About the role
Role: IAM Operations Lead Location: Remote Mandate Skills: IAM, PAM technologies and ITIL process Ori 5-6 years of IAM Cybersecurity operations lead
Role Summary The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team.
Key Responsibilities
- Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification
- Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements
- Lead operational governance, audits, and compliance reporting aligned to Client requirements
- Prepare and present weekly/monthly service reports and lead customer service review meetings
- Act as the escalation point for critical IAM incidents and operational risks
- Drive operational discipline across ITSM processes (Incident, SR, Problem, Change)
- Build, manage, and mentor a high performance IAM operations team (onshore/offshore)
Required Experience
- 8+ years in IAM / Security operations with customer facing delivery experience
- Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification)
- Proven experience in operations governance, KPI tracking, and stakeholder management
Success Measures
- SLA & KPI adherence
- Reduced backlog and operational defects
- Improved audit outcomes and customer satisfaction
- Stable, scalable IAM operations for Client
Not the right fit? Search for IAM Operations Lead jobs in Canada
About KTek Resourcing
Ktek Resourcing is a global staffing and recruitment firm specializing in IT, engineering, and professional services.
We combine data, AI, and human insight to deliver smarter, faster hiring solutions. Whether you’re filling a single role or scaling an entire team, we bring over two decades of recruiting expertise to every engagement. Ktek is proudly headquartered in Houston, TX.
Our reach spans North America, South America, Asia, and EMEA, connecting businesses with top-tier talent. We are committed to creating equitable opportunities for candidates from all backgrounds and helping companies build inclusive, high-performing teams.
Trusted by startups and Fortune 500 companies alike, Ktek is the partner of choice for organizations looking to hire with impact.
Looking to grow your team or find your next opportunity? Let’s connect.
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About the role
Role: IAM Operations Lead Location: Remote Mandate Skills: IAM, PAM technologies and ITIL process Ori 5-6 years of IAM Cybersecurity operations lead
Role Summary The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team.
Key Responsibilities
- Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification
- Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements
- Lead operational governance, audits, and compliance reporting aligned to Client requirements
- Prepare and present weekly/monthly service reports and lead customer service review meetings
- Act as the escalation point for critical IAM incidents and operational risks
- Drive operational discipline across ITSM processes (Incident, SR, Problem, Change)
- Build, manage, and mentor a high performance IAM operations team (onshore/offshore)
Required Experience
- 8+ years in IAM / Security operations with customer facing delivery experience
- Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification)
- Proven experience in operations governance, KPI tracking, and stakeholder management
Success Measures
- SLA & KPI adherence
- Reduced backlog and operational defects
- Improved audit outcomes and customer satisfaction
- Stable, scalable IAM operations for Client
Not the right fit? Search for IAM Operations Lead jobs in Canada
About KTek Resourcing
Ktek Resourcing is a global staffing and recruitment firm specializing in IT, engineering, and professional services.
We combine data, AI, and human insight to deliver smarter, faster hiring solutions. Whether you’re filling a single role or scaling an entire team, we bring over two decades of recruiting expertise to every engagement. Ktek is proudly headquartered in Houston, TX.
Our reach spans North America, South America, Asia, and EMEA, connecting businesses with top-tier talent. We are committed to creating equitable opportunities for candidates from all backgrounds and helping companies build inclusive, high-performing teams.
Trusted by startups and Fortune 500 companies alike, Ktek is the partner of choice for organizations looking to hire with impact.
Looking to grow your team or find your next opportunity? Let’s connect.