Contract, Shift Lead, Mat Program
About the role
The Impact the Shift Lead, Mat Program can make:
The Community Support Services Mat Program is a 12-bed temporary shelter for youth aged 19-24. In this role you will build trust and support professional relationships with youth. As the decision person for the shift, you will demonstrate absolute respect to youth that will support them to know their worth. The Mat Program is a safe and non-judgmental environment where youth are supported against the outdoor elements. You will provide services from a harm reduction, culturally relevant, trauma-informed model of care while addressing any youths’ immediate needs. You will have the opportunity to build transformative relationships with youth and reduce the risks of street homelessness and substance use. Through relentless engagement, the CHV continuum of care connects with youth where they are at because we feel it should be "one size fits one" when it comes to supporting young people.
How you will contribute:
Along with the responsibilities of the Youth Worker, the Shift Lead, Mat Program will be responsible to:
- Delegate tasks to Youth Workers as needed/necessary
- Submit supplies request to the kitchen each AM to ensure appropriate stock levels for food and beverage
- Submit supplies request to Gifts In Kind each AM to ensure appropriate stock levels for hygiene
- Monitor Brave sensors in 2nd floor bathroom
- Greet and welcome youth accessing CSS Mat services, assess and respond to their immediate needs, and provide them with practical resources including food, clothing.
- Initiate, develop and maintain professional relationships with youth 19-24 years of age
- Maintain a safe, healthy, and positive environment for staff and youth alike
- Maintain professional boundaries
- Upon entry to the Program, introduce the services provided, orient new youth, and complete program intake/admission
- Center the principles of Harm Reduction and Trauma-Informed Practice
- Support youth with addictions and mental health challenges and refer to our drop-in centre for additional supports & referrals
- Document client notes in ETO, write Incident Reports, and other routine documentation as required
- Respond to any emergencies or behavioral, mental health, emotional, or substance use concerns using trauma-informed practice
- Perform routine janitorial duties as required
- Attend all training as directed by your manager
- Laundry at the end of each working shift
- Maintain the Mat space including set up, safety checks, take down, etc.
- Demonstrate the ability to work as a team member
- Other duties as required
Compensation:
The successful candidate can expect a starting hourly rate of between $27.08 and $33.85 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $40.62.
Who are we looking for?
Education and Experience:
- Diploma or degree related to social service
- Minimum one-year full-time experience in a low barrier harm reduction environment
- Supervisory experience is an asset
- First Aid & Non-Violent Crisis Intervention is required
Competencies:
- Excellent interpersonal and communication skills
- Familiar with at risk youth and youth homelessness
- Familiarity with substance misuse and mental health concerns
- Familiarity with Indigenous Cultural Safety
- Ability to maintain professional boundaries with the Youth
- Basic computer skills
- Working knowledge of Trauma Informed Practice
About Covenant House International
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.
Contract, Shift Lead, Mat Program
About the role
The Impact the Shift Lead, Mat Program can make:
The Community Support Services Mat Program is a 12-bed temporary shelter for youth aged 19-24. In this role you will build trust and support professional relationships with youth. As the decision person for the shift, you will demonstrate absolute respect to youth that will support them to know their worth. The Mat Program is a safe and non-judgmental environment where youth are supported against the outdoor elements. You will provide services from a harm reduction, culturally relevant, trauma-informed model of care while addressing any youths’ immediate needs. You will have the opportunity to build transformative relationships with youth and reduce the risks of street homelessness and substance use. Through relentless engagement, the CHV continuum of care connects with youth where they are at because we feel it should be "one size fits one" when it comes to supporting young people.
How you will contribute:
Along with the responsibilities of the Youth Worker, the Shift Lead, Mat Program will be responsible to:
- Delegate tasks to Youth Workers as needed/necessary
- Submit supplies request to the kitchen each AM to ensure appropriate stock levels for food and beverage
- Submit supplies request to Gifts In Kind each AM to ensure appropriate stock levels for hygiene
- Monitor Brave sensors in 2nd floor bathroom
- Greet and welcome youth accessing CSS Mat services, assess and respond to their immediate needs, and provide them with practical resources including food, clothing.
- Initiate, develop and maintain professional relationships with youth 19-24 years of age
- Maintain a safe, healthy, and positive environment for staff and youth alike
- Maintain professional boundaries
- Upon entry to the Program, introduce the services provided, orient new youth, and complete program intake/admission
- Center the principles of Harm Reduction and Trauma-Informed Practice
- Support youth with addictions and mental health challenges and refer to our drop-in centre for additional supports & referrals
- Document client notes in ETO, write Incident Reports, and other routine documentation as required
- Respond to any emergencies or behavioral, mental health, emotional, or substance use concerns using trauma-informed practice
- Perform routine janitorial duties as required
- Attend all training as directed by your manager
- Laundry at the end of each working shift
- Maintain the Mat space including set up, safety checks, take down, etc.
- Demonstrate the ability to work as a team member
- Other duties as required
Compensation:
The successful candidate can expect a starting hourly rate of between $27.08 and $33.85 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $40.62.
Who are we looking for?
Education and Experience:
- Diploma or degree related to social service
- Minimum one-year full-time experience in a low barrier harm reduction environment
- Supervisory experience is an asset
- First Aid & Non-Violent Crisis Intervention is required
Competencies:
- Excellent interpersonal and communication skills
- Familiar with at risk youth and youth homelessness
- Familiarity with substance misuse and mental health concerns
- Familiarity with Indigenous Cultural Safety
- Ability to maintain professional boundaries with the Youth
- Basic computer skills
- Working knowledge of Trauma Informed Practice
About Covenant House International
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.