LHSON - Program Support Specialist - Level 2
About the role
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
Job Description: Program Support Specialist – Level 2, LHS
Location: LT Sussex LHSON
Summary: Reporting to the Coordinator, Program Support Specialist Level 2 is responsible for client service, data entry, administrative tasks and program support in the LINC Home Study program.
Duties & Responsibilities
Client Service and Support
- Provide front-line client service
- Administer client registration and waitlist on platforms
- Create client/instructor accounts on platforms
- Provide referral options for clients
- Provide basic webinar moderation
Administrative Tasks
- Perform data entry tasks on platforms
- Track data and generate reports as needed
- Support iCARE reporting requirements
- Perform other administrative duties as required
Program Support
- Provide general office support and program activity support
- Support program outreach
- Lead some tasks
Backup and Flexibility
- Perform back-up as needed for Program Support Specialists at Level 1 or Level 2
Qualifications
- Post secondary degree in relevant discipline
- 1 year of customer service/administrative support experience
- Proficient in MS office suite
- Customer service skills
- Communication skills
- Interpersonal skills
- Collaboration skills
- Detail-orientation
- Time management skills
- Ability to learn new technology
- Cultural sensitivity
- Basic data analysis skills
- Basic presentation skills
- LINC experience an asset
- LINC Home Study experience preferred
- Avenue.ca experience an asset
- HARTs experience an asset
- iCARE experience an asset
- Criminal record check may be required
- Occasional evenings and weekends
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
About Achēv
Achēv is a leading charitable organization that delivers employment, settlement, language, women, youth and technology solutions services in the GTA, throughout Canada and abroad, that is committed to creating faster paths to prosperity for clients. Each year, our dedicated team of 500 staff serves over 100,000 clients through virtual services and multiple in-person locations across the Greater Toronto Area. We are committed to making a positive and lasting difference in the diverse communities we serve.
LHSON - Program Support Specialist - Level 2
About the role
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
Job Description: Program Support Specialist – Level 2, LHS
Location: LT Sussex LHSON
Summary: Reporting to the Coordinator, Program Support Specialist Level 2 is responsible for client service, data entry, administrative tasks and program support in the LINC Home Study program.
Duties & Responsibilities
Client Service and Support
- Provide front-line client service
- Administer client registration and waitlist on platforms
- Create client/instructor accounts on platforms
- Provide referral options for clients
- Provide basic webinar moderation
Administrative Tasks
- Perform data entry tasks on platforms
- Track data and generate reports as needed
- Support iCARE reporting requirements
- Perform other administrative duties as required
Program Support
- Provide general office support and program activity support
- Support program outreach
- Lead some tasks
Backup and Flexibility
- Perform back-up as needed for Program Support Specialists at Level 1 or Level 2
Qualifications
- Post secondary degree in relevant discipline
- 1 year of customer service/administrative support experience
- Proficient in MS office suite
- Customer service skills
- Communication skills
- Interpersonal skills
- Collaboration skills
- Detail-orientation
- Time management skills
- Ability to learn new technology
- Cultural sensitivity
- Basic data analysis skills
- Basic presentation skills
- LINC experience an asset
- LINC Home Study experience preferred
- Avenue.ca experience an asset
- HARTs experience an asset
- iCARE experience an asset
- Criminal record check may be required
- Occasional evenings and weekends
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
About Achēv
Achēv is a leading charitable organization that delivers employment, settlement, language, women, youth and technology solutions services in the GTA, throughout Canada and abroad, that is committed to creating faster paths to prosperity for clients. Each year, our dedicated team of 500 staff serves over 100,000 clients through virtual services and multiple in-person locations across the Greater Toronto Area. We are committed to making a positive and lasting difference in the diverse communities we serve.