Position Details:
Current Rate of Pay: Min = $21.92/hr, Max = $25.43/hr

Employment type: Temporary Contract

Duration of employment: 3 months

Hours of work: Various

Work location: The Village at Black Creek

Division: Education & Training

Business unit: The Village at Black Creek

Travel: 0%

Hybrid Work: No

Existing Vacancy: Yes

About TRCA:
With more than 60 years of experience, Toronto and Region Conservation Authority (TRCA) is one of 36 Conservation Authorities in Ontario, created to safeguard and enhance the health and well-being of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides.

TRCA is considered the provincial leader in conserving, restoring, and managing natural resources to advance safe and sustainable development. Also, TRCA was recently recognized as a Greater Toronto’s Top Employer for 2025 and a Canada’s Greenest Employer for 2025.

To apply to this posting, click on the “Apply” icon. Please submit your resume and cover letter in one file (PDF or Word) and upload using only the ‘Resume’ feature within the application prior to 11:59 pm on September 10, 2025.

How you will contribute as part of the TRCA team:
The Visitor Experience Ambassador is responsible for delivering exceptional customer service to all visitors of TRCA sites and facilities, by greeting visitors, answering general inquiries, processing gate admissions and providing directions and program information. The Visitor Experience Ambassador is also responsible for site admissions and transactions, sales assistance and transactions using point of sale systems.

Major Responsibilities:

• Greets and engage with visitors to TRCA sites and facilities providing directions and program information both in person and by phone
• Maintains a current knowledge of site and facility programs and programs at other facilities as required to ensure effective visitor experience when addressing inquiries
• Process admissions, gift shop sales, snack bar (dependent on location) payments and transactions using point of sale systems
• Cash handling including counting floats and summation of daily sales
• Assist with booking of events as required
• Provides general clerical support and duties, including stocking gift shop shelves as required
• Conducts basic cleaning duties to ensure a neat and tidy environment
• Incumbents may also be assigned other duties

What will you need to succeed:
Education (degree/diploma/certifications/licenses)

• Minimum pursuing a high school diploma or equivalent

Experience

• Previous experience working or volunteering in a customer service capacity
• Previous experience working in retail

Knowledge/Skill/Ability - Competencies

• Ability to communicate effectively with tact and courtesy
• Ability to prioritize and take action on the needs of both internal and external customers
• Understanding and application of basic mathematical functions (e.g., adding, subtracting, measuring, money computation)
• Proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint
• Must be flexible to work all required shifts, including weekends and holidays

What TRCA has to offer you:
As part of a progressive team you will have the opportunity to make a positive impact to preserving and protecting nature, while maintaining a balance between the natural environment and built environment. Working with experts within our field, you will join a team of colleagues that are committed to TRCA’s core values by demonstrating the following behaviours; integrity, collaboration, accountability, respect, and excellence (icare).

You will be part of a diverse and inclusive organization that:

• Makes a positive difference in the communities we serve.
• Fosters high performance and collaborative teams.
• Provides continuous learning and development opportunities.
• Offers a comprehensive compensation and benefits program (including Defined Benefit Pension Plan – OMERS/OTPP).
• Pregnancy & Parental Leave Top-Up Program.
• Provides unique TRCA Perks.
• Provides flexible work arrangements.
• Offers potential for career growth and advancement.

While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver’s abstract check as a part of the final step in the hiring process.

TRCA is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and TRCA Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the TRCA. We welcome applications from all qualified persons.

Personal information you provide through the TRCA recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act. Any questions regarding this collection activity should be directed to the Manager of Records and Information, 5 Shoreham Drive, Toronto, ON, M3N 1S4, (437) 880 2308.