Top Benefits
About the role
JOB TITLE: Agent, Call Center
POSITION STATUS: Permanent – Full-Time
DEPARTMENT: Call Center - Independent
LOCATION: Montreal, Quebec
Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. The Independent Reservations Agent will play a key role in managing a diverse range of product lines, including Europe, North America (Hawaii, Orlando, and Las Vegas), Asia, South Pacific, South America, and more. This position involves processing new reservations, modifying existing bookings, and providing expert guidance on tours and travel options. The ideal candidate will be a quick learner, detail-oriented, and capable of working independently while adapting to various procedures. You will be responsible for embodying the Air Canada Vacations Quality Standards, and ensuring that we deliver on our common purpose of creating perfect vacations that stay with our customers!
WHAT YOU'LL BE DOING
- Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;
- Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;
- Utilize selling and upselling techniques to close the sale of vacation package bookings
- Maintain a high level of professionalism in all communications and customer satisfaction.
- Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
- Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;
- Ensure customers are informed of all relevant reservation details and products;
- Maintain a current and accurate knowledge of all our diverse travel products and tours, booking procedures and policies and applying this information through the booking process;
- Observe all procedures in handling reservations and related activities;
- Perform other tasks as assigned by immediate superior.
WHAT YOU BRING TO THE TEAM
- College diploma in Tourism or relevant work experience;
- Sales experience with the ability to recognize sales opportunities;
- Exceptional attention to detail and organizational skills, strong verbal and written communication skill.
- Bilingualism (English and French) and strong communication skills;
- Working proficiency of reservation systems (Ex: TTS), an asset.
- Available to work flexible schedules, nights and weekends
- Available for a 5-8 week training program from Monday to Friday (may include nights & weekend)
- Experience in fast-paced environments, in a call center setting is an asset
- High volume inquiries during peak travel seasons.
- Ability to learn quickly and retain product knowledge.
Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan and a vast opportunity to explore the world with our travel privileges. Air Canada Vacations also offers the opportunity to work from home after 6 months of service!
WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates, in order to offer quality service in the client’s preferred language.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Top Benefits
About the role
JOB TITLE: Agent, Call Center
POSITION STATUS: Permanent – Full-Time
DEPARTMENT: Call Center - Independent
LOCATION: Montreal, Quebec
Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. The Independent Reservations Agent will play a key role in managing a diverse range of product lines, including Europe, North America (Hawaii, Orlando, and Las Vegas), Asia, South Pacific, South America, and more. This position involves processing new reservations, modifying existing bookings, and providing expert guidance on tours and travel options. The ideal candidate will be a quick learner, detail-oriented, and capable of working independently while adapting to various procedures. You will be responsible for embodying the Air Canada Vacations Quality Standards, and ensuring that we deliver on our common purpose of creating perfect vacations that stay with our customers!
WHAT YOU'LL BE DOING
- Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;
- Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;
- Utilize selling and upselling techniques to close the sale of vacation package bookings
- Maintain a high level of professionalism in all communications and customer satisfaction.
- Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
- Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;
- Ensure customers are informed of all relevant reservation details and products;
- Maintain a current and accurate knowledge of all our diverse travel products and tours, booking procedures and policies and applying this information through the booking process;
- Observe all procedures in handling reservations and related activities;
- Perform other tasks as assigned by immediate superior.
WHAT YOU BRING TO THE TEAM
- College diploma in Tourism or relevant work experience;
- Sales experience with the ability to recognize sales opportunities;
- Exceptional attention to detail and organizational skills, strong verbal and written communication skill.
- Bilingualism (English and French) and strong communication skills;
- Working proficiency of reservation systems (Ex: TTS), an asset.
- Available to work flexible schedules, nights and weekends
- Available for a 5-8 week training program from Monday to Friday (may include nights & weekend)
- Experience in fast-paced environments, in a call center setting is an asset
- High volume inquiries during peak travel seasons.
- Ability to learn quickly and retain product knowledge.
Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan and a vast opportunity to explore the world with our travel privileges. Air Canada Vacations also offers the opportunity to work from home after 6 months of service!
WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates, in order to offer quality service in the client’s preferred language.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.