About the role
Join the back-office team as a Bilingual Customer Outreach Specialist in Markham, Ontario
Are you passionate about building lasting customer relationships and driving loyalty with competitive compensation and opportunities for advancement? If you thrive in a fast-paced environment and enjoy making a difference in people’s lives, we want to hear from you!
Primary Duties
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls as a result of outbound activities.
- Follow up on customer issues regarding claims, billing or other service concerns.
- Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
- Cross sell over the phone.
- Process routine requests for service items.
French version:
Joignez-vous à notre équipe administrative en tant que spécialiste du partenariat client à Markham, en Ontario.
Vous êtes passionné(e) par le développement de relations avec les clients actuels et potentiels, et recherchez une rémunération concurrentielle et des perspectives d'avancement ? Si vous avez de l'expérience dans la restauration rapide et que vous voulez avoir un impact positif sur la vie des gens, ce poste est pour vous !
Responsabilités principales :
- Gérer les appels entrants concernant les annulations et faire des appels sortants pour les polices d'assurance impayées.
- Faire le suivi des appels entrants suite aux appels sortants.
- Assurer le suivi des dossiers des clients concernant les réclamations, la facturation ou tout autre problème de service.
- Aider les clients à régler leurs soldes impayés en modifiant les informations de leurs comptes existants, en créant de nouveaux comptes ou en encaissant les paiements de primes par carte de crédit.
- Offrir des ventes croisées par téléphone.
- Traiter les demandes de service courantes.
Not the right fit? Search for Bilingual Customer Outreach Specialist jobs in Markham, Ontario, Canada
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Similar Jobs
About the role
Join the back-office team as a Bilingual Customer Outreach Specialist in Markham, Ontario
Are you passionate about building lasting customer relationships and driving loyalty with competitive compensation and opportunities for advancement? If you thrive in a fast-paced environment and enjoy making a difference in people’s lives, we want to hear from you!
Primary Duties
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls as a result of outbound activities.
- Follow up on customer issues regarding claims, billing or other service concerns.
- Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
- Cross sell over the phone.
- Process routine requests for service items.
French version:
Joignez-vous à notre équipe administrative en tant que spécialiste du partenariat client à Markham, en Ontario.
Vous êtes passionné(e) par le développement de relations avec les clients actuels et potentiels, et recherchez une rémunération concurrentielle et des perspectives d'avancement ? Si vous avez de l'expérience dans la restauration rapide et que vous voulez avoir un impact positif sur la vie des gens, ce poste est pour vous !
Responsabilités principales :
- Gérer les appels entrants concernant les annulations et faire des appels sortants pour les polices d'assurance impayées.
- Faire le suivi des appels entrants suite aux appels sortants.
- Assurer le suivi des dossiers des clients concernant les réclamations, la facturation ou tout autre problème de service.
- Aider les clients à régler leurs soldes impayés en modifiant les informations de leurs comptes existants, en créant de nouveaux comptes ou en encaissant les paiements de primes par carte de crédit.
- Offrir des ventes croisées par téléphone.
- Traiter les demandes de service courantes.
Not the right fit? Search for Bilingual Customer Outreach Specialist jobs in Markham, Ontario, Canada
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。