure high accuracy of automated CI identification.
Lead a team of CMDB analysts, data quality specialists, and pattern developers.
Collaborate with application, infrastructure, and service owners for CI validation and approvals.
Communicate CMDB health, metrics, and improvements to executive and business stakeholders.
Define and track CMDB KPIs and dashboards for data quality, CI
coverage, and service visibility.
Provide actionable insights and recommendations to improve CMDB adoption and accuracy.
Required Skills:
10+ years in ServiceNow platform, 7+ years in CMDB.
Extensive hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and IRE.
Expertise in CI classification, identification patterns, and reconciliation logic.
Strong knowledge of ITIL Configuration Management, Change, and Incident Management processes.
Proven leadership experience managing CMDB or ServiceNow teams.
Experience in scripting and automation in ServiceNow (GlideScript, Business Rules, Script Includes).
Strong analytical, problem-solving, and stakeholder management skills.
Ability to work across multi-instance or multi-region ServiceNow environments
Preferred Skills
Experience with Agile development methodologies.
Exposure to ServiceNow GRC, SecOps, or HRSD is a plus.
Prior experience working in large enterprise environments.
Experience in governance and audit compliance initiatives.
Certifications & Preferred
ServiceNow Certified Implementation Specialist CMDB.
Experience in CMDB Health Dashboard configuration, advanced service mapping
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
About Virtusa
Virtusa Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.
Join us at Virtusa, an equal opportunity employer that values inclusion and diversity. Check out Virtusa.com/careers to find out more.
About the role
Title: Servicenow CMDB Lead
Seeking a skilled ServiceNow CMDB Lead responsible for overall CMDB strategy, governance, data quality, and service mapping. The role leads the CMDB team, ensures CI classification and patterns are accurate, manages discovery and reconciliation processes, and drives CMDB alignment with business services
Key Responsibilities:
Define and maintain CMDB strategy, roadmap, and standards.
Establish CMDB governance framework, policies, and processes.
Ensure CMDB aligns with ITIL Configuration Management best practices.
Drive data quality initiatives: completeness, correctness, uniqueness, relationship accuracy, and compliance.
Approve and monitor CI reconciliation, normalization, and deduplication processes.
Ensure CI data meets business and audit requirements.
Oversee creation, maintenance, and optimization of CI classes, identification rules, and discovery patterns.
Ensure correct classification of discovered CIs and accurate relationships.
Validate patterns for Discovery and Service Mapping to support end-to-end service visibility.
Coordinate with Discovery and Service Mapping teams to ensure effective CI discovery and service mapping.
Monitor MID Servers, probes, and sensors to ensure high accuracy of automated CI identification.
Lead a team of CMDB analysts, data quality specialists, and pattern developers.
Collaborate with application, infrastructure, and service owners for CI validation and approvals.
Communicate CMDB health, metrics, and improvements to executive and business stakeholders.
Define and track CMDB KPIs and dashboards for data quality, CI
coverage, and service visibility.
Provide actionable insights and recommendations to improve CMDB adoption and accuracy.
Required Skills:
10+ years in ServiceNow platform, 7+ years in CMDB.
Extensive hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and IRE.
Expertise in CI classification, identification patterns, and reconciliation logic.
Strong knowledge of ITIL Configuration Management, Change, and Incident Management processes.
Proven leadership experience managing CMDB or ServiceNow teams.
Experience in scripting and automation in ServiceNow (GlideScript, Business Rules, Script Includes).
Strong analytical, problem-solving, and stakeholder management skills.
Ability to work across multi-instance or multi-region ServiceNow environments
Preferred Skills
Experience with Agile development methodologies.
Exposure to ServiceNow GRC, SecOps, or HRSD is a plus.
Prior experience working in large enterprise environments.
Experience in governance and audit compliance initiatives.
Certifications & Preferred
ServiceNow Certified Implementation Specialist CMDB.
Experience in CMDB Health Dashboard configuration, advanced service mapping
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
About Virtusa
Virtusa Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.
Join us at Virtusa, an equal opportunity employer that values inclusion and diversity. Check out Virtusa.com/careers to find out more.