About this opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

The Compliance department is a key strategic risk function which is responsible for leading the execution of the Regulatory Compliance Management (“RCM”) program for Meridian Credit Union and its subsidiary, Meridian OneCap Credit Corp (collectively, “Meridian”). This role contributes to Meridian’s RCM program, facilitates business units navigating regulatory changes, and ensures operational processes and procedures adhere to regulatory obligations. The role will also continuously monitor new regulatory developments and manage the regulatory library/inventory of all applicable governing legislation for both Ontario credit unions and federally regulated banks in the RCM system. The Compliance department also supports Meridian’s Privacy Program.

Reporting to the Chief Compliance Officer & Privacy Officer - the Senior Manager, Compliance is a key member of the Compliance team that acts as a subject-matter expert on regulatory and privacy risk and prepares comprehensive reporting to the Board of Directors (the “Board”) of Meridian on the effectiveness of RCM and Privacy programs.

The Senior Manager, Compliance is accountable to work with internal stakeholders and conduct compliance and privacy impact assessments for new initiatives and projects; provide advisory support on regulatory and privacy matters; and continuously improve the effectiveness and efficiencies of the RCM and Privacy programs through technology adoption.

Key Responsibilities:

RCM Analysis and Testing

• Act as a regulatory risk subject matter expert, providing risk stewardship and oversight to the business lines, functions, and partners, including providing requirements for new products/services, reviewing customer-facing documentation including marketing material to ensure compliance with applicable legislation.

• Manage Meridian’s RMC tool including the inventory of applicable regulatory requirements and controls within the tool.

• When required, provide training/support to end-users of the compliance tool.

• Conduct compliance impact assessments for business-initiated changes to Meridian’s products, services, processes, or systems, to ensure regulatory compliance risks have been adequately identified and addressed.

• Enhance the methodology for the execution of regulatory compliance control assessments, testing, and monitoring.

• Oversee the resolution of all identified compliance issues promptly and escalate concerns to management as applicable.

• Monitor federal and Ontario regulatory developments impacting the business;

• Support the preparation of accurate and high-quality Compliance reports appropriate for senior management, board of directors, and regulators.

• Through effective coaching, lead the independent second line testing and monitoring team.

• Support testing and monitoring of AML program elements and control areas to provide adequate quality assurance.

Consumer and Privacy Protection

• Assist in managing Meridian’s privacy issue management process by investigating, documenting, and tracking privacy breaches and issues in a timely Work with Business Units to complete escalated privacy incident reports for Chief Privacy Officer review.

• Determine reporting requirements, draft detailed and timely summary reports to the Office of the Privacy Commissioner (“OPC”) or provincial privacy commissioners, as applicable.

• Conduct privacy impact assessments for business-initiated changes to Meridian’s products, services, processes, or systems, to ensure privacy risks are adequately identified and;

• Support the preparation of reporting to senior management and the Board, as appropriate, as it relates to the Privacy Program.

Knowledge, Skills, and Abilities:

• Comprehensive knowledge and experience overseeing an RCM Ability to read and understand applicable.

• Working knowledge of the Ontario Credit Union and Caisses Populaires Act and applicable.

• Working knowledge of the federal Bank Act and applicable.

• Working knowledge of federal Consumer Complaint Handling regulations and federal privacy laws (“PIPEDA”).

• Working knowledge of all lines of business and functional departments within a bank and/or credit Strong knowledge with a variety of financial products and services (e.g. mortgages, lines of credit, deposit accounts, etc.).

• Confidence and ability to recommend continuous improvements to processes and tools to meet the requirements of both bank/credit union regulatory requirements and PIPEDA.

• Self-starter, takes initiative, and has the ability to work.

• Member Focus - Personally demonstrating that our Members are our highest.

• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.

• Open Communication - Engage in honest and transparent dialogue to develop mutual understanding, trust, and cultivate deeper relationships.

• Expert writing skills.

• Business Savvy - Continuously acquire the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.

• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.

• Integrity - Doing the right thing by always acting with openness, honesty, and

• Talent Developer: Nurtures and supports direct reports, identifies strong team members, and develops digital and analytical skills in direct reports.

• Creates a Supportive and Positive Team Environment: Creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team.

• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD**$95,000.00 to $142,400.00****annually.**

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto Corporate Office located at 3280 Bloor St W, Etobicoke, ONorSt. Catharines Corporate Office, located at 75 Corporate Park Drive, St. Catharines, ON.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success

• We provide you with the tools and technology needed to delight your candidates and clients

• You'll get to work with and learn from diverse industry leaders

• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues

• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst forsustainable growth,community impact, andfuture-readiness. As the financial landscape evolves, we’re looking for team members who bring:

-Embedding & leveraging technology– Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset -Critical Thinking– The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions. -Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency. -Curiosity & Flexibility– Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here: About Meridian

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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